March 2011
Welcome to Ready2ACT

Your time is precious and we value our relationship, so our goal is to provide timely, relevant information to you in this newsletter just as we do in training.  We appreciate your feedback.

Did you know that we offer over 30 public workshops and online training in addition to our customized on-site training? Thank you for your business!

Tiffany's Tip of the Month Tiff's photo

If you're interacting with people you will eventually negotiate something.  Whether it's deciding where to eat lunch, your salary, or a big transaction, most people want to get better at negotiating because they want to "win".  The ultimate test of a successful negotiation is a "win-win" outcome.


Here are some tips for "win-win" negotiations:

  1. Approach the negotiations with trust and honesty.
  2. Be willing to collaborate and cooperate with a positive attitude.
  3. Respect the other party's position even if you don't agree with it.
  4. Anticipate their objections by presenting trade-offs and options.
  5. Stay focused on the facts while remaining calm and professional.

By being aware of these and other negotiation goals, outcomes, and tactics, you can become a more effective negotiator when you adopt a win-win attitude.  And you can learn how during your lunch hour on April 8 in Denver.  If you're not able to attend, please let me know if you're interested in a webinar or online training.  We want to help you save time and money while improving your negotiations.

Saying "Thank you" is Rude?Wells Fargo Logo


With the advent of email and the increasing reliance on this technology, human beings are communicating in person and via phone less often.  This disturbing trend not only impacts our interpersonal relationships, but also our business productivity. Although email is a useful tool, problems arise when email is used inappropriately.  Just as there is etiquette for face-to-face social situations, there is "netiquette" for communicating virtually using technology. 

In February, Wells Fargo/Wachovia hosted an global conference for their international bankers in San Francisco.  Ready2ACT was a speaker at this 3 day conference on the topic of Netiquette.
One of the tips we presented was that email users should not send any replies if the entire message is only "Thanks" or "Thank you"--especially to an entire distribution list.

The tip caused some concern.  You may reply with "Thanks" believing it's a short, simple way to graciously acknowledge what was sent to you.  However, those who receive such a 'Thank you' actually don't need it; it's just a distracting irritation that is quickly deleted.  In fact, it actually contributes to generating a large volume of email-especially if someone responds back to your thank-you message! 

Further, multiply your 'Thank You' message times five or more per day then factor in all the other people that do it, and it's easy to see why information irritations like these have actually been shown to contribute to information overload, a known cause of depression among those who spend 30 hours or more working on the computer per week.

The best practice is to let electronic message threads die a natural death. However, if you feel compelled to respond, include an explanation for how the information helped you rather than just a simple 'Thanks" (e.g., 'Thanks!  You saved me an hour of work!'). 

If you're interested in improving and maintaining your email professionalism, join us for Email Etiquette Lunch and Learn on June 3.

"The most important question to ask on the job is not "What am I getting?"  The most important question to ask is "Who am I becoming?" 
- Jim Rohn

Upcoming Public Workshops


  Business Analysis Boot Camp  

March 16 - 18, 2011   

8:30 a.m. - 4:30 p.m. 

$995 per person


Strategic Customer Care March 24, 2011

8:30 a.m.- 10:30 a.m.  

$39 per person


  Comprehensive Project Management with PMP Prep   

March 28 - April 1, 2011   

8 a.m. - 5 p.m  

$1995 per person


 April 8, 2011

11:30 a.m.- 1 p.m.  

$25 per person

Join us in our training center, just west of I-25 off Speer in Denver, CO.   


Online Training


 Still want to learn but need to  do it on your own time, at your own pace, from your desk? 


 Check out our affordable  online training:

 We guarantee satisfication.

Join Our Mailing List

Follow us on Twitter
Contact Us





Tiffany Dahlberg - Ready2ACT