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In This Issue
Did You Know?
Microsoft Offer
Managed Services
Computer Threats
Scareware Warning
Product Highlight
Meet the Team
KIS named
Silver Winner as
Best Computer Supplier

Best Computer Supplier

DID YOU KNOW...
KIS provides business growth through IT? Our Managed Services Program will improve productivity and protect your business. To get the most from your IT resources, you often need the support of an expert to help you take advantage of new technologies that

    - Increase productivity
    - save money
    - make money

Let us take the burden of IT management off your shoulders. Our culture of long-term client relationships, commitment to delivering value every day, and close attention to detail has earned us a coveted reputation. To find out how KIS Managed Services can benefit your organization,
contact Jennifer Samuel at 757-275-7717 to discuss your needs.

Network Health Check
MS-UpgradePlusPromo

Microsoft Offer
Receive the newest software licenses company-wide for a low upfront cost!

For small and midsized organizations, the cost of upgrading all of your software licenses in one year can be too much to handle. The Upgrade Plus Promotion from Microsoft keeps you moving forward at your own pace. Now, upgrade from up to two previous versions of existing desktop platform licenses at a lower up-front cost and include Software Assurance to make sure you always have the newest software available.

Offer expires June 30, 2010. To take advantage of these savings, contact Kim Setzer at 757-275-7512.

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MANAGED SERVICES
How do you save money AND prosper in this economy?
Paper Show
Imagine this. How wonderful would it be if you could focus on your core business and not have to worry about technology? What if you could go to work each day secure in the knowledge your Information Technology (IT) staff has not called in sick or gone on vacation and your IT system is running at optimal efficiency, everything is backed up, on budget, on time and virus free by an expert staff using the most sophisticated technology available? This doesn't have to be a dream. This can be your everyday reality. And, it can happen almost immediately.

Today, more and more businesses are ridding themselves of their technology concerns by outsourcing them to a third-party IT provider. This strategic move is known as Managed Services and is becoming a business necessity by changing the way organizations across all industries conduct their IT operations.

Instead of operating in a reactionary mode by contacting a computer company only when a "break-fix" emergency occurs and then paying top dollar for the call, businesses can partner instead with a Managed Services provider by entrusting them with all of their IT requirements and receiving proactive 24x7x365 remote support for a fixed monthly cost. This model deploys a more efficient and effective IT environment, while reducing expenses and increasing cash flow. Cost savings are realized through a reduction in IT staffing and other associated expenses; including training and certification. 

When partnering with a Managed Services Provider (MSP), organizations are assured the highest compliance standards will be employed, resulting in increased operational efficiency and providing stable, predictable and secure environments for uninterrupted business continuity. Networks are proactively monitored, help desk access is immediately available, patch management and the most advanced anti-virus software are deployed and backup and disaster recovery solutions are in place. At the same time, MSPs are proactively looking for potential IT issues. Key operational trends, bottlenecks and spike times are continuously analyzed to ensure peak business performance. This means more issues can be resolved before they affect productivity. Manages Services is about prevention; not about resolving issues after they have happened.

As an added value, MSPs will manage their client's infrastructure vendor relationships. Whenever the most complex issues occur, MSPs are in immediate contact with service vendors to remedy the problem. Without having vendors or an IT staff to manage, organizations are free to focus on their core business and leave the IT to the experts.

We live in a day and age when we hear about business decisions that truly make you scratch your head and wonder what people were thinking.  Not so with Managed Services. This model provides value, fixed monthly rates, mitigated risk, proactive support, client confidence, peace of mind, increased productivity and it saves money. Plain and simple, Managed Services makes good business sense.

So, how can your organization engage with an MSP? Simply call 757-275-7717; or e-mail Jennifer Samuel to discuss your needs.
COMPUTER Threats
Protect Your Computer From Lightning Damage 
During thunderstorms many people leave their computers unprotected. Simply turning a computer off during a thunderstorm does nothing whatsoever to protect the computer. 

