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                                                                                                                                                                          April 7, 2008
 
 

Lessons learned from Hillary and Obama...

 
 
 
 
 
 
 
 
 
 

Okay. I must first preface this by saying the following article is not political. It is not an endorsement of any presidential candidate or political party. Hillary's name and image appear before Obama's name and image simply because it is common courtesy, ladies before gentlemen. Period. That being said I shall move on.

Running a political campaign is very similar to running a business. Over the past year I have been watching Hillary's and Obama's campaigns very closely. I am interested in the issues, but I am also intrigued at how well these campaigns are organized and executed ...just like Fortune 500 companies ...Proctor and Gamble and Microsoft come to mind. 
 
Businesses battle head to head on a daily basis to maintain their competitive edge, but we do not always see these battles. Political battles and campaigns are relatively much more transparent. With political campaigns we see strategies develop, change and react every single day right before our eyes as candidates fight for votes.
 
Whether you realize it or not, your business is in a battle for votes every single day as well. Your votes, however, come in the form of sales or orders.
 
 
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barack
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
            Hillary Clinton                                                     Barack Obama                 
 
Observing the campaigns of these candidates is a lesson in business; positioning, planning, strategy and marketing.
 
Here are some small business lessons to be learned from the Hillary and Obama campaigns. They are fundamental, but these camps seem to have a "different take" on them:
 
Lesson Number 1:
Find an underserved market ...and understand what they really want.
Anybody in business knows this. But do we really do it?
 
The Hillary and Obama campaigns know that marketing strategy should flow from understanding the customer (voters are customers), the broader market and environmental trends. They each strive to develop a unique marketing mix that voters will see as distinct from and hopefully better than other candidates. 
 
Each candidate uncovered unmet voter needs they could uniquely satisfy and other candidates couldn't easily copy.
Hillary energized a demographic of women, many of whom were Republican - Obama mobilized young people who had never voted particularly college students.
 
Each candidate, understanding they cannot win every vote in every market, uses sophisticated marketing techniques, to identify very, very specific markets. They then study these markets inside and out. The camps know everything there is to know about these markets from their core values to their fears to their favorite foods. Armed with this information they developed their extremely effective marketing strategies.
 
How well have you identified your target market? Do you know what they really want?
 
Lesson Number 2:
Really, really know thy competition.
The Hillary and Obama camps know each other so well they can just about predict each others moves before they make them. It's amazing to watch. It seems one candidate is always just one step in front of the other!
 
In business we all know the strengths and weaknesses of our competitors. Yes, it's in your business plan. But, do you know the short and long terms goals of your competitors? Can you clearly identify their market and marketing mix? Do you know their company culture? Why do your competitors' clients buy from them instead of you? 
 
Lesson Number 3:
Have a counterattack prepared ...always!
It seems instantaneous. The minute, the second, either of the candidates is attacked she/he springs into action. Whether that action is defensive, an explanation, a counter attack or a better" solution, they have a plan!
 
Business is a battlefield. Your competitors are fighting for the same dollar you are. When a competitor "attacks" you with an aggressive marketing campaign, a new, improved product, entry into your niche market or by opening a location next door to you, how are you going to react? What is your plan of action? Be prepared.
 
Lesson Number 4:
Create one consistent message. Let it be the basis for everything you do.
Which of these slogans belongs to which candidate? "Help make history." "Change we can believe in."
 
What is your company's message? Your message should be strong and speak to your clients' feelings. "Help make history" speaks to voters' patriotism, sense of inclusion and of being a part of something legendary. "Change we believe in" speaks to voters' sense of hope, faith and new beginnings.
 
Let your tag line, motto or slogan be the foundation for everything your business does. Use it on your web site, your business cards, marketing pieces, letterhead, signage, etc.
 
Lesson Number 5:
Leave no stone unturned - Leave nothing to chance.
These candidates understand they have a very limited window to get their messages out and gain voters. The camps planned and strategized every single marketing move and orchestrated them to perfection.
 
These candidates saturated their markets ...and I mean saturated. They placed television ads, strategically appeared on television shows, bought ads on radio, made local public appearances, appeared in magazines and newspapers, made telephone calls to homes and businesses, left door hangers everywhere, sent emails, invited voters to their Facebook and MySpace pages, placed yard signs, purchased space on bulletin boards, uploaded clips to YouTube, sent volunteers door-to-door, mailed slick marketing pieces, the list goes on. Any conceivable way of reaching voters, they did it. They were inescapable.
 
