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VISIT KIS AT... Booth 751 at the Marine South show on April 21-22 at Camp Lejeune, North Carolina. Our focus will be Mobile Communication Systems, where we will feature Hewlett Packard Portable Printers.

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YOUR INPUT, PLEASE...
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HP Rebate Offer Extra value for your HP Printer purchase! Buy an HP LaserJet or Color LaserJet printer and get $20 back on your first HP cartridge! Purchase your qualifying HP Printer and cartridges by contacting Chris Dilkes at 757-275-7544.
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DID YOU KNOW... KIS
is your one-stop shop for all of your organization's conferencing requirements? A fully integrated system allows you to increase the effectiveness and
impact of meetings and presentations. For more information, contact Christopher Mabry at 757-275-7542.
We will work with you to create a conferencing solution that fits
your organization's unique needs and optimizes your conference room environment. |
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YOUR INPUT, PLEASE...
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Greetings!
WELCOME TO THE 2nd EDITION OF KNOWLEDGE FLASH!

Albert Einstein said, "Strive not to be a success, but rather to be of value". My colleagues and I are always pondering how we can consistently and continuously add value to everything we do. This runs the gamut from pinpointing the best solutions for our clients' business needs, to identifying impact areas where we can somehow make a difference everyday in all of the lives we touch.
We hope this e-newsletter
is one of those impact areas for you. It is designed to keep you
up-to-date on current
trends and on what's happening at KIS. Among the many features this
month, we
invite you to learn how your organization can benefit from
virtualization by
inviting you to attend the Product Demo Day we are co-hosting with Dell.
We
will also introduce you to PS-PREP, the "voluntary" private sector
preparedness
accreditation and certificate program recently authorized by Congress
and
destined to have a far reaching impact on all organizations. We are also
seeking
your input to help us design a training program to meet your needs.
If there is information
you'd like to see in this communication, or have something you think KIS's clients
and partners might like to know, then please send it to marketing@kisinc.net.
Here's wishing you and yours a
very happy Spring!
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COMING SOON....STAFF TRAINING Work Smarter, Not Harder!
It is commonly accepted that the more employees know, the more useful they become in the grand scheme of your Corporate Big Picture. Staff training and development are widely regarded key components to enhancing employee efficiency, employee retention and employee job satisfaction. With a simple commitment to training, an organization can demonstrate a concern for their employees; which allows them to read, study, learn and prepare to face new opportunities and challenges. Career-oriented employees must have these opportunities to grow within an organization, or they will stagnate.
Information Technology specifically provides a barrier for many employees. Computers are seen as a barrier to productivity and sometimes the smallest piece of knowledge about how a computer or a piece of software functions can save hours of heartache and turn an employee's day from defeat to victory. It is often these missing pieces of information which can lead to the solutions your organization needs to continue to grow and face the challenges of our current economic environment.
Appreciating this need for training, KIS is developing a program to offer a wide variety of skills training for all of our clients. These sessions will be delivered both online and as live instructor-lead modules. Goals of the new training and development program are as follows:
- Enhance and fine-tune existing skills
- Develop new skills
- Identify individuals to serve as local experts in a variety of areas
- Share expertise with colleagues through workshops, brown bags, consultations
- Foster shared learning environment in the workplace
However, before organizing any sessions, we would like to hear from you about your training needs. Your input will drive the planning process. If you would like to participate in our training plan survey, please click here.
We will follow up on your comments and suggestions as we begin to roll out training opportunities in the coming months.
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TECHNOLOGY SOLUTIONS When Perfect Isn't Good
I've never been a fanboy of anything in
particular, but have from time to time thrown my weight behind a product or
solution that I truly believe in. I clearly recognize that focus on a product
can lead customers to question the agenda behind the decision making process.
Where possible, I avoid technology fanboyism to ensure that the technology
solutions we deliver to our customers are based on need and benefit and not on
features or cult-like patronage.
Since no one solution is a one size fits all, many times there can be
confusion about what solution to apply to what problem. This can result in
process paralyzation. I know this is not unique to technology decisions,
but certainly there are few areas evolving as rapidly as technology. This rapid
pace of change not only requires that we be adept at predicting trends, but
that we also be agile, not paralyzed, when it comes time to adopt and
implement. There is no better example than the tech meme that "no one was ever
fired for buying IBM". Where is IBM today? Today you are just as likely to say
"no one was ever fired for buying a _____": fill in the blank.