Nearby lightning strikes can cause surges through the power lines or phone lines into your house or office, and these often damage your computer.

Sometimes, just the power supply is damaged, and other times the damage is so extensive that the whole computer has to be replaced. Power surges also do incremental damage to electronics, so the computer may work properly for a while, but occasionally lock up. This type of fault is hard to diagnose or repair, so when storms approach, the best idea is to turn off the computer and unplug it from the outlet.
 
Don't forget to unplug your phone line or cable Internet from the computer too. These are the second most likely way for surges to get into your computer - the first being the electrical supply.
We often have a large number of service calls in the days following a severe thunderstorm - the most common complaint is: "My computer was fine when I shut it off, but now it won't power on."

Having a good, quality surge protector is great for the minimal day-to-day power surges that happen mostly unseen in the background. These surges and spikes gradually damage electronics.

But if lightning strikes, a surge protector will be instantly destroyed along with anything it was  supposed to be protecting. Also, keep in mind that cheaper surge protectors wear out over time, but there is no way of knowing their status.

Your best bet for safe computing during our spring thunderstorm season is to leave your computer unplugged when not in use - or at the very least, unplug it as storms approach. 
SCAREWARE WARNING
FBI: Rogue Antivirus Scammers Have Made $150M

They're the scourge of the Internet right now and the U.S. Federal Bureau of investigation says they've also raked in more than $150 million for scammers. Security experts call them rogue antivirus programs.

The FBI's Internet Crime Complaint Center (ICC) issued a warning over fake antivirus software, saying that Web surfers should be wary of sudden pop-up windows that report security problems on their computers.

This software can appear almost anywhere on the Web. Typically, the scam starts with an aggressive pop-up ad that looks like some sort of virus scan. Of course, the scan turns up problems, and the pop-up says the only way to get rid of them is to pay with a credit card.

This is always a bad idea. At best, the software is subpar. At worst, it could result in viruses, Trojans and/or keyloggers being installed on the computer. Identity thieves often use keyloggers to gain access to creditcard numbers, bank account information, and computer users' social security numbers.

The tactics of the scareware have caused significant losses to users. The FBI is aware of an estimated loss to victims in excess of $150 million.

The IC3 says that users who see these unexpected antivirus pop-up warnings should shut down their browsers or their computers immediately and then run an antivirus scan to see what's going on.
PRODUCT HIGHLIGHT

Tandberg MXP6000

























For more information, contact Kim Setzer at 757-275-7512.
MEET THE TEAM! 
A Look Behind the Scenes....

Hi, my name is Zack and I've been with KIS for almost four years.
Zack Truman
Zack Truman
I am a Network Engineer in the Consulting Services Group.  My job includes supporting our clients networks and servers, interfacing with many different types of clients, working on helpdesk tickets and supporting the helpdesk team..

I like working at KIS because of the family atmosphere. Everyone is great to work with. I love doing what I do everyday.

When I'm not working at KIS, I can be found at home playing with my daughter, spending time with my wife and playing World Of Warcraft. I also enjoy FOOD (especially cheesecake!)
 
Kim Setzer
Kim Setzer
Hi, my name is Kim and
I've been with KIS for almost one year.
I am an Account Manager in the Sales division.  I am responsible for selling hardware, software and service solutions to businesses in the Hampton Roads region.
 
I like working at KIS because they are a world class organization with amazing talent and a great reputation.  I am so fortunate to be part of the KIS team and am very happy to be back in IT after several years in the security and AV fields.

When I'm not working at KIS, I can be found with the love of my life, my son Ryan.  We have a great time riding bikes on the boardwalk, watching movies, going to the beach and hanging out together.  I also enjoy playing tennis, running on the treadmill, decorating, and shopping!



We welcome your feedback and encourage you to e-mail or call us anytime at 757-463-0033.