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Guide to Integrating Business Processes to Improve Travel Time Reliability (SHRP 2 Research Report S2-L01-RR-2)
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Greetings!
SHRP 2 Research Report S2-L01-RR-2: Guide to Integrating Business Processes to Improve Travel Time Reliability identifies influences that lead to process integration, common obstacles faced when implementing process integration, and an outline of the steps that can be referenced to implement and institutionalize processes. The steps reflect the need to define specific reliability goals, document current business processes and recommended changes, implement a process, measure outcomes against reliability goals, and institutionalize the process. The guide is not specific to any one process. Its purpose is to assist any agency that is seeking to improve travel time reliability through improved coordination and integration of multiple processes and agencies. Report S2-L01-RR-2 is available online as an Adobe PDF and in hardcopy through the TRB bookstore.
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