As I See It...... |
One of the services MMBA provides is helping cities hire new liquor facility managers. This week while looking at some resumes a councilmember asked me what I thought was the most important trait of an effective manager - "Was it a great, friendly personality?" I answered "No." It is true staff attitudes can make or break a facility. But a good attitude should be a basic trait of every service employee - manager or staff. After observing this industry for over 20 years I have found the best managers are those who fully understand their marketplace and are willing to learn, adapt, and change based on new trends and competitive environments. Almost universally, those who are willing to learn new concepts and try new things are the ones who succeed. Those who follow the "We've always done it that way" or "I've been in this business for a long time, I don't need to change" principles are the ones who fail. So, where do you fall? Are you constantly looking for ways to improve or are you stagnant? Are you blaming others for failures or looking within? If things are going well right now, are you resting on your laurels or preparing for the future? I make an effort to learn something new each day and with each shopping experience, no matter the industry. For example, today when I was shopping at Best Buy I noticed how difficult and frustrating it was to find the checkout lane in their newly reset store. Effective checkout is important to customer satisfaction and this negative experience emphasized the point so much that it will be an important topic to be discussed at future MMBA events like the upcoming annual conference.
I'm also getting my MBA in marketing - a process that is teaching me new concepts to benefit my job and our industry.
So, what did you learn yesterday that can help your business?
More importantly, will you take a "learning attitude" today and in the future?
Your answers will determine your effectiveness as a manager.
Paul Kaspszak
MMBA Executive Director |
Municipal Liquor Operations Making Changes & Showing Improvement |
By MATT ERICKSON brainerddispatch.com
Municipally owned liquor stores in Minnesota, authorized by the state to control the sale of alcohol and provide cities with a source of revenue, saw an 8.9 percent decrease in net profit in 2008, according to a state audit released last month.
And while many area municipal liquor stores are still showing profits, it's not at the levels they used to be. At the Spirits of Nisswa and The Pickle Factory and in Nisswa, profits in 2008 were $51,792, compared with between $140,000-$200,000 in profit in past years.
Laurie Hemish, Nisswa city clerk, said 2008 was one of the least profitable years. The Nisswa municipal liquor stores - on- and off-sale at The Pickle Factory and off-sale at the Spirits of Nisswa in 2007 had a profit of $187,748, in 2006 a profit of $126,427, in 2005 a profit of $172,941 and in 2004 a profit of $192,631.
In an effort to bring back revenue, the city replaced management at both liquor stores last year and has remodeled The Pickle Factory.
"To me, this year will be the true test of how well that has worked," Hemish said.
Minnesota cities were originally authorized to own and operate liquor establishments as a means of controlling the sale of alcohol. Also, profitable municipal liquor stores provide another source of revenue.
Without the profits from the municipally owned liquor stores, Nisswa Mayor Brian Lehman said the city's levy would need to be increased or services cut.
"The liquor stores are helping us," Lehman said.
Spirits of Nisswa general manager Ron Bialke thinks so, pointing to a 22 percent increase in sales from March of 2009 to March of 2010. With alcohol sales throughout the state declining in the poor economy, he's worked to bring back his regular customers through sales and promotions.
Bialke, who came to Nisswa from the private sector, said he uses the mentality that he runs the liquor store like he owns it, not the city.
"I want to make money for myself and with that attitude the city makes money," Bialke said.
At the Palisade municipal liquor store, sales since 2002 have averaged just over $380,000 a year, but profits have disappeared. In 2004, the Palisade municipal on- and off-sale liquor store had $14,773 in profits. That number fell to $6,658 in 2005 and by 2006 the store was showing a $18,818 loss followed by a $20,023 loss in 2007.
In 2008, the loss wasn't as severe in Palisade, population 152, as the previous two years - $4,905 - but because of the consecutive years of losses the city had to hold a public hearing about how to correct the problems.
Mayor Eric Howe said the city's liquor store still struggled in 2009 because of turnover in management, but said things appear to be looking up.
