Have you ever wondered what happens when you get down to that last pill and need a refill? Here is a brief glimpse into the process.
The Day In The Life
Of A Refill
You call the drugstore and state prescription #1234 needs to be refilled along with your name and phone number. The technician checks and realizes that you have no refills so we either call your doctor or fax the office with a request for your refill.
So the office staff checks to see if there are any reasons this should not be ok'd; such as they haven't seen you in a while and need to make sure this is still the right drug for you and your conditions, or the refill is too early for your dosage instructions. Most offices take refills in the morning and try to contact us back by the end of the business day. In the meantime, we check our stock and reorder medicine based on refilling your prescription. When we get the OK from your doctor (usually that day or the next), then we get your prescription ready for you. If you use insurance, our computer talks to your insurance's computer to figure out your co-pay. Some insurance companies now require your doctor's office to contact them for pre-authorization before their computer will let our computer process your insurance. That is one reason a lot of pharmacies request that you give us at least 48-72 hours to fill your refills.
That's the day in the life of your refills. We'd like to fill your refills. Just give us a call!