News from PPMRN - December 2009

Conference Registration Now Open!

The Third Annual Public Performance Measurement and Reporting Conference
March 18-19, 2010
Chattanooga Convention Center, TN

The conference will focus on the practice of performance measurement and reporting in the public sector - including nonprofit areas - and will provide attendees with diverse case studies, academic research, and lessons learned from leaders in the field.

Download: Conference Information

For registration information visit:

Call for Presentations, Papers, and Workshops
We are seeking proposals that demonstrate the importance of performance measurement in the public sector, the nonprofit sector, and examples of performance measurement in successful public/private partnerships.

Submit proposals to: ppmrn@andromeda.rutgers.edu
Submission deadline: February 1, 2010

Conference Sponsorship Opportunities
Download: Sponsorship Information

Upcoming Events
January 13, 2010
Webinar: New Tools for the Analysis of Citizen Satisfaction Surveys

January 28-29, 2010

2010 Annual Washington Nonprofit Conference

March 18-19, 2010
(PPMRN) Public Performance Measurement and Reporting Conference - Chattanooga, TN

To see more events, click on the title Upcoming Events (above or here) to be taken to the full PPMRN calendar.
Contact Us
Please send your comments, suggestions, story ideas, information about upcoming conferences and workshops, publications you would like to share, etc. to:

Jan. 13th Webinar: New Tools for the Analysis of Citizen Satisfaction Surveys

This webinar will demonstrate how to use a set of analytical tools from market research, including key-driver analysis and importance-performance analysis, to extract more insight from citizen satisfaction surveys.Specifically, these techniques reveal what specific services or aspects of a service matter most to citizens and suggest where to focus fine-tuning or performance improvement efforts.The tools are general and can be applied in various public service or program areas, including municipal services, transportation, health services, education, human services, and other areas.

Gregg G. Van Ryzin, PhD, is an Associate Professor in the School of Public Affairs and Administration at Rutgers University-Newark. Dr. Van Ryzin's research focuses on the use of surveys and other social science methods to measure the performance of government and nonprofit organizations and to evaluate program outcomes. He also conducts research on citizen satisfaction with public services and other public attitudes toward government.

Presenter: Gregg G. Van Ryzin, PhD
January 13, 2010
1 to 2pm EST
Fee: $25
For more information, including how to register and the payment process, visit:


Wanted: Your Performance Measures
What metrics have you used to evaluate your work?
Have you ever wished you could see what others have done in similar situations?

PPMRN is compiling a comprehensive database of performance measures to be a source of information and inspiration for others wanting to create high-quality measures. We are asking agencies, towns, cities, counties, and states to send us the performance measures they have used so that we may create a reference for the performance measurement community. We can attribute the submitted information to the contributing organizations, or keep its origin confidential.

Help others benefit from your experience and expertise. Please send us your measures, and any questions you have about the project, to ppmrn@andromeda.rutgers.edu.