Greetings
As I pen this, the stock market has dropped over 700
points, the government bailout plan has failed to pass,
and the
American people are angry and scared. Business is
unsure how to act--but act they must. When the
workforce gets nervous, bad things happen, and no
one is immune. 401Ks tank and employees
worry;
reports about banks closing and employees worry
more; and if your business is slowing down--or
worse,
layoffs are occurring, then employees hit the panic
button.
Now more than ever, employees will turn to their
supervisors (that's right, supervisors, not upper
management) for answers and reassurance.
Strong
supervisors can help you weather this economic
calamity. Without knowledgeable supervisors,
you'll
find the grapevine buzzing; distracted workers are
focused
more on the latest CNN news report or their declining
401K statement than the customer; and star
employees are jumping ship, looking for safer
harbors.
During tough economic times, focus your attention
on
communicating often with your employees. Talk
to them about how your business is doing. Let them
know if their jobs are safe. Be
straight with them. Give them the information they
need--not sugar coated, but no Chicken-Little either.
Job security has moved to the top of Maslow's
hierarchy. If employees are in the dark about the
organization's health, their productivity and focus will
tank. If they think their job is in jeopardy, forget about
loyalty. Have your supervisors meeting, talking and
listening to their people daily. Provide them the
message you want communicated. Get feedback
from your supervisors. And if your supervisors do not
have the skills to do this, get them supervisory training
fast.
We'll get through this crisis. How we do it will
substantially
depend on the strength of our supervisory team and
their relational skills.
As always, call me any time for assistance at 207-967-
0837.
Rick Dacri