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Greetings!
I was complaining to my daughter and her husband a few weeks back that as a society we're losing the art of communication because everyone has their nose buried in their smart phone.
My son-in-law, Christopher, remarked that he actually does MORE communicating now because he can stay in contact through Facebook and Twitter with a larger group of his friends and family than ever before.
That got me to thinking that maybe all this technology hasn't so much eliminated conversation as it is enhancing it and that maybe we're in the middle of another major evolution in the way we communicate.
Eons ago, people left messages on cave walls. Then they sent messages by carrier pigeon. Later they wrote letters delivered by the Pony Express. For centuries, people wrote to other people; and the delivery of those letters took forever - sometimes were even lost for decades, only to be delivered eventually.
Letters have always been the primary means of communication - that and having an actual conversation. Our world was small back then, limited to our immediate vicinity - unless of course we wanted to set out on foot or chariot or covered wagon (note how I'm jumping all over the historical timeline? )
Eventually (and not until 1809) the first crude telegraph was invented by Samuel Soemmering; the first electromagnet was invented in 1825 by William Sturgeon; then it was another ten years before Samuel Morse proved electric signals could be transmitted.
The first public demonstration was in 1838 but it wasn't until 1844 that an actual telegraph was used for something important.
Do you history buffs remember what that was? The first news deployed by electronic telegraph was that the Whig party had nominated Henry Clay for President. The date was May 1, 1844.
Thirty years later, in March 1876, Alexander Graham Bell uttered the first words over the telephone. He said, "Mr. Watson, come here. I want to see you".
Suddenly the world began to shrink. Now, think about that.... Isn't it amazing just how far the telephone has come in 136 years? And actually, the great strides made in just the last 30 years surpasses the first 100 years by leaps and bounds.
The point is, with every new technology, the world gets smaller and the ability to communicate gets faster and easier.
I'm sure the people who wrote letters thought it was a travesty that dots and dashes could replace the romance of the written word. One can only imagine what they thought when the telephone came into play.
Soon it would be faxes, and pagers and email, computers and cellphones and Facebook, Twitter and iPads and applications galore. Technology and the ability to communicate quickly have transformed our culture and society. We still write, but we're no longer dependent upon a slow or archaic delivery method.
For what it's worth, the postal service is still fantastic, especially when you consider how efficiently they deliver mail for so little cost. However, most of the time I prefer the instant gratification and nearly real time ability to communicate via technology.
Personally, I love Facebook. Yes, it's annoying to read some of the drivel that is posted. But the joy of Facebook is in the ability to stay close to those you love most.
When I was a kid, we lived 1500 miles away from my grandparents so we only got to see them once every year or two or three. We spoke on the phone but to actually see them or get pictures or stay involved in their life was nearly impossible and we accepted the fact that our relationship was minimal at best.
Today, I live 2 ˝ hours from my 3 year old granddaughter but with Skype and Facebook and Instagram, I can see her, talk to her, and read her a book if she wants.
We are able to connect far more frequently than we can be together in person. And that's true for so many families, friends and loved ones who are separated by more than the L.A. basin.
I have 'friends' now on Facebook that I'd lost touch with over the years. People from high school and people from past lives (not in a Shirley Maclaine sort of way, but figuratively, from prior work experiences or geographic changes) and family members with whom we'd lost touch after the loss of a connecting relative.
I suppose Christopher is right - the world is changing yet again. I do miss the romance of the written word. Handwritten thank you notes and love letters especially are to be cherished; they're such a rarity.
And I also miss the art of conversation sometimes, even though some of these people I'd rarely (if ever) speak to without technology. The truth is, it is far more important to connect, even electronically, than it is to not connect at all.
At the end of the day, life isn't about how much money you make, where you live or what you drive. It's about the relationships in your life, how you cultivate them and the quality of the time you spend together.
If technology can allow us to do all of that, then I say 'why not?' Fire up those computers and cell phones and make a connection today!...
Let us help give you back time you can use to connect and nurture the relationships in your life. Executive Errands® 760.898.9604 www.executive-errands.com |
Our Favorite Things... Pinterest...
Finally! A single place to organize and catalog all the stuff you love on the internet! Introducing Pinterest!
