News from PPMRN - December 2009
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Conference Registration Now Open!
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The Third Annual Public Performance Measurement and Reporting Conference
March 18-19, 2010
Chattanooga Convention Center, TN
http://www.ppmrn.net/annual-conference
The conference will focus on the practice of performance measurement and reporting in the public sector - including nonprofit areas - and will provide attendees with diverse case studies, academic research, and lessons learned from leaders in the field. Download: Conference Information
For registration information visit:
http://www.ppmrn.net/annual-conference/register/6783 Call for Presentations, Papers, and Workshops
We are seeking proposals that
demonstrate the importance of performance measurement in the public
sector, the nonprofit sector, and examples of performance measurement
in successful public/private partnerships.Submit proposals to: ppmrn@andromeda.rutgers.edu
Submission deadline: February 1, 2010 Conference Sponsorship Opportunities
Download: Sponsorship Information |
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Contact Us
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Please send your comments, suggestions, story ideas, information about upcoming conferences and workshops, publications you would like to share, etc. to:
ppmrn@andromeda.rutgers.edu.
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Jan. 13th Webinar: New Tools for the Analysis of Citizen Satisfaction Surveys
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This webinar will demonstrate how to use a set of analytical tools from
market research, including key-driver analysis and importance-performance
analysis, to extract more insight from citizen satisfaction
surveys.Specifically, these techniques
reveal what specific services or aspects of a service matter most to citizens and suggest
where to focus fine-tuning or performance improvement efforts.The
tools are general and can be applied in
various public service or program areas, including municipal services,
transportation, health services, education, human services, and other
areas. Gregg G. Van
Ryzin, PhD, is an Associate Professor in the School of Public Affairs
and Administration at Rutgers University-Newark. Dr. Van Ryzin's research focuses on the use of
surveys and other social science methods to measure the performance of
government and nonprofit organizations and to evaluate program
outcomes. He also conducts research on citizen satisfaction with
public services and other public attitudes toward government.
Presenter: Gregg G. Van Ryzin, PhD
Date: January 13, 2010
Time: 1 to 2pm EST
Fee: $25
For more information, including how to register and the payment process, visit:
http://www.ppmrn.net/resources/articles/7044 |
Wanted: Your Performance Measures
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What metrics have you used to evaluate your work?
Have you ever wished
you could see what others have done in similar situations?
PPMRN
is compiling a comprehensive database of performance measures to be a
source of information and inspiration for others wanting to create
high-quality measures. We are asking agencies, towns, cities, counties, and states to send
us the performance measures they have used so that we may create a
reference for the performance measurement community. We can attribute
the submitted information to the contributing organizations, or keep its origin confidential.
Help others benefit from your experience and expertise. Please send us
your measures, and any questions you have about the project, to
ppmrn@andromeda.rutgers.edu. |
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