"We did really good for years and it's a definite asset to the city but we miss the way things (used to be). We were close to dying," Howe said. "Now we seem to be on the right track and hopefully we will turn the corner."
Along with staff turnover and declining revenues, Howe noted that building maintenance ate a large share of profits. Along with developing a new business plan, city leaders are considering expanding the off-sale portion of the liquor store if they can find the money.
While some municipal liquor stores have closed their doors because of the lack of profit, Howe said the plans are to keep the Palisade liquor store open for business.
"Over the years it's always been a good revenue source, just not lately," Howe said. Not only for the city's general fund, but specifically for the Palisade Fire Department, which sells pull-tabs and uses the revenue to purchase equipment.
Hackensack, population 308, also has been through lean years, with a $6,427 net loss in 2008. There were net losses of $38,517 in 2007, $5,798 in 2006 and $10,087 of 2005.
Though the 2009 numbers aren't in, Mayor Mel Rateike said he's positive the sales and net profits at the Hackensack liquor store have bounced back thanks to a change in the business plan and staffing.
"Things have really picked up quite a bit," Rateike said. "Those situations that declined business are gone and we're looking for a better year even this year. It's going really good now that the weather warmed up early."
When municipal liquor store revenues are down, Rateike said the city survives but when profits are up it allows the city to afford to do things it otherwise couldn't.
To increase profits, the city council had to rethink its business model for the Hackensack municipal liquor store and add amenities, such as a Nintendo Wii, that will draw people in, Rateike said
"The bar business will never be the same as it was 10 years ago, but with some intelligent planning and the right atmosphere we will keep people coming here," Rateike said.
Not all area cities are hurting. In Longville, with a population of 175, the municipal liquor store in 2008 turned a profit of $58,342, in 2007 a profit of $44,648, in 2006 a profit of $130,686, in 2005 a profit of $56,788 and in 2004 a profit of $105,159.
For 2009, preliminary figures show an increase in profits over 2008, Longville City Clerk Dayna Merten said.
"It's definitely been a good offset for our budget," Merten said. The steady numbers, she said, are due to the marketing efforts of the city and the Longville Chamber of Commerce in branding Longville as a tourism destination. |
Stopping Erosion of State Alcohol Laws |
The following letter was sent by 39 United States Attorney Generals including Minnesota's Lori Swanson to the Chairman of the Subcommittee on Courts and Competition Policy on the U.S. House Judiciary Committee...
We are writing to seek your help with the growing threat facing our states from unprecedented legal challenges that seek to eliminate our ability to regulate alcohol. As you know, the ratification of the 21st Amendment rejected a "one size fits all" system for the regulation of alcohol and set forth a framework that provided states with the right to decide the appropriate regulation of alcohol within their borders.
Legal challenges to state alcohol laws are mostly taking two forms, positive commerce clause challenges filed primarily under the Sherman anti-trust act, and dormant commerce clause cases. All too often the judges hearing these cases have misinterpreted federal law and the intention of Congress regarding the states' right to regulate.
Perhaps most disturbingly, a recent decision by a single trial judge has created a perilous atmosphere for states. This misguided judicial ruling forced the citizens of Washington State to pay COSTCO Corporation nearly $1,500,000 in legal fees, despite prevailing on seven of the nine counts that were challenged in the case. With states around the country experiencing massive budget shortfalls, we fear this precedent will have a chilling effect on states' ability and willingness to defend their alcohol laws.
Further, we hope you will read the enclosed copy of "The Dangers of Alcohol Deregulation: The United Kingdom Experience." This report calls attention to the U.K.'s alcohol-related problems associated with deregulation, including an acute public health crisis relating to cirrhosis of the liver, massive underage consumption and an alarming increase in alcohol abuse by females. The report highlights a contrast with the United States and our time-tested system of state-based alcohol regulation.
We applaud you for calling a Congressional Hearing on this matter and hope that you will strongly support legislation that will bring to a stop the erosion of state alcohol laws by re-enforcing the states' ability to regulate alcohol as it sees fit.
