News from PPMRN - January 2010

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Call for Presentations, Papers, and Workshops
We are seeking proposals that demonstrate the importance of performance measurement in the public sector, the nonprofit sector, and examples of performance measurement in successful public/private partnerships. Deadline is February 1, 2010.

Download: Proposal Information

Conference Sponsorship Opportunities
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Upcoming Events
January 28-29, 2010
2010 Annual Washington Nonprofit Conference

March 18-19, 2010
(PPMRN) Public Performance Measurement and Reporting Conference - Chattanooga, TN

To see more events, click on the title Upcoming Events (above or here) to be taken to the full PPMRN calendar.
Contact Us
Please send your comments, suggestions, story ideas, information about upcoming conferences and workshops, publications you would like to share, etc. to:

Share your 311/CRM Data Reports
ICMA (a member of the 311 Working Group with PPMRN and PTI) is working with local government to collect data reports from 311/CRM systems. They are collecting any system generated data reports of 311/CRM used for management purposes (number of calls per year, types of complaints, response time, etc.). The inventory of data reports will enable other communities to learn how 311/CRM systems are being addressed by other local governments. If your community is willing to share samples of the 311/CRM data reports, please contact Anna Read at aread@icma.org or 202-962-3641.
Does your Community Deserve Recognition?
An innovation is "the creative idea become realized"

Applications Are Now Being Accepted for the
2010 J. Robert Havlick and Thomas H. Muehlenbeck Awards

The J. Robert Havlick Award for Innovation in Local Government was conceptualized by The Innovation Groups' (now the Alliance for Innovation) Board of Directors to honor Bob Havlick, founder of IG who retired in 2003. One local government, its internal champion(s), and the innovation will be acknowledged with the J. Robert Havlick Award for Innovation in Local Government. In addition, one local government and its program, initiative, project, etc. will receive the Thomas H. Muehlenbeck Award for Excellence in Local Government. Muehlenbeck has served as the City Manager of Plano, TX since 1987 and was The Innovation Groups Board of Directors' Chair for 10 years.

Nominations will be accepted up until Friday, January 29, 2010. For more information visit: http://www.ppmrn.net/resources/articles/7109.
Call for Evaluators
The E-Governance Institute at Rutgers University-Newark is conducting its Second U.S. States/Cities E-Governance Survey in collaboration with the Department of Public Administration at San Francisco State University. The Survey evaluates websites of the 50 American States and the largest municipalities, and compares their rankings on a national e-governance scale.

They are seeking to recruit volunteers who would be interested in surveying websites of states or selected municipalities in each state. Surveyors will have the opportunity to learn about e-governance and related issues such as e-democracy, e-voting, e-bulletin boards, website usability and online citizen participation. Each evaluation can be done within two to three hours and surveyors will be credited in the published results.

If you are interested in participating in the survey, please email mfudge@rutgers.edu. The deadline is February 12, 2010. (Please forward this information to your friends and colleagues.)
Deadline to Apply for Designation as a PTI
Citizen-Engaged Community is January 29, 2010
Local governments are invited to apply for designation by PTI as a Citizen-Engaged Community for achieving high standards in the use of technology to promote citizen participation, seamless service delivery and democratic accountability. Governments that receive designation must complete an application process that addresses citizen participation processes, integrated communication channels, integrated technologies, and performance reporting.

For more information, visit: http://www.pti.org/index.php/ptiee1/more/575