Pinterest is a virtual bulletin board that lets you organize and share all the beautiful things you find on the web. People use pinboards to plan their weddings, decorate their homes, and organize their favorite recipes. We love it for inspirational and motivational sayings, business tips and hints, fitness information and helpful newsletter topics. Best of all, you can browse pinboards created by other people. Browsing pinboards is a fun way to discover new things and get inspiration from people who share your interests. Other people can comment or repin items from your pinboard. For example, you can list a set of books you love and others may be inspired to read a book just because you liked it or they may repin it for someone else. The format is amazing - mostly visual images you can browse quickly. Like something? Click on it, then click again and you're instantly on that website, learning about whatever it was that caught your eye in the first place. Inspired by others pinboards? You can elect to follow everything they do or none of it. You can follow one particular webpage or the entire topic. It's fun, addicting, relevant and cool. Best of all, it's FREE. We love free stuff! Check out Pinterest today at www.pinterest.com or email me and I'll invite you to my pinboard and you can check out what I follow. Either way, it's a great way to share what's good about the web and it's a fantastic way to collect those sites that interest you in a graphical and simple way. Good luck and happy pinning!! Pinterest.... one of Our Favorite Things!
["Our Favorite Things" gives us an opportunity to share people, places, events and things that we truly love and that you might too. We have no business affiliation with any company or individual featured here. We just want to share good things with you and if our recommendations help build business for someone else or saves you time or money, GREAT!!!]
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Embracing Technology...
When it comes to technology, Executive Errands® is committed to providing the latest and best technology available for a Concierge company.
We have developed our own proprietary software to handle a multitude of administrative tasks for a company like ours.
For example, a great deal of our business is caring for homes where the owners are absent. In the past we had a
two-part checklist form of items we'd do or check at each home.
Weekly, those two parts were separated; one copy left in the home and the other filed in our offices. A lot of paper and a lot of time, work and effort for a form.
To eliminate all that non-value-added filing and tracking, we recreated the form online so when our people perform the home checks, they access the form from their smart phone or iPad, fill it in, save it.
Automatically (and instantly) an email is sent to the homeowner alerting them that the home check form is complete and ready for their review. Our clients can then log in and view the home check inspection report within minutes of the check being completed or later at their leisure. As far as record keeping goes, every inspection/home check form is maintained in our database forever. Amazing, right?
Likewise, we automated our referral system. We have one of the best networks of service providers around and people are always asking us, 'who do you use for x or y'?'
When someone needs a quality, insured service provider, they call us and we process an automated referral.
The data is sent electronically to our service providers and to the homeowners simultaneously.
Actually, you don't even have to call and ask for a service. You can go online to our website and fill in the request yourself if you like. Free, easy, intuitive.
Other companies may tell you they will send you an email after an absentee home check or for a referral, but those emails are most likely coming from someone who is manually creating each one.
Not so with Executive Errands®. Every email that comes from our website - be that receipts for automated billing, referrals, referral confirmations, home checks, or hours logs - are all automatically sent from our databases based on predefined triggers.
Bill Gates is quoted as saying, "The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency."
We are proud to say we are fully automated - and have been for the last five years. It's how we run our business and the technology that's allowed us to grow an average of 30% per year for the last five years.
How many concierge companies do you know who can say that?
Don't be fooled by imitations. Executive Errands®.... We go beyond the usual, regular and customary to bring you the latest in technology, the highest quality, and the most efficient services in the desert.
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Confused about Twitter?...
If you're like me and only know how to 'follow' someone and 'retweet' then maybe this will help you get more out of your Twitter account:
PS, after reading this, it is apparent I was not following proper retweet etiquette (sigh).
Executive Errands® 760.898.9604 or www.executive-errands.com
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Short Term Rentals...
Reminder! If you are a VRBO or homeowner of a short term rental property, you must have a local contact available 24 hours per day, 7 days a week.
Executive Errands® is your short term rental solution! We do not handle brokering your property, but we do offer all Operations services including housekeeping, checking for damages post guest, resetting the home, welcoming guests, key exchanges and of course, we are your emergency contact people on call.
We care for quite a number of rental properties. There is no need to panic when you have someone local looking out for your best interests.
Check your local ordinances and then contact us for more information regarding contracting us to be your emergency contact and/or Operations company.
Also note that all of our automated functions apply to our Short Term rental services as well.
In Palm Springs - reference the Application for Vacation Rental Registration Certificate http://www.palmspringsca.gov/index.aspx?page=1098
In Rancho Mirage - reference Vacation Rental Ordinance http://www.ranchomirageca.gov/departments/administration_and_legal/vacation_rental_ordinance.php
In Palm Desert - City of Palm Desert/Short Term Rentals/Property Owners http://www.cityofpalmdesert.org/Index.aspx?page=712
In Indian Wells - City of Indian Wells/Short Term Rental Registration http://www.cityofindianwells.com/Search?q=short+term+rental+ordinances
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Money & Time Saving Apps....