Wouldn't it be nice to be as efficient and effective in getting your company name in front of your potential clients?
 
For small business owners it doesn't take a lot of money, just planning, creativity and understanding your market.
 
Lesson Number 6:
Manage the way you want to be perceived.
Candidates, most of them, have the ability, for the most part, to dictate the way potential voters see them.
 
I noticed when most people speak about Hillary Clinton we say Hillary, her first name. But when most people talk about Barack Obama, we call him by his last name. Why? Because that is what they told us to do. PROOF: Go to www.hillaryclinton.com and www.barackobama.com.
 
By the way, why did you think blue is the dominate color on both candidates web sites? Do you think there is a strategy behind it or is it just coincidence? (No, it is most likely not for blue as in "blue states".)
 
What is your favorite color? If you are like 41% of Americans your answer is blue. Blue is the most popular color. It's associated most with trustworthiness and high quality. The candidates are most likely using color as one way of managing your perceptions of them.
 
What perceptions are you creating for your potential clients? How do people perceive you and your company?
 
Lesson Number 7:
It's not over ...'til it's over.
These candidates keep pressing on in spite of media predictions, survey stats and even when it looks like winning is not possible.
 
Your job is to give your company every possibility to be successful. Keep pressing on even when the odds seem against you. Don't give up. It's not over until it's over.
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5 THINGS TO DO this week to build your business...

 Please excuse the difference in the fonts below.
There is a glitch in the software somewhere that is not allowing changes to be saved.

 

MONDAY, APRIL 7
Pick five current clients from your A  list. (See February 25 issue.) Contact them and find out what a good referral for them would be. Make it a priority this week to give a good referral to each one of these clients.
 
TUESDAY, APRIL 8
Reserve a booth or table at a trade show or networking event. Research the Internet, your local newspaper, chambers and trade publications to find a trade show or networking event that offers exhibit tables or booths. Reserve a space.
 
Create a marketing piece that offers a special price or offer that is good for that event only. Send your marketing pieces to your A, B and C list. Hand them out everywhere you go. If you know your booth or table number put it on your marketing piece.
 
Start now designing an attractive set up for your exhibit. Use your company or product colors. Be creative ...and different. Everything will work smoothly and effectively if you start planning now.
 
Capture the attention of the attendees and give them a good reason to stop at  your exhibit. One business owner pops popcorn at her booth to get people to stop. (No, she is not selling popcorn.) Another has a spin wheel that always stops traffic.
Develop a strategy to capture attendee information (name, telephone number, etc.) such as a drawing, sign up sheet, etc.
 
The day of the event be sure you have plenty of marketing pieces, business cards and products if you sell items.
 
After the event add your new contacts to your database, write them a handwritten note and follow up.
 
WEDNESDAY, APRIL 9
Review your sales for the first quarter 2008. Where are your sales coming from? Are they coming from referrals, your web site, direct mail, yellow pages, networking, trade shows, print media, radio, etc?
 
Adjust your marketing budget, efforts and activities for this quarter accordingly. If most of your sales are coming from networking, increase your networking budget, efforts and activities. If your direct mail or print media efforts are not paying off, stop doing them or modify them. If your web site is not performing up to par find out why.
 
THURSDAY, APRIL 10
Schedule two networking events to attend next week. Attend events you have not previously attended. Attend one morning event and one that is held in the afternoon or weekend, Follow up with the people you meet and add them to your database.
 
FRIDAY, APRIL 11
Create an UPSELL campaign. "Would you like fries with that?" Each order of fries is additional revenue for McDonald's.

What can you add to upsell with your existing goods and services to increase your revenue?
 
If you provide cleaning services, increase your average sale by adding a special air refresher or even candles.
 
If you are a bookkeeper, sell QuickBooks or your own accounting system. Or provide payroll services.
 
If you sell jewelry consider adding a line of unique jewelry boxes.
 
You will be amazed at the difference this will make in your bottom line.
 
 
 
Next week we will send you more THINGS TO DO to build your business and increase sales!
 
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