News from PPMRN - July 2011

Messages From PPMRN

Public Performance Measurement Online Certificate Program

The second module in the Public Performance Measurement certificate is now open for registration. Public Performance Based Budgeting (PPM 200) begins on September 6, 2011 and ends on October 7, 2011. To view the certificate schedule for all of cohort 11B please click here. To register, click here. Please note: Registration for each course closes several days before the start of the course to allow time for processing,


Call for PPMRN Blog Contributions 

The PPMRN is developing a blog as part of our new website (due to launch in the near future). We are currently accepting blog contributions that highlight issues of performance measurement and reporting, and that generate comments and discussion on the blog. We value multiple, varying perspectives from the field and encourage academics and practitioners alike to participate. For more details on contribution criteria, or for topic ideas, please click here. If you have specific questions about contributing to the blog, please email us at ppmrn@andromeda.rutgers.edu.


PPMRN 4th Annual Conference

 The Public Performance Measurement and Reporting Network will hold its Fourth Annual Conference on September 23-24, 2011 at Rutgers University in New Jersey. This year's theme is "Public Performance Measurement: Training, Teaching, and Action." For more information about the conference, click here. To register for the conference, click here .


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Upcoming Events

August 22-25, 2011

Ninth Northumbria International Conference on Performance Measurement in Libraries and Information Services

University of York

Heslington, York, United Kingdom


September 7-9, 2011

6th Conference on Performance Measurement and Management Control

The European Institute for Advanced Studies in Management 

Nice, France 


September 12-15, 2011

Meeting the New Government Performance & Results Act: How to Enhance Transparency, Set Priorities, Monitor Progress and Drive Results (pdf)

Advanced Learning Institute

Washington, DC, USA 


September 23-24, 2011

4th Annual Public Performance Measurement and Reporting Conference

Rutgers University, Newark, NJ, USA  

Contact PPMRN

Please send your comments, suggestions, story ideas, information about upcoming events, publications you would like to share, etc. to:

 Performance Measurement and Reporting In The News

Agencies to ˜Fast Track' Better Customer Service  

Federal News Radio

By: Jory Heckman

June 20, 2011

Summary: The United States Office of Management and Budget (OMB) would like agencies to improve how quickly they receive and process customer complaints and the quality of federal programs. The new "Fast Track" system, which is what the OMB wants all agencies to develop, is supposed to provide timely feedback on service deliveries without encumbering the public with excessive paperwork. Some of the information the agencies plan on gathering focuses on customer awareness of the program, citizens' understanding of the program, and the attitudes and experiences citizens have about the programs.


Report: Best Practices Guide for Local Governments
Digital Communities
By: Andy Opsahl
June 17, 2011

Summary: Activities by the Digital Communities Program, a network of public- and private-sector IT professionals, are working to improve local governments' delivery of services through the use of digital technology. This report offers answers in the form of best practices collected from extensive government surveys conducted by e-Republic's Center for Digital Government. The use of digital technologies to meet policy priorities and service demands is one area measured by these surveys. Respondents of the surveys were asked to provide information on their activities in seven major programmatic categories related to the delivery of public services.


How GIS Can Make You a Better Citizen

Government Computer News

By: Patrick Marshall

June 10, 2011

Summary: Over the last year, the use of geographical information services (GIS) on mobile phones - specifically smart phones - has increased by more than forty-six percent. Now government agencies and volunteer groups are beginning to utilize the power of GIS cell phones, turning them into two-way mobile sensors capable of delivering and receiving information during a crisis. Moreover, firms such as CitySourced in Los Angeles allow cities to collect location-sensitive data from users, bringing them closer in touch with their local governments. It allows for much easier reporting of problems without having to file a report or wait on hold. Other cities such as Corpus Christi, TX and Redlands, CA are also utilizing smart phone GIS services to assist in bringing their citizens in closer contact with government.


Measures Drive Performance in St. Petersburg


By: Rick Baker

June 6, 2011

Summary: From early 2002 to early 2011 Rick Baker was mayor of St. Petersburg, Florida. In the early part of tenure as mayor, he was surprised to see how few measures of performance were readily available. In order to assess what is working and what is not working, mayors need to be able to compare results to past performance, evaluate the success at meeting the objectives, and communicate these results to the public. As one of his first initiatives as mayor, Rick Baker developed a set of performance measures for every department in the city and tied these measurements to the city's core areas. This became known as St. Petersburg's City Scorecard.

Public Performance Measurement Certificate Program 

We are pleased to inform you that registration for the next module in the Public Performance Measurement program is now available! Offered by the National Center for Public Performance and the Public Performance Measurement and Reporting Network, the Public Performance Measurement certificate is a vital tool for establishing and/or broadening performance measurement expertise.  

PPM Certificate
Public Performance Measurement Certificate Schedule:   


>Performance Based Budgeting (PPM 200)

  September 6, 2011 to October 7, 2011    


>Strategic Planning and Management (PPM 300)

  October 24, 2011 to November 28, 2011    


>Citizen Surveys and Reporting (PPM 400)

  December 12, 2011 to January 13, 2012     


>Governmental Transparency and E-Governance (PPM 500)

  January 30, 2012 to March 2, 2012


Read what students have to say! - Download: Student Feedback (pdf)  


Download: PPM Certificate Information Sheet (pdf) 


For More Information: http://spaa.newark.rutgers.edu/home/programs/ppm


To Register: https://spaanwk.scholarchip.com