News from PPMRN - October 2009
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PPMRN Forum on Possible Application of National Performance Management Standards
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by Jim Moore,
Director of Government Programs at The Rensselaerville Institute
Last month the National Performance Management Advisory Commission did us all a great service in issuing a draft of its' Performance Management Framework.
While not yet in final version, it is clearly an impressive work. The
Commission makes clear that transition to a robust performance
management system requires a cultural change for governments ready to
accept the challenge of 'delivering on what we promise.' The new
culture requires all hands to learn to use data for forecasting and
improving the delivery of services.
Let's
be clear. Many cities, counties and some state departments are well
advanced. Many more have improved "public reporting." But the
Commission is clear: reporting what happened is not "managing
performance." And, while some units and sectors of government are well
advanced, health and human services tends to lag behind because of the
inherent difficulties in predicting how the recipients of services will
respond to what is offered Community development and neighborhood
stabilization are perhaps even more difficult. How about measuring
prevention... of crime, of mental health, illness?
The
challenge of this cultural shift is significant, but there are
relatively simple tools and methods government leaders and managers can
use to speed the journey within all the limits of jurisdiction, budget
pressures, and inertia. PPMNR invites members to join a forum co-hosted
by the Rensselaerville Institute to discuss possible first, second, or
fifth steps which will help you move your organization into the
performance management culture....
Read the rest of the article at: http://www.ppmrn.net/resources/articles/6511.
Please respond to the questions posed in the rest of this article to indicate where you would like the dialogue to begin and
proceed in the following PPMRN Forum.
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Save The Date!
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The Third Annual Public Performance Measurement and Reporting Conference will be held March 18-19, 2010 in Chattanooga, TN.
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Contact Us
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Please send comments, suggestions, story ideas, information about upcoming conferences and workshops, etc. to ppmrn@andromeda.rutgers.edu.
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311/CRM Data Reports Inventory
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ICMA, as
part of its National Study of 311 and Customer Service Technology, is working
with local governments across the country that have 311/CRM systems to collect
samples of their routine data reports, e.g., what data are being collected and
how the jurisdictions are using that data to improve performance. The inventory
of data reports will enable other communities to learn how this issue is being
addressed by their peers.
If your community is willing to share samples
of the 311/CRM data reports, please contact Cory Fleming at cfleming@icma.org or 207-854-1083.
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Recent Publications
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The messages in The Public
Health Quality Improvement Handbook (Ron, Bialek, John W. Moran, and Grace L. Duffy) are from leaders, physicians,
practitioners, academics, consultants, and researchers who are
successfully applying the tools and techniques they share. The chapters
are written to support the leaders and workforce of our public health
community.
This book, a collaboration between ASQ and the Public Health
Foundation, is an anthology of chapters written by subject matter
experts in public health who are successfully meeting client needs,
working together to maximize outcomes, and expanding their
collaboration with community partners to encourage better health within
neighborhoods, counties, and states.
For more information, visit http://www.asq.org/quality-press/display-item/index.pl?item=H1362.
(If you know of a recent publication that may be of interest to practitioners and scholars, please share it with us via ppmrn@andromeda.rutgers.edu.)
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