Minnesota Municipal Beverage Association Newsletter
(June13, 2010 - June 19, 2010)
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As I See It...... 
 
Fireworks
 

Wow!!!!!!

 

Almost a third of our 2010 summer has zipped by us.  Well only 6 more months from June 21st and winter begins!!

 

OK back to warmer thoughts and business.

 

Time to look forward at the 4th of July weekend and get ready for a busy sales week. 

 

Try some themes. "Happy Birthday USA - 234 years old...try blowing out all those candles in one breath... or a Red White and Blue Sale to promote the holiday and business

 

Higher traffic volumes during the summer is a great time to have "Reduced Price" or "Closeout" displays/carts on some of your stores slower moving items. 

 

In regards to finding a space for "New" items, try some on the shelf "Super Buys". 

 

For example, let's say you are selling several cases of ABC product in a liter size over the course of the year, but the 1.75L is only selling 1-2 bottles a year.  

 

Your market for ABC item may only be a liter market; but your store has invested money and time for a 1.75L of ABC on your shelf, along with staff time dusting those bottles. 

 

Find a comfortable "Super Buy" price and open up space for that new product that your salesperson says "It's the hottest new item since sliced bread"

 

Have a busy and profitable summer season!

 

Michael Friesen

Hawley Liquors Manager

MMBA Director 

Ladies's Night Not All Right?
Woman in Bar 
By ABBY SIMONS and MARY LYNN SMITH,
Star Tribune

It's a bastion of bar culture: "Ladies' Night," staged to attract female customers by cutting their drink prices and cover charges.

It's also illegal gender discrimination, according to the Minnesota Department of Human Rights.

The department charged this week that by having ladies' nights, five Twin Cities establishments denied men the right to "full and equal enjoyment" of their businesses.

"Gender-based pricing violates the [state] Human Rights Act," Commissioner James Kirkpatrick said in a statement. But even though this marks at least the second time in 16 years that the department has cracked down on the practice, it apparently has continued because bar owners aren't sure it's illegal, and enforcement clearly has been 
spotty.

The establishments charged won't be named until the cases are resolved, the department said.

In 1994, Gators, a now-defunct Mall of America club, resolved a human rights case by paying less than $500 to Steve Horner of Apple Valley. He had complained of having to pay a cover charge on ladies' night, and the
department said the club discriminated against him.

At the time, the department's deputy commissioner, Dolores Fridge, said, "We will pursue any and all individual complaints of gender discrimination concerning ladies' nights."

Since then, many bar owners apparently have forgotten about the dust-up, don't know the law or have decided the popular events are
worth the relatively small risk.
 
'Kind of old school'

With free drinks in hand, University of Minnesota student Missy Austin gathered this week with her friends for a ladies' night at Sally's Saloon and Eatery. "I guess ladies' nights are kind of old school, especially in this day and age," she said, when told about the discrimination complaint.

But she and her friends are OK with that: "We're all in college and we don't have much money."

And University of Minnesota student Ross Reynolds doesn't begrudge the ladies free or reduced-price drinks, pointing out that some bars, including Sally's, offer guys drink deals on other nights. "For the most part, a lot of guys end up buying girls drinks. So ladies' nights saves us money," he said.

Even a former head of the Human Rights Department, Minneapolis employment and civil rights lawyer Steve Cooper, doesn't seem offended.

"If you use gender as the reason for a decision, then it is on its face discriminatory," he said. "But on a practical level, it's a little bit of 'Who cares?' ... It's not like they're depriving people of a job, education or
something else that's important."

New York attorney Roy Den Hollander has for years made his living filing gender discrimination complaints for men, including himself.

Who cares? He does.

"[Men] have to pay more for the services [clubs] offer just because an accident of nature made them one sex or another?" he said. "That's the basis of discrimination, and it shouldn't be allowed."

The Human Rights Department acknowledges that Minnesota bars might continue to flout the law.

"Whether establishments would continue to have ladies' night is nothing that we can control," said the department's communications director, Jeff Holman.

But he added that the department will keep on responding to complaints that individuals make when they feel a bar's promotion has discriminated against them.
 
(Editor's Note: After the first go-around, many changed the name of their promotion to "Skirts & Bras night.  If men wanted to wear these items, they could.)

 
Handling Customer Complaints 
 
Complaints
 
By Barowners.com
 
No matter how efficient or customer friendly your facility is, from time to time everyone has to deal with customer complaints.  What will set you apart from the competition is how well you deal with them.

 
Here are some tips for handling customer complaints in your facility:
 
Handle It Quickly
 
Although it's not a fun thing to do, never delay your response to a
complaint.  Take immediate action and resolve the situation.  When
you are slow to address complaints, customers just become more angry.
If you have trouble thinking on your feet, talk to the customer and
ask they give you a few minutes to come up with a satisfactory
solution.
 
Be Proactive
 
When problems happen, anticipate customer complaints and do something
to better the situation before customers request a refund or apology.
Be proactive and make amends to customers before they start making
demands, and they'll see that you value their business and you want
to make them happy.
 
Get Them Back
 
It's all fine and well to resolve customer complaints, but if you
lose those customers forever, it doesn't do you much good. Depending
on the nature of the complaint, offer a coupon, vip card or gift
certificate to the customer so that they will return to your facility in
the future.   
Future Dates to Remember!!
 
MMBA Regional Meetings
 
Fall 2010
 
MMBA Boot Camp
 
February 21-23, 2011
Breezy Point Resort
 
MMBA Annual Conference
 
May 22-24, 2011
Arrowwood Resort
Ask A Director
 
Gary Buysse
Rogers
763-428-0163
 
Bob Leslie
 Pelican Rapids
218-863-6670
 
Brian Hachey
Stacy
651-462-2727
 
Nancy Drumsta
Delano
763-972-0578
 
Lara Smetana
Pine City
320-629-2020
 
Michael Friesen
Hawley
218-483-4747
 
Virgene Shellenbarger
Hutchinson
 320-587-2762
 
Tom Agnes
Brooklyn Center
763-381-2349
 
Steve Grausam
Edina
952-903-5732
 
Toni Buchite
50 Lakes
218-763-2035
 
Michelle Olson
Sebeka
218-837-9745
E-Mail Me
 
Bridgitte Konrad
North Branch
651-674-8113
 
Paul Kaspszak
MMBA
763-572-0222
1-866-938-3925

 
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Elk River Ice Arena
Ice Skating
The City of Elk River is installing energy improvements to their ice arena.
 
The project will be paid for with a $87,065 grant, $39,417 will come from a ticket surcharge that's already been collected, $10,650 from energy rebates and $7,845 from profits generated by the city's liquor store operation.
Tip of the Week
You can sell on several things other than price.
 
This not only includes being easier, better and more convenient to do business with, but also advertising, promotion and professional selling expertise, as well as location.
 

 When you know you don't know, admit it and find someone who does