News from PPMRN - October 2009

PPMRN Forum on Possible Application of National Performance Management Standards
by Jim Moore,
Director of Government Programs at The Rensselaerville Institute

Last month the National Performance Management Advisory Commission did us all a great service in issuing a draft of its' Performance Management Framework. While not yet in final version, it is clearly an impressive work. The Commission makes clear that transition to a robust performance management system requires a cultural change for governments ready to accept the challenge of 'delivering on what we promise.' The new culture requires all hands to learn to use data for forecasting and improving the delivery of services. 

Let's be clear. Many cities, counties and some state departments are well advanced. Many more have improved "public reporting." But the Commission is clear: reporting what happened is not "managing performance." And, while some units and sectors of government are well advanced, health and human services tends to lag behind because of the inherent difficulties in predicting how the recipients of services will respond to what is offered Community development and neighborhood stabilization are perhaps even more difficult. How about measuring prevention... of crime, of mental health, illness?

The challenge of this cultural shift is significant, but there are relatively simple tools and methods government leaders and managers can use to speed the journey within all the limits of jurisdiction, budget pressures, and inertia. PPMNR invites members to join a forum co-hosted by the Rensselaerville Institute to discuss possible first, second, or fifth steps which will help you move your organization into the performance management culture....

Read the rest of the article at: http://www.ppmrn.net/resources/articles/6511.

Please respond to the questions posed in the rest of this article to indicate where you would like the dialogue to begin and proceed in the following PPMRN Forum.
Upcoming Events
November 4, 2009
311/CRM Webinar:Choosing the Right Technology - What to Look for in CRM Software Programs

November 5-6, 2009

Association of Government Accountants (AGA) Performance Management Conference

December 3-4, 2009
Performance Measurement and Reporting Taskforce (PMRT), 2009 National Measurement Roundtable

January 28-29, 2010
2010 Annual Washington Nonprofit Conference

To see more events, click on the title Upcoming Events (above or here) to be taken to the full PPMRN calendar.
Save The Date!
The Third Annual Public Performance Measurement and Reporting Conference will be held March 18-19, 2010 in Chattanooga, TN.
Contact Us
Please send comments, suggestions, story ideas, information about upcoming conferences and workshops, etc. to ppmrn@andromeda.rutgers.edu.
311/CRM Data Reports Inventory
ICMA, as part of its National Study of 311 and Customer Service Technology, is working with local governments across the country that have 311/CRM systems to collect samples of their routine data reports, e.g., what data are being collected and how the jurisdictions are using that data to improve performance. The inventory of data reports will enable other communities to learn how this issue is being addressed by their peers.

If your community is willing to share samples of the 311/CRM data reports, please contact Cory Fleming at cfleming@icma.org or 207-854-1083.
Recent Publications
The messages in The Public Health Quality Improvement Handbook (Ron, Bialek, John W. Moran, and Grace L. Duffy) are from leaders, physicians, practitioners, academics, consultants, and researchers who are successfully applying the tools and techniques they share. The chapters are written to support the leaders and workforce of our public health community.

This book, a collaboration between ASQ and the Public Health Foundation, is an anthology of chapters written by subject matter experts in public health who are successfully meeting client needs, working together to maximize outcomes, and expanding their collaboration with community partners to encourage better health within neighborhoods, counties, and states.

For more information, visit http://www.asq.org/quality-press/display-item/index.pl?item=H1362.

(If you know of a recent publication that may be of interest to practitioners and scholars, please share it with us via ppmrn@andromeda.rutgers.edu.)