Greetings!
It's time for Back to School, so let's freshen up on some best practices in distribution! Visit our White Paper archive to catch up on any missed white papers, and take a glance through the Downloads library to read the valuable content.
Plus, we have selected a few recent articles for you to read. Industryweek published a trilogy of articles about quality management, and Jack Keough predicts a healthy year ahead for distributors on his blog, Distribution Update. The Customer Collective suggests an open conversation with the customer to guarantee continual satisfaction. Hopefully these articles will help you ease back into the swing of things after a nice summer.
Enjoy the DE brief, and contact us with any questions.
Cheers,
The DE Team
877.887.EDGE (3343)
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Transforming Quality Culture
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IndustryWeek published "Rebalancing Quality Priorities," a trilogy of articles describing a new approach to quality management from a customer and risk management perspective.
Read complete article.
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Distribution Survey Shows Business Conditions Improving
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In his blog, Distribution Update, Jack Keough references the 2010 McGladrey Distribution Industry Report as he predicts improved business conditions for distributors in the next year.
Read complete article.
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The Right to Do Business Has to Be Continually Earned, And Never, Ever Assumed
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The Customer Collective's Jonathan Farrington suggests treating the sales process as a two way conversation with the customer.
Read complete article.
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