I have a guilty pleasure.  I love diners.  Not the chain store kind, but the little hole-in-the-wall, one of a kind, mom & pop places with the invariably worn booth covers and old time artifacts on the walls.  I know, I know, this is a revelation that's sure to come back to haunt me.  Still, there's something comforting about the hustle and bustle, the locals hanging out together, the food that's probably not good for you, but tastes so great.  Whatever is the cause, I do love them and occasionally they offer lessons in the true meaning of customer service.

A few weeks ago, a friend and I stopped in for a late lunch at a diner just like that.  The place was packed and our waitress, a tiny woman who looked like a throwback to the 1960's with her over-teased bleached blonde hair and many years of food service etched in her weary face, was covering at least 13 different tables.  Immediately we realized we might have to wait awhile.  We couldn't have been more wrong.

We watched as she moved quickly from one table to the next, back and forth to the kitchen, refilling drinks, taking orders, expertly delivering food piled high on so many plates, I'm sure they weighed more than she did.  And despite the obviously demanding workload, her smile never wavered, her voice was always cheery, she was friendly without being intrusive and she didn't forget anything.  As I watched her work, I couldn't help but think 'she is the embodiment of excellent customer service'.  This little waitress was doing the work of three people and yet we never felt neglected, in fact, we both left there feeling like we'd received some of the best service we'd ever had.

This busy waitress sticks in my mind because that type of quality customer service is rare these days. Not just for wait service, but for services in general.  It's sad to say, but we've become so used to sub-par customer service that when we encounter someone who truly does their job properly, we are impressed by it.

We, like the waitress at that little diner, understand that you have a right to expect the best and we are committed to providing a level of customer service that goes beyond the usual, regular or customary. 

Please visit our website www.executive-errands.com or call us today at 760.469.2487 for more information about how we can help simplify your life and provide you with discreet, high quality customer service. You deserve the best.