In setting up an RMA, via phone or email, Dynon needs the following information: 

- First and last name  

- Company or Organization (if applicable)  

- Phone number  

- Email address  

- Shipping address (that we will return the unit to)  

- Unit that requires repair (S/N helps, but is not absolutely required)  

- A detailed, complete description of the problem    

During the repair of your unit we are sometimes unable to confirm the problem that was reported. In such cases, a detailed problem description can make the difference between the problem being confirmed and repaired, or the unit being returned as "No Fault Found" (which is frustrating for everyone).    

Repair flow at Dynon is generally ten (10) workdays after we receive the unit - much of that time is spent performing a complete test and calibration cycle just like a new unit receives. If you can't wait ten weekdays for your unit to be repaired (such as a failure while on a trip), Dynon can "Cross Ship" a replacement unit in advance (the replacement unit isn't a "loaner", it is a permanent replacement). Replacement units are 100% tested and are in the same condition as new units, and continue the same warranty as your original Dynon unit.  We will ask for your credit card information, although we we will not charge it unless we don't receive your old unit back within 30 days. 

Everything sold by Dynon is warrantied (length of warranty varies.) If you are requesting service or replacement under warranty, we request that you provide proof of purchase within the warranty period. Once a unit is out of warranty Dynon charges a flat $250 repair fee.    

For International customers, it is best if you contact the dealer you purchased from to help you facilitate the logistics of shipping for the repair.Dynon does not pay any customs duties or other fees, but we will work with our dealer to have items returned as warranty or repair items to minimize duties.