Moraine Park Announces New President
Dr. Sheila Ruhland will become the next president of Moraine Park Technical College. Dr. Ruhland succeeds Dr. Gayle Hytrek who will retire in June after serving as president since July 2004. "We are very pleased to have Dr. Ruhland joining Moraine Park as our next president," said Jodine Deppisch, Moraine Park's District Board chair. "Dr. Ruhland's experience building and growing partnerships with business and industry, as well as schools and universities, will help her continue to forward Moraine Park's mission of building and maintaining a competitive workforce. It will also ensure the College continues to provide the training employers need to grow their businesses and the economy."
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Leadership Forecast 2011
Recently Development Dimensions International (DDI) surveyed more than 2,600 organizations for their Leadership Forecast 2011 study. Their goal was to understand the current state of leadership and the future talent-related needs of business. The findings confirm that leadership quality does not just affect the bottom-line; it also affects employee retention and engagement. The vast majority of organizations surveyed are in the process of changing their business models and services, going global or looking for ways to be more competitive. Essential leadership skills needed to accomplish these tasks include:
Driving and Managing Change
Identifying and Developing Talent
Fostering Creativity and Innovation
Source: DDI Global Leadership Forecast 2011
FREE Webinar: Customer Service: Moving from a Service to a Profit Center
Customer service supports business growth by working to keep customers happy and promote their ongoing loyalty. But, the challenges of today's business environment demand that customer service representatives take advantage of their unique capabilities, and the opportunities that present themselves with each customer interaction, to make a more substantial contribution to the top line.
For customer-driven organizations, shedding the stigma of being a cost center and introducing strategies that will work to make customer relationships more profitable requires the right level of executive support and a commitment to implement a well-defined strategy. Join us for this complimentary webinar on Tuesday, May 31 to learn how to move your service center to a profit center.
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OSHA 30 Training Opportunity
Need to bring your team up to speed with the latest OSHA requirements? Register today for OSHA 30 hour training for general industry. The next session will run on the Moraine Park's West Bend campus from 8 a.m. to 4 p.m. on the following dates:
- June 6
- June 14
- June 16
- June 23
To learn more or to register, contact email@example.com or call 920.924.3449.