As technologists we are far more critical than our customers of our solutions, since we are aware of all the options. We have to remember that our
customers rarely care about features: they care about function. One need look no
further than Excel or Outlook for evidence of this. No one would deny that these
are mission critical business tools of nearly every business today, but how many
of the features of these products does the average person use? Moreover, how
many of the features does an advanced user use? The short answer is that most of
the "features" of a product go unused. Of course most of you are now thinking
that "someone had to ask for these features". Of course you are right: how many
of you wanted the Office 2007 ribbon bar? Don't you really just need spread
sheets and email?
So, if features don't make a product, perhaps form is important? The saying of
form follows function has never been more true. The rapid departure from
desk/lap-based technology to cloud services has proven this time and time again.
The form matters far less to the vast majority of the users than the function.
In this case: give me my email and make it mobile, please.
Technology is driven by those seeking perfection and used by those that just
want good! Seeking perfection drives innovation which I believe is necessary and
critical, but it is the user that drives the requirements. If you are paralyzed
trying to create perfect, perhaps it is time you start listening to your
customers needs and setting that as the new bar to measure success!
The perfect is the enemy of the good. -Voltaire
Read John's full blog here!
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PRODUCT HIGHLIGHT Dell EqualLogic PS Series
Today's IT managers spend significant time and energy dealing with an
unwieldy assortment of applications, operating systems, and server environments.
Increasingly, managers are employing virtualization technologies to re-engineer
their IT infrastructures; results include reduced operational complexity,
increased flexibility to address new business needs, and significantly lower
costs.
With a Dell EqualLogic, you can:
Leverage virtual storage for virtual servers
Experience enterprise-class reliability and availability
Go from zero to SAN in under an hour
Increase flexibility and scalability with advanced features KIS is an authorized Dell partner and can help you with your virtualization requirements. Learn more about the Dell EqualLogic solutions by attending any of the 3 convenient sessions at our Dell Demo Day on Tuesday, April 6. Click here for more details.
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MEET THE TEAM! A Look Behind the Scenes....
Hi, my name is Natalie and I've been with KIS for 2 years. Natalie Jones  | I am a Financial Analyst in the Accounting Department. I am responsible for
providing
budget data, spreadsheets, reports and project analysis. I also create
agreements and reports and administer contracts.
I like working at KIS because of the growth potential the company offers. KIS really invests in it's employees.
When I'm not working at KIS, I can be found at ballet classes or shopping with my daughter. And, if I am really lucky, at home in NYC. I also enjoy going to museums, reading and playing the piano.
Jay Kerr
 | Hi, my name is Jay and I've been with KIS for 2 years. I am the Education Development Manager in the Marketing division. My job includes course development and assisting with the overall training goals of KIS employees and clients. I like working at KIS because every day is different, challenging and most of the time fun. I feel like I can have an impact and make a difference on the future of the company. When I'm not working at KIS, I can be found as Scoutmaster of Troop 419, as the First Vice President of the Virginia Beach Council of Civic Organizations, studying or in class at Tidewater Community College or at a number of activities with my wife and children. I also enjoy camping, hiking, cooking, eating, reading, watching live music, local politics.....and, believe it or not, computers!
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BUSINESS CONTINUITY Private Sector Preparation (PS-PREP) Business Continuity - The Law: Coming Soon
It is well known that approximately 85% of our infrastructure which we consider to be "critical" is owned and operated by the private sector. Critical infrastructure and key resources comprises systems and assets, whether physical or virtual, so vital to the United States that their incapacitation or destruction would not only have a severe local impact but would also produce cascading effects far beyond the physical location of an incident. An event would have a debilitating impact on national security, national economic security, public health or safety, or any combination of those.
9/11 AND KATRINA In the mid 90s, contingency planning focused on the recovery of data and technology. While sustaining the technical arena of a business is crucial, it is just one of many components to business operations. Business Continuity has evolved into an all-hazards approach to protecting a business and ensuring its continued survival. The 9/11 terrorist attacks and the devastating aftermath of Katrina revealed not only is terrorism a concern but natural and man-made disaster can have a paralyzing effect on an affected area as well have rippling effects on the rest of the country.
'Private sector preparedness is not a luxury; it is a cost of doing business in the post 9/11 world. It is ignored at a tremendous potential cost in lives, money, and national security.'
This conclusion was reached by the National Commission on Terrorist Attacks Upon the United States, the 9/11 Commission, in making a specific finding about private sector preparedness. The Commission found that the private sector was not prepared for the aftermath of the 9/11 attacks, and that, despite 9/11, the private sector remained largely unprepared at the time of its final report. The 9/11 Commission's central recommendation of this area was that the Department of Homeland Security (DHS) promote private sector preparedness standards that establish a common set of criteria and terminology for preparedness, disaster management, emergency management, and business continuity programs.
THE PRESIDENT SIGNS INTO LAW PS-PREPIn implementing the recommendations of the 9/11 Commission, Congress authorized the Department of Homeland Security (DHS) to establish a "voluntary" private sector preparedness accreditation and certification program[1]. This program is known as PS-PREP. The purpose of PS-PREP is to widely encourage private sector preparedness. The program will do this by providing a mechanism for a private sector entity - a company, facility, not-for-profit corporation, hospital, stadium, university, etc. There are two methods of obtaining certification. A business could choose self certification or certification by an accredited third party that is in conformity with private sector preparedness standards. It is believed that the process of self certification will be all encompassing of the standards. Whether an organization chooses self certification or third party certification, they will need to meet the same stringent standards, guidelines, and requirements. In building this program, DHS has outline three phases of development; - Adoption: The adoption of appropriate private sector standards. Such standards have been taken from three internationally recognized standards, NFPA 1600, ASIS, and BS25999.
- Accreditation: The process developed and managed by DHS to ensure professionals are trained and qualified to certify private sector organizations.
- Certification: The process whereby an accredited third party determines that a private sector entity is, in fact, in conformity with the standards.
IMPLICATIONS TO BUSINESSESThe most important and wide spread effect PS-PREP is expected to have is for those organizations doing business with the federal government. While this is a voluntary program, the federal government is expected to use certification as a differentiator when selecting contractors on federal projects. While this might surprise some and others may find the fairness of such a program in question, ensuring one's vendors, contractors, and supply chains are able to meet their service level agreements in a time of a disaster is a critical part of business continuity and preparedness. If an organization has failed to shore up its supply chain as well as its own distribution channels, a disaster would most likely put that organization in a fatal business and economic position. By implementing PS_PREP, the federal government is simply ensuring their supply chains are capable of meeting contractual requirements. Once a business has developed its plan and the plan has been certified, the organization will be placed on a public listing as "being in compliance with PS-PREP". This listing will be used by the federal government to identify qualified contractors. It is not known exactly how the differentiation of one compliant contractor over an equally qualified non-compliant contractor will be exercised. Whether it is a total differentiator or rather one of several weighing factors at the time of contract selection, is yet to be determined.[2] The timeline for program rollout is expected as follows:
- Adoption of the standards - March 2010
- Training and accrediting professionals to conduct audits - September 2010
- Program goes into effect - First of 2011
THE VALUE TO BUSINESSES Business contingency planning is the cost of doing business and should be done regardless of whether that business engages with the federal government. There are numerous advantages of having business continuity plans in place but those of most importance to businesses are:
- An organization will have more resilient supply chains
- An organization may realize advantages with insurance premiums
- A corporation's credit rating may be enhanced
- Having certified plans will be a competitive differentiator
CONCLUSION PS-PREP ensures businesses at the local level are able to rebound after an event that affects the business. This lessens the impact of the devastation on people's homes, families, their work, and the overall economy of the area. By requesting private sector organizations take responsibility for their community and to comply with PS-PREP, the federal government is able to rely on the local economies as partners in responding to disasters. Business Continuity professionals are already addressing its implications with senior management teams and are considering how to participate and prepare. Organizations that have not developed plans to date or organizations needing to revisit their plans should take the first step and have a Gap Analysis performed on the organization. This analysis will clearly identify which areas of the organization's business continuity program should be addressed and will be the first step in establishing a plan to take the organization into compliance.
Patrice Beck Stein, CBCP, is located in Hampton Roads, Virginia and is the Director for Continuity First, Inc., a KIS strategic partner headquartered in Richmond, Virginia. She serves as President of the Hampton Roads Association of Contingency Planners and is a Director on the national board of the Association of Contingency Planners. Patrice can be reached at 804-559-6623 x200 or via email at Patrice.Stein@ContinuityFirst.com. www.ContinuityFirst.com
[1] (Department of Homeland Security, 2008)
[2] Altek Consulting, Private Sector Preparedness Act (Title IX), October 2008
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We welcome your feedback and encourage you to e-mail or call us anytime at 757-463-0033.

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