Minnesota Municipal Beverage Association Newsletter
(September 23, 2012 - September 29, 2012)
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for the
As I See It...

          

 

It always amazes me how different all of our stores are run... though it should not, because we are all very different people, with different ideas. 

 

I started in Milaca as a very part-time sales clerk. 

 

My store has evolved so much in the past nine years, much of this is due to the knowledge and help of the MMBA. 

 

I am also very fortunate to have a great city that stands behind me as the manager. 

 

Because of these two factors I have learned so many new things that help me to be a successful manager. 

 

Our store has increased sales by over 50%, partially due to adding on to our current building to make room for larger purchases.

 

We are also watching gross profits, and trying to keep expenses down.  We have added roll your own tobacco products, raised ice prices and do the .49 and .99 pricing for almost everything.

 

If you are struggling with sales, your staff or with a city worker, please remember we are all here to help make your job easier and hopefully more rewarding.

 

I will leave you with a quote...

 

YOUR JOB IS A RESULT OF THE CHOICES YOU MAKE.

IF YOU DONT LIKE YOUR JOB, IT IS TIME TO START MAKING

DIFFERENT CHOICES.

 

Vicki Segerstrom

Milaca Liquor

 

The Financial Impact of Sunday Sales
Sunday  
With a strong Sunday Sales fight on the horizon for the next legislative session, it is important to look at the financial impact of the legislation. 
 
Edina city manager Scott Neal wrote the following in his blog a year or so ago...
 

There's an annual discussion going on right now at the State Legislature around the question of whether the good citizens of Minnesota should be allowed to purchase beer, liquor and wine on Sundays.  The State Legislature sets the rules for such important life choices as this, so it's only natural that they study the issue carefully, hear from all sides on the matter and then make a rational decision that's good for all concerned, right? Right.

 

Now I'll be the first to admit that upon moving to Minnesota in 1996 that it struck me as a little odd that I could not buy beer, liquor or wine on a Sunday.  I had moved here from Iowa where you could buy beer (OK, yes, it was 3.2 beer), liquor and wine in aisle 10 at any Hy-Vee grocery store on Sunday or any other day of the week. 

 

When I first moved here I thought it was odd that cities with municipal liquor stores would partner with private liquor stores to fight efforts to allow Sunday sales.  Why?  Why wouldn't we want our stores to be able to sell on Sundays?  Sure, employees aren't going to like it, but isn't one of our key objectives in the liquor business to make money, and wouldn't we make more money if we could be open on Sundays and sell more product?

 

This is the third municipal liquor city that I've managed in Minnesota.  I'm not a brilliant business mind, but I know a thing or two about the liquor business, so let's take a look at the numbers in Edina to see if the Sunday sales idea makes any sense for us.

 

City staff project our 2011 total sales at our three municipal retail stores to be $13,367,072.  We project our total 2011 operating expenses at $12,338,481.  That means our projected operating income for 2011 will be just over one million dollars at $1,028,591.

 

In 2011, our stores will be open 307 days.  We will be closed on 58 days.  52 of those 58 days are Sundays.  6 of those 58 days are holidays.  In examining the hypothetical impact of the proposed legislation, I will assume that we would be open 359 days and closed 6 days in 2011.

 

Our 2011 projected sales per day is $43,540.  Our 2011 projected operating costs per day are $40,190.  If you do the math, the difference between these two numbers multiplied by the number of days we will be open in 2011 (307) will equal our projected net operating income for 2011:  $1,028,591.

 

If the Legislature changes the law on Sunday sales, it will be difficult for us not to be open on Sundays, so I will assume in this hypothetical that our stores would be open for 52 additional days in 2011.  If we further assume that our projected 2011 daily operating costs of $40,190 would not be materially different on Sundays, we would add 52 more days of operating costs at $40,190/day to our annual operating cost totals.  This would increase our projected annual operating costs in 2011 by $2,089,729 from $12,338,481 to $14,428,210; an increase of 16.9%.