Do you ever feel overwhelmed trying to maintain all the technology you own? For instance, how many places do you have contact lists? Facebook? Outlook? Your smart phone?
If you're like me, your most complete contact list seems to be on Facebook. And wouldn't it be nice to have an app that automatically (and seemingly magically) keeps your smart phone synchronized with your Facebook contact list?
Well now you can. Introducing SmartSync, an application designed specifically to synchronize your Facebook contacts with your phone.
SmartSync keeps your contacts always up-to-date with their pictures and information from Facebook (birthday, status, address, website, company & job title). It even shows you the most current Facebook status and reminds you about birthdays automatically.
And it's FREE. We love that! SmartSync is available through iTunes.
Just one more way to stay current without a lot of work on your part. SmartSync - a smart choice!
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How Do YOU Spend Your Time Online?...
Technological speaking, how much time to you spend online?
When you're too busy online to take care of offline activities, chores and tasks, you know who to call.... yep! Us... 760.898.9604 or www.executive-errands.com
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 1) If you enjoy this newsletter, then this is a reminder that all of our newsletters are available at our archive by clicking here: EE Newsletter Archive
2) We have a dedicated Executive Errands® page on Facebook - www.facebook.com/executiveerrands - each day we post at least one service, helpful hint, charity update or other news. If you haven't yet visited and 'liked' us, please do so today! 3) We also have a dedicated Concierge Business Solutions page on Facebook at www.facebook.com/conciergebusinesssolutions If you haven't yet 'liked' us, please do. We post regular business, marketing, sales, and networking tips on this page. 4) As always, both client testimonials and newsletter testimonials are available on our website at www.executive-errands.com
5) If you'd like an electronic copy of our Homeowner Reference Brochure, please give us a call at 760.898.9604
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Have you ever had a pen pal? I did. My grade school created a pen pal program and we'd write to someone in a far off land. My pen pal was a girl my age in the Philippines.
We wrote back and forth for the whole school year. It was a fun way to learn about another culture and it helped develop our handwriting skills too.
These days typing skills are far more important than penmanship. I am often disturbed when sitting in a room with my family and everyone has their nose buried in an electronic device. I find I am also disturbed when they don't lift their heads to take in the 'real' world instead of their 'electronic' world.
But you know what? I'm trying to keep an open mind. I'm sure many mothers before me were concerned when long hair replaced the crew cut or bell bottoms replaced capris.
I'm sure there was anxiety when automobiles threatened to replace the horse and buggy. And I bet Chuck Yeager's mother didn't approve of his attempts to break the sound barrier when no one knew what might happen when it broke.
Every generation has something that scares them. Some bit of technology or change of knowledge or culture that seems to threaten the societal norm. I desperately try to avoid thoughts about how things used to be for there is no value in looking to the past (except perhaps to avoid repeating mistakes, but even then, I'm not so sure).
The 'good old days' are now. Today. Yes, things are changing. We're communicating faster; in some ways in a more solitary fashion, but in others we're creating or maintaining connections that might otherwise fade.
I think it's futile to resist. Technology is not only here to stay, it's happening at lightning speed. It took 35 years from the telegraph proof of concept to commercial application.
It took another 30 years to get to a working telephone. It even took 18 years to go from Atari Pong (released 1972) to Super Nintendo (released 1990). Today new apps and games are released daily and can do a staggering amount of functions.
So when I vocalized my concern about the possible negative effect on future generations' ability to effectively communicate due to their preoccupation with electronic medium and my son-in-law replied "I'm actually communicating more", he gave me pause.
Instinctively, and surprisingly, I immediately stifled the anxiety and nodded my head. Times they are a changing. Out of the mouth of babes. Who would have thought?
You know, it's funny (in an odd, not 'ha ha' way) that I've been so recalcitrant when it comes to my kids and technology, yet I embrace it for everything else. For myself, for my business.... Heck, I worked with software for years and years, spec'd technical designs, created test scenarios to wring out code, designed reporting tools... was literally at the forefront of this whole technological movement. (sigh) I guess it's always different when you look at things from a parent's perspective. It is still a bit terrifying (and yet so amazing) when my 3 year old granddaugther has my iPad, opens an application and says 'just a minute Nana, it's loading'.....
Until October, (Don't forget to 'Like' us on Facebook!) Leslie Spoor, CCS
President, Executive Errands® & Concierge Business Solutions 760.469.2487
CL #944447
We value our clients' privacy. Therefore we do not, distribute your email address to anyone, ever.
Executive Errands® is a Registered Trademark of Leslie Spoor
(our attorney insists we say this)
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