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Strategic Guidance to Build Your Business
Volume 3, Issue 3, January 2009

"The Business Builder" is brought to you by VSA, Inc. in collaboration with Rink Consulting. VSA, Inc., founded by Valerie Schlitt, builds and implements B2B prospecting programs for businesses and professional service firms. VSA has a team of professional telephone callers who open doors to new business opportunities for VSA clients. Linda Rink, president of Rink Consulting, specializes in B2B and consumer marketing and research. Both Wharton MBA graduates, Valerie and Linda often team together to help clients identify and reach new customers. In this newsletter, they share some of their business development insights.

How to Get Past the Gatekeeper
by Valerie Schlitt, President of VSA, Inc.
Valerie Schlitt photo


Statistics say that 5% - 30% of telephone cold callers reach decision makers on the first call.
The exact percentage depends on the company size, the decision maker title, availability of direct dial numbers and a myriad of other factors.

If there were a secret for the other 95% - 70% of calls, everyone would want a job as a cold caller!

In fact, telephone cold calling is a repetitive, time-consuming task that can generate incredible results. Most cold callers do not reach decision makers, and most cold calls do not end up in sales. Predicting the ones that reach decision makers and end up as sales is next to impossible.

The biggest secret to successful cold calling is embracing an assured, positive attitude and using proven successful techniques.

Attitude:

Be confident and conversational. Make every call sound as though it's the only one you will make that day. If you have to, look into a mirror. Smile and stand up!

Don't be afraid of rejection. "No" is the second best answer to "yes." Never accept "no" without asking follow-up questions.

"Maybe" should not be an option!

Plan for and ask lots of open ended questions. Believe in your product or service and have confidence that it will help your prospect.

Don't continue calling if you're in a rut. Take a walk. Take at least a five minute break every hour.

Don't make cold calls for the same product or service for more than three hours at a time.

Sales is one of the hardest and most important jobs - ever! Sales people keep entire companies in business! Cold calling is even harder. If you can cold call, you are special. Believe it!

Techniques:

Befriend the gatekeeper:
The gatekeeper's job is to block you from the boss. So, show respect to the gatekeeper. Be nice, no matter what he or she says. Be persistent, even if you call for the eighth time. You will most likely get through one day - when the gatekeeper feels sorry for you for trying so long and patiently.

Have a compelling message the gatekeeper can relate to:
Prepare a short message the gatekeeper will understand. Make the message as generic as possible. In all events, ensure the message conveys urgency and a benefit for the business. The gatekeeper will likely pass it onto the boss and either allow a conversation, or you may get a return call.

Incorporate the gatekeeper into your sales process:
Convert the gatekeeper into the "decision maker." It's his or her role to make the boss' job easier. If you show that your product or service helps the boss, you may never need to speak to the decision maker to set that sales appointment.

Attitude + Techniques = Success:

January is a great time to begin a regular cold calling schedule. Find a good time every day. Schedule cold calling into your day, and don't allow your own gatekeeper to interrupt you during this time! You will succeed.

New Year's Resolution - a Business Plan!
by Linda Rink, President of RINK Consulting

It's the beginning of January, and I just finished writing my business plan for 2009. I closed out the 2008 budget and developed my 2009 budget. As a consultant, my business is fairly uncomplicated, so why do I do this?

Many people - even companies -- think they don't need a plan, or perhaps feel overwhelmed by the prospect of sitting down and developing it. They are doing just fine without one, thank you! Or -- the plan is in their head, why write it down?

Here are three important reasons to have a written annual plan:

  1. Do you have a short-term and long-term vision for your business? Is it articulated in writing? If not, then how are you going to focus your efforts throughout the year to make it happen?
  2. We all have limited resources. You want to spend your time and energy where you get the biggest return - and that takes some thought and planning. I am not saying, don't take advantage of opportunities as they happen throughout the year. But always have a benchmark (i.e., your business plan) by which to assess them.
  3. How do you judge success? If you don't have a plan, how do you know if you had a successful year?
You may be surprised to hear that a business plan need not be lengthy or complicated. A short, focused plan is better than none at all.

These 6 action steps will give you a basic plan:
  1. Write down a description of your business. (This can be similar to your elevator speech.) This is what you're all about, so keep it in mind throughout the year to help you focus.

  2. Write down your goals for the next year. They should be a mix of financial and strategic goals. Some examples are:
    • Grow revenues by xx%.
    • Increase client base by xx%.
    • Grow profitability by xx%.
    • Diversify into at least one new area. (e.g., new target group of customers)
    • Add one or more new services to offer customers.
    • Take one educational seminar/attend a professional conference to update
  3. Review where your marketing and administrative money was spent the previous year. Are you satisfied with the results? Where was your money best spent?
  4. Review your revenue sources / client list from the previous year. Which ones were most profitable? Most aligned with your goals for the business?

  5. Repeat for next year the activities you are happy with; set aside budget dollars accordingly.
  6. How do you want to grow in 2009? (Refer back to your list of goals.) What will you do to get there?
    • Formulate a game plan for doing your homework (e.g. research), and set a deadline for completion.
    • Set aside budget dollars to fund both the research and later marketing tactics.
Note that this is not a full-fledged business plan. It is not suitable, for example, for presentation to potential investors. Rather, it is a "bare bones" plan for those of you who don't normally operate from a plan.

I promise you, just doing this written exercise will give you value: clarity, focus, hopefully some energy and enthusiasm going into 2009. These days, we all can use that, agreed?

So if you don't have a Business Plan, add this task to your New Year's Resolutions!

RINK Consulting
1420 Locust Street, Suite 31N
Philadelphia, PA 19102
215-546-5863
lrink@lindarink.com
www.lindarink.com

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