We respectfully request that this letter be introduced into the record of the March 18, 2010 House Judiciary Committee hearing on "Legal Issues Concerning State Alcohol Regulation." |
Things to Look For When Shopping the Competition |
By Robert Plotkin
ALL ESTABLISHMENTS OPERATE with market advantages and disadvantages. The key is to accentuate your strengths and diminish the impact of the perceived weaknesses. To that end, there is a number of operational features to take note of when shopping the competition.
· PRODUCT - What products do they carry that you don't? What quality grade of liquor do they carry in the well? Do they stock an extensive line of super-premium spirits, such as cognacs, single malt Scotches, single barrel bourbons, or 100% agave tequilas? What beers do they offer on draft? How many labels of beer do they carry? Do they have a good selection of micro-brews in the bottle? What is their house wine? Do they offer varietal wines by-the-glass?
· PRICING - How do your competitors prices compare to yours? What do they charge for a well highball, such as a gin and tonic or Scotch and soda? What are their call and premium prices? Do they market a wide array of house specialty drinks and what price range? Is the place known for any particular signature drink? What products are on special during happy hour and what do they charge? What are their regular import bottle and draft prices? How much is a glass of house wine?
· MARKETING - What type of happy hour promotions do they run? Do they use bar menus to promote their house specialty drinks and bar appetizers? Do they have a wine by the glass program? Does the staff up-sell or use suggestive selling techniques? Do they serve food at the bar?
· PORTIONING AND GLASSWARE - What size drinks do they serve? What's their shot size? How do they portion liquor - shot glasses, free pour, control spouts or electronic liquor dispensers? Do they offer more than one serving size of draft beer? What size is their wine serving?
· STAFF - How does their staff compare with yours? Do they seem better trained or more proficient? Do they seemingly have better attitudes when they're working? Do they conduct themselves more professionally?
· AMBIANCE - What type of background music do they play? What kind of atmosphere does it help to create? What mood does the lighting set?
· ENTERTAINMENT - What promotions do your competitors run and how do they advertise them? Do the place feature dancing? What other types of entertainment are offered - pool tables, coin-op machines, karaoke? |
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Future Dates to Remember!! |
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May 15-18, 2010 Arrowwood
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Ask A Director |
Gary Buysse
Rogers
763-428-0163
Bob Leslie
Pelican Rapids
218-863-6670
Brian Hachey
Stacy
651-462-2727
Nancy Drumsta
Delano
763-972-0578
Lara Smetana
Pine City
320-629-2020
Joyce Zachmann
Spring Lake Park
763-780-8247
Virgene Shellenbarger
Hutchinson
320-587-2762
Tom Agnes
Brooklyn Center
763-381-2349
Toni Buchite
50 Lakes
218-763-2035
Bridgitte Konrad
North Branch
651-674-8113
Paul Kaspszak
MMBA
763-572-0222
1-866-938-3925
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2010 MMBA Conference |  |
No Vending Machine Selling!!!!!
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Bemidji Parks Funding Restored with Liquor Store Profits |  |
By Bethany Wesley, Bemidji Pioneer
The Bemidji City Council restored $18,000 to the parks budget during a recent work session.
The council voted unanimously to allocate $18,000 toward parks for this year with the funds coming from liquor store profits.
"I strongly believe we need to fund our parks and keep them maintained so they don't go downhill," said Councilor Kevin Waldhausen.
Liquor store proceeds, ranging from about $180,000 to $200,000 a year, had been used in the past to supplement road improvements. But about 18 months ago, the council opted to instead sell bonds to subside road work.
Using liquor store proceeds to better community amenities such as parks should be publicized to the community, said Councilor Ron Johnson. "That could make an impact in a marketing campaign," he said. |
Analysts See Start of Restaurant Recovery |  |
April 9, 2010
By Nation's Restaurant News
After more than two years of slow sales and anemic guest traffic for restaurant operators, Wall Street analysts say a recovery in consumer spending may finally be here. "We officially declare that 'the restaurant consumer recovery' began in March 2010," said Cowen & Co. analyst Paul Westra in an analyst note this week. Westra said same-store sales appear to be rising at restaurant chains, a phenomenