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Strategic Guidance to Build Your Business
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Volume 3, Issue 3, January 2009
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"The Business Builder" is brought
to you by VSA, Inc. in collaboration with Rink
Consulting. VSA, Inc., founded by Valerie Schlitt,
builds and implements B2B prospecting programs for
businesses and professional service firms. VSA has
a
team of professional telephone callers who open
doors to new business opportunities for VSA clients.
Linda Rink, president of Rink Consulting, specializes
in
B2B and consumer marketing and research. Both
Wharton MBA graduates, Valerie and Linda often
team together to help clients identify and reach new
customers. In this newsletter, they share some of
their business development insights.
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How to Get Past the Gatekeeper
by Valerie Schlitt, President of VSA, Inc.
Statistics say that 5% - 30% of telephone cold
callers reach decision makers on the first call.
The exact percentage depends on the company size,
the decision maker title, availability of direct dial
numbers and a myriad of other factors.
If there were a secret for the other 95% - 70% of calls,
everyone would want a job as a cold caller!
In fact, telephone cold calling is a repetitive,
time-consuming task that can generate incredible
results.
Most cold callers do not reach decision makers, and
most cold calls do not end up in sales. Predicting the
ones that reach decision makers and end up as sales
is next to impossible.
The biggest secret to successful cold calling is
embracing an assured, positive attitude and using
proven successful techniques.
Attitude:
Be confident and conversational. Make every call
sound as though it's the only one you will make that
day. If you have to, look into a mirror. Smile and stand
up!
Don't be afraid of rejection. "No" is the second best
answer to "yes." Never accept "no" without asking
follow-up questions.
"Maybe" should not be an option!
Plan for and ask lots of open ended questions.
Believe in your product or service and have confidence
that it will help your prospect.
Don't continue calling if you're in a rut. Take a walk.
Take at least a five minute break every hour.
Don't make cold calls for the same product or service
for more than three hours at a time.
Sales is one of the hardest and most important jobs -
ever! Sales people keep entire companies in
business! Cold calling is even harder. If you can cold
call, you are special. Believe it!
Techniques:
Befriend the gatekeeper:
The gatekeeper's job is to block you from the boss.
So, show respect to the gatekeeper. Be nice, no
matter what he or she says. Be persistent, even if you
call for the eighth time. You will most likely get
through one day - when the gatekeeper feels sorry for
you for trying so long and patiently.
Have a compelling message the gatekeeper
can
relate to: Prepare a short message the
gatekeeper will understand. Make the message as
generic as possible. In all events, ensure the
message conveys urgency and a benefit for the
business. The gatekeeper will likely pass it onto the
boss and either allow a conversation, or you may get a
return call.
Incorporate the gatekeeper into your sales
process:
Convert the gatekeeper into the "decision maker." It's
his or her role to make the boss' job easier. If you
show that your product or service helps the boss, you
may never need to speak to the decision maker to set
that sales appointment.
Attitude + Techniques = Success:
January is a great time to begin a regular cold
calling
schedule. Find a good time every day. Schedule cold
calling into your day, and don't allow your own
gatekeeper to interrupt you during this time! You will
succeed.
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VSA, Inc.
441 Station Avenue
Haddonfield, NJ 08033
856-429-5078
valerie.schlit@vsaprospecting.com
www.vsaprospecting.com
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New Year's Resolution - a Business Plan!
by Linda Rink, President of RINK Consulting
It's the beginning of January, and I just finished writing
my business plan for 2009. I closed out the 2008
budget and developed my 2009 budget. As a
consultant, my business is fairly uncomplicated, so
why do I do this?
Many people - even companies -- think they don't
need a plan, or perhaps feel overwhelmed by the
prospect of sitting down and developing it. They are
doing just fine without one, thank you! Or -- the plan is
in their head, why write it down?
Here are three important reasons to have a
written annual plan:
- Do you have a short-term and long-term vision
for your business? Is it articulated in writing? If
not, then how are you going to focus your efforts
throughout the year to make it happen?
- We all have limited resources. You want
to spend
your time and energy where you get the biggest
return - and that takes some thought and planning. I
am not saying, don't take advantage of opportunities
as they happen throughout the year. But always have
a benchmark (i.e., your business plan) by which to
assess them.
- How do you judge success? If you don't
have a
plan, how do you know if you had a successful year?
You may be surprised to hear that a business plan
need not be lengthy or complicated. A short, focused
plan is better than none at all.
These 6 action steps will give you a basic
plan:
- Write down a description of your business.
(This can be similar to your elevator speech.)
This is what you're all about, so keep it in mind
throughout the year to help you focus.
- Write down your goals for the next year.
They should be a mix of financial and strategic
goals.
Some examples are:
- Grow revenues by xx%.
- Increase client base by xx%.
- Grow profitability by xx%.
- Diversify into at least one new area. (e.g., new
target group of customers)
- Add one or more new services to offer
customers.
- Take one educational seminar/attend a
professional conference to update
- Review where your marketing and
administrative money was spent the previous year.
Are you satisfied with the results? Where was
your money best spent?
- Review your revenue sources / client list from
the previous year. Which ones were most
profitable? Most aligned with your goals for the
business?
- Repeat for next year the activities you are
happy
with; set aside budget dollars accordingly.
- How do you want to grow in 2009? (Refer
back to your list of goals.) What will you do to get
there?
- Formulate a game plan for doing your homework
(e.g. research), and set a deadline for completion.
- Set aside budget dollars to fund both the research
and later marketing tactics.
Note that this is not a full-fledged business plan.
It is not suitable, for example, for presentation to
potential investors. Rather, it is a "bare bones" plan
for those of you who don't normally operate from a
plan.
I promise you, just doing this written exercise will give
you value: clarity, focus, hopefully some energy and
enthusiasm going into 2009. These days, we all can
use that, agreed?
So if you don't have a Business Plan, add this
task to your New Year's Resolutions!
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RINK Consulting
1420 Locust Street, Suite 31N
Philadelphia, PA 19102
215-546-5863
lrink@lindarink.com
www.lindarink.com
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