 

On the revenue side, if we were open on Sundays and wanted to keep our projected net operating income the same ($1,028,591), we would need total gross sales of at least $15,456,801, which is an amount equal to the sum of our projected Sunday sales scenario operating expenses of $14,428,210 + $1,028,591.  This gross sales goal would require an increase in our sales of $2,089,729; and increase of 15.6%. 

 

So, if we want to stay exactly where we are right now, fiscally, in the Sunday sales scenario we would need to hold down the increase in our projected operating expenses to 16.9% or less and increase our projected gross sales by at least 15.6%.  Is that possible?  Maybe, but the challenge is steep. 

 

In 2010 our total customer count for our three store operation was 506,410.  Our total sales were $12,862,719.  Average sales per customer then were $25.39.  For the sake of this example, if we hold our average sales per customer steady at $25.39, it would take an annual increase of 102,365 in our 2011 customer count, an increase of 20%, in order to create the $15,456,801 we need to generate our projected $1,028,591 net annual operating income.  If we work the equation the other way, keeping the customer count steady at 506,410, we would need a 20% increase in our average sales/customer, from $25.39/customer to $30.52/customer) in order to gross $15,456,801 in order to net $1,028,591.

 

Getting back to my previous question:  Is it possible to maintain our current level of net operating income in Sunday sales scenario?  Short answer:  I doubt it.  The likelihood that we will experience an increase in our annual operating costs under this scenario of something in the neighborhood of 16.9% is high.  The likelihood that we will experience an increase in our annual gross sales under this scenario of something in the neighborhood of 15.6% is, in my view, low.  I do not doubt that we will experience an increase in gross sales, but I do not see any really evidence that would support an increase of close to 15.6%.

 

Those are the numbers I'm looking at.  If I owned a liquor store in Stillwater, Winona or Moorhead, I am sure that I'd see this situation differently.  But I don't.  My interpretation of the numbers is that the Sunday sales scenario is not good for the bottom line of the City's municipal liquor operation.  I could be missing something here, but in the end, here's how I boil it down:  good for consumers, but bad for business.  What do you think?

Bartenders Have the Greatest (Negative) Impact on Bar Profits
Bartender  

By Gabe Gabrielsen

  

Though I reside in northern Wisconsin my work takes me across the country to work with various local governments.

 

One of the first things I do when I arrive in a new community is visit a local bar; by doing so I can gather pertinent insights on the community I am working with. Within minutes of entering a local bar I can generally determine whether a bar is making money or just getting by.

 

For bar and tavern owners making money this article might be boring; however for bars owners and managers struggling to increase profits this article might be of tremendous value.

 

Since consulting is my livelihood asking questions comes natural. I enjoy asking bar owners questions and when I ask why their bars aren't performing - most point to a sagging economy, others to the lowering of the DWI standards, some cite a "smoking ban" enacted by their state legislatures while a few lament high gas prices. It's amazing that only a few ever admit some internal reasons for their bar's lack of revenue.

 

After studying bars for years I am convinced there are "Seven Key Factors" that impact a bar's revenue. This article will address the most significant factor - the bar staff.

 

Skip the bull, your bartenders have the greatest impact on your bar's profits. They have access to your cash draw, control over your inventory and in your absence they set your bar's policies. Good bartenders attract business, retain customers and generate profits; lousy bartenders scare off customers - both old and new - and cost you lots of money.

 

Last fall, a wonderful couple with an ailing bar asked for my help to help to increase their profits. Having been in their bar, I developed a checklist for them to complete. Once they realized they had a lousy bar staff profits began to increase.

 

I have since shared this checklist with other bar owners and all had a dramatic increase in their profits. Not all bar owners will agree with my checklist and that's okay. Not everyone agrees they should brush their teeth each night or change the oil on their car every 3,000 miles.

