2012 NURSES WEEK 

Nurses: Advocating, Leading, Caring

 

In this month's newsletter, Ruth Hansten, RN PhD FACHE, discusses two concepts that she sees as integral to expert point of care practices, so that nurses can be better patient advocates, leading patients to better health.

 

Click on the player below for Ruth's comments on how to create and enhance healing moments through self management and outcomes focus:

 

Healing moments self mgt and outcomes focus
 

Those of you who have attended the RROHC courses about the Relationship & Results Oriented Healthcare's (RROHC) 10 Best Practices know that the cornerstones of healing are those moments in which RNs or other providers develop a relationship with patients and families, so that they "know" them well enough to safely help them navigate to the results they would want to achieve for their health.  

 

In those private and sacred moments, the patient's story is heard and he is respected and validated. In those healing interactions, the patient engages in his/her own healing process by helping discuss both short-term and longer-term goals or outcomes, and care becomes person-driven, rather than provider-pushed.  

 

Let me elaborate on the two key concepts discussed in the video above: 

 

1.  Self-Management: Expert practitioners know how to use their appreciative or emotional intelligence to place on hold the myriad of other patient-related nursing concerns while they perform their outcomes-focused interviews with their patients. Some use the "gel in" or hand-washing moments to collect their thoughts, breathe deeply, and center themselves as they enter the rooms of their patients.   Most effective care providers sit at eye level so that there is power equality and the patient feels less threatened and anxious.

 

The RROHC team would love to hear from more of you about your expert self-management techniques. What do you do to help yourself focus, so that you can be present and connected and authentic in the midst of what is often a chaotic environment? We welcome your comments on our RROHC Blog.

 

2.  Outcomes Focus: Service orientation programs that teach employees to introduce themselves, explain care, and durations of waits, gratitude, and commitment to care, such as the Studer programs, are excellent and we applaud them for assisting healthcare workers in creating a trusting environment. However, since our patients are often very ill, we must move beyond service language to address the serious health issues confronting our patients and families.   We know that results-orientation, or vision of success, helps humans achieve our goals with fluidity and creativity. Asking health coaching questions related to the culture and acuity of the person receiving care allows patients to take ownership.   Questions such as "What's most important to you now?" "What's on your mind right now about your care?" "What's your suspicion about what's getting in the way of getting well?" will be help the patient determine shorter term goals.   For the longer-term outcomes, other questions about where they see themselves in a week or a month, or about what they are hoping for post-hospitalization, would provide a spring board for navigation through the confusing healthcare system.   

 

The RROHC team would also like to hear about what questions you find are most helpful in your area of practice, to help the patient/family discuss short and longer term results with the interdisciplinary care team. Send me a quick Email to share your best tips on the right questions to ask.   

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
AONE POSTER SESSION

Over the last several months, Ruth has been all across the nation, including venues such as Texas, Tennessee, New Mexico, California, Washington and Massachusetts, working with nurses and teams at the bedside, teaching effective deployment of assistive personnel and training leaders and managers, as well as presenting at a career fair in Los Angeles, and at a poster related to Unraveling Care Omissions at the recent AONE Annual Convention in Boston.  

 

 

Pictured above: Ruth Hansten (right), with Dr. Gayle Gravlin, Ed.D, RN, NEA-BC, of The Lahey Clinic, Burlington, MA, at the recent AONE Poster Session in Boston. 

 

You can review the AONE poster here: AONE Poster March 2012.

 

We would be delighted to keep you posted on these resources via social media, so please use the links below to stay in touch with us.

 

Like us on FacebookFollow us on TwitterView our profile on LinkedInVisit our blog

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
DELIVERING WORLD CLASS HEALTHCARE

Based on her consulting work at approximately 170 healthcare organizations, Ruth Hansten has identified several major issues that prevent best clinical outcomes and allow basic patient care breaches.

Learn about these issues, and how to resolve them, in Ruth's latest article "Delivering World Class Healthcare" in a recent issue of Washington Healthcare News. You can read the entire article here:
http://www.wahcnews.com/newsletters/wa-rhansten-0312.pdf

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
CHARGE RN WORKSHOP ON JUNE 27

On Wednesday, June 27, Ruth Hansten will facilitate "The Ultimate Charge RN: Delegation, Supervision and Critical Thinking Leadership," a one-day workshop sponsored by the Oregon Nurses Association at The Grand Hotel at Bridgeport in Tigard, Oregon.

 

Delegation and working in teams with assistive personnel is a complex critical thinking skill that requires expert professional practice and emotional intelligence. This workshop will empower your charge RNs and emerging leaders with the critical skills needed to lead effective patient care teams with this full day of educational sessions.

 

Workshop attendees will be able to:

  1. List the top two reasons for improving teamwork, RN leadership, and delegation;
  2. Choose two personal traits that are barriers to excellence in delegation/supervision;
  3. Define delegation, supervision and critical thinking;
  4. Describe the 5 rights of delegation and supervision;
  5. Analyze the current level of delegation supervision and feedback in your department;
  6. Apply a critical thinking/problem solving model to analyze a delegation, supervision or feedback problem at the point of care.
  7. Commit to a plan to improve nursing practice on your unit.

This program is approved for 7.25 continuing nursing education hours. Provider approved by the California Board of Registered Nursing Provider #15089; ONA CEARP # 301.14.2012

 

For more details and to register, visit: http://www.oregonrn.org/cde.cfm?event=382985.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The RROHC Program is a protected copyrighted and registered trademarked program of Hansten Healthcare PLLC (HHC).  If you wish to use our ideas and/or materials, we would be pleased to provide licensing and/or to register your organization in our programs in accordance with our fees and pricing schedules. You may not use our intellectual property or materials unless you are a client of HHC and/or have obtained express written permission from us.