| Greetings!
Welcome to the current issue of Workforce Solutions connecting you to the latest training news and opportunities from Moraine Park Technical College. |
| Workplace Trends |
The current workforce includes four unique generations which have different attitudes toward work. Divergent views can pose a number of challenges in the workplace particularly as they relate to training and team building initiatives. Understanding each generation's goals and motivations will make it easier for you to develop a strategy to leverage this diversity within your team and accelerate their performance. The book entitled, When Generations Collide highlights the following generational differences in the workplace:
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Career Goals |
Rewards |
Training |
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Traditionalist |
"Build a legacy" |
"Satisfaction of a job well done." |
"Learned it the hard way; others can, too!" |
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Goal is to work for the same company for a long time.
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Value job security. Reinforce the value of benefits and reward with recognition. |
View younger learners as spoiled. |
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Baby Boomer |
"Build a stellar career." |
"Money, title, recognition, the corner office." |
"Too much training and they'll leave." |
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Goal is to work their way up, becoming vested and secure in their accomplishments. |
Generation of strivers that are competitive. |
Training is a way to show you are getting ahead. |
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Generation Xer |
"Build a portable career" |
"Freedom is the ultimate reward." |
"The more they learn, the more they stay." |
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Build a portfolio of skills and experiences that guarantees that no matter what cataclysmic event occurs, you'll be able to land on your feet. |
Freedom is the ultimate reward for Xers. Reward them with tuition reimbursement, retirement plans, training, on-site daycare, and career pathways. |
Need to feel they are learning new skills and developing a portfolio. |
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Millennial |
"Build parallel careers" |
"Work that has meaning" |
"Continuous learning is a way of life." |
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Want to build a portfolio of skills to be cross-trained in several areas in order to "fit in" the changing world and job market. |
Want to know that their work has meaning. Rewards include ability to work in teams, decision making, and tangible rewards. |
First true generation of lifetime learners. | |
| FREE High Performance Manufacturing Conference |
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Manufacturers continue to struggle with ways to recruit and retain the talent they need to grow their business.
The Wisconsin Department of Workforce Development, Wisconsin Technical College System and its Manufacturing Skill Standards Certification (MSSC) initiative partners invite you to join us in learning how to grow manufacturing through technical skill development.
Gain critical insights into what's happening with Wisconsin manufacturing and ways manufacturers in Wisconsin are closing this skill gap and growing their business in the global economy.
Session Highlights
The State of Wisconsin Manufacturing
Governor James Doyle, State of Wisconsin
Integrating Manufacturing Skill Standards Certification (MSSC) into Wisconsin Manufacturing
Roberta Gassman, Secretary, Department of Workforce Development
Manufacturing Competitiveness: Closing the Skills Gap
Manufacturing Industry Panel
Manufacturing and the Economy - What's Happening Across the State and Nation?
Laura Dresser, Associate Director, Center on Wisconsin Strategy (COWS)
Afternoon Breakout Sessions
When: Monday, October 20, 2008 (Register Today!)
Where: Richard T. Anderson Education Center, Pewaukee, WI There is no cost for this conference but registration is required.
Register Now |
| From Service Center to Profit Center |
As organizations search for ways to profitably grow their business in this new economy, more emphasis is being placed on the role of customer service to foster stronger client relationships by identifying and servicing unmet needs. And, there's a solid business case driving this trend. As organizations move from providing great customer service to the next level of connecting with customers, identifying unmet needs and providing relevant solutions, they find that their service centers are being transformed into profit centers.
Moraine Park has long partnered with AchieveGlobal®, a leading provider of leadership, sales and customer service training and is proud to bring you an exciting new training opportunity to help your team develop these skills.
Selling Through Stellar Service will teach your employees to use a proven needs-satisfaction selling process. This training uses language and context appropriate for those employees who often feel that they're not really salespeople. The skills gained help organizations to both save money by solving problems better and faster, and to make money through cross-selling and up-selling. Your employees will walk away with skills, knowledge and attitudes that to guide and expand customer conversation to move your customer service center to a profit center.
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| Meet Karen Coley |
 Karen Coley is the Campus and Community Partner at Moraine Park's Beaver Dam Campus, serving the business and community members of the Beaver Dam and Dodge County area. A graduate of the University of Wisconsin-Madison, Coley worked in the management side of business and industry as a Human Resource Manager for a large corporation and as a private business owner, for over 20 years before joining the technical college system as a member of the Economic and Workforce Development team.
In her role at Moraine Park, she serves as both the Campus Administrator for the Beaver Dam campus and as the Business/Community Partner for Dodge County, working with local businesses and organizations to provide customized and strategic solutions to help businesses strengthen their position in today's economy.
"My experiences in business have taught me that an organization can not be complacent and expect to be successful in today's world. We all know that the pace of technology and change can be overwhelming, and successful organizations realize that partnerships, collaborations and continuous learning are key to their continued strength and survival" said Coley. "The resources, knowledge and training that Moraine Park can offer companies can help them keep their competitive edge and maintain their strategic focus. We have the added experience and knowledge of living and working in the same towns as the businesses operate in, giving us an added understanding of the challenges our local organizations face and effective solutions to those challenges."
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"We struggled for years to put a training program in place, and it was not until we started working with Moraine Park that it all came together and was successful."
Mike Vander Zanden,
Amerequip Corporation
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