 

On the other hand, if you are serious about maximizing your bar's profits Gabe's checklist might be a great place to start. To use Gabe's checklist just answer "Yes" or "No" to the nine questions below. Some Yeses will increase your revenue others Yeses will severely limit your profits.

 

Do your bartenders -

 

Sincerely, welcome strangers when they walk in the door?

Engage first-time visitors in "lite conversation"?

Spend time "evenly" with the patrons in your bar?

 

Every YES means more profits

 

 

Do you allow -

 

Bartenders to come to work wearing T-shirts advertising other businesses, places they have been or events they have attended?

 

Male bartenders to show up for work unshaven and not wearing a belt?

Female bartenders to wear tank tops and plunging V-neck blouses and sweaters that expose excessive cleavage?

 

Your bartenders to consume alcohol while on duty?

 

Every YES means you are losing money

 

 

Finally - Do your bartenders

 

Engage in controversial discussions such as politics and religion?

Allow customers to frequently drop the "F" word in your bar?

 

Each YES costs you significant profits and leads to the loss of customers!

 

Owning and managing a profitable bar or tavern is not rocket science; it starts with great bar service. Profitable bars are operated and managed professionally. My future articles will share insights on the other six key factors that significantly influence your bar's profits.

 

Gabe Gabrielsen, OEO is a local government consultant specializing in Economic Development. He is the author of Fifty Fascinating Stores that Will Change Your Life.

The quality of a leader cannot be judged by the answers they give, but by the questions they ask
Future Dates to Remember!!

2012 MMBA Regional Meetings

 

October 3 - Roseville

October 4 - Marshall

October 11 - Fergus Falls

October 17 - Austin

October 18 - Duluth

November 8 - Bemidji

  

2013 MMBA Boot Camp 

 

February 19 & 20, 2013

Breezy Point Resort

 

2013 MMBA Annual Conference

 

May 18 - 21, 2013

Arrowwood Resort

Ask A Director

Gary Buysse
Rogers
763-428-0163

Cathy Pletta
Kasson
507-634-7618
  
Vicki Segerstrom
Milaca
320-983-6255
  
Brian Hachey
Stacy
651-462-2727

Nancy Drumsta
Delano
763-972-0578

Lara Smetana
Pine City
320-629-2020

Michael Friesen
Hawley
218-483-4747

Tom Agnes
Brooklyn Center
763-381-2349

Steve Grausam
Edina
952-903-5732

Toni Buchite
50 Lakes
218-763-2035

Brenda Visnovec
Lakeville 
952-985-4901
 
Bridgitte Konrad
North Branch
651-674-8113
  
Shelly Dillon
Callaway
218-375-4691
  
Karissa Kurth
Buffalo Lake
320-833-2321
 
Paul Kaspszak
MMBA
763-572-0222
1-866-938-3925

 
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eBay Begins Removing Alcohol Listings After '20/20' Report on Teen Buyer
Teen Drinking 

The online marketplace eBay has said it will begin removing listings for beer and liquor from its site after a teen working with "20/20" (ABC Televsion Network) successfully ordered vodka from two eBay vendors.

  

The vendors advertised their products as "collectible."

  

While eBay prohibits the sale of all alcohol with the exception of some wines sold by licensed wine sellers, it does allow for the sale of collectible alcohol containers.

  

The site's current alcohol policy states that the seller of the container "will take all appropriate steps to ensure that the buyer is of lawful age in the buyer's and seller's jurisdiction."

  

But that didn't stop one teen who worked with "20/20" from obtaining alcohol through the site.

 

Click Here to See the Story

A Fortune-Teller Advised Nancy...
Fortune Teller 

A fortune-teller advised Nancy, "Do everything your boss says."

 

Sage advice, she thought, as she was working on an important project.

 

As if she needed more proof of just how good the psychic was, that night, as she read the newspaper, she noticed her horoscope: "Do everything your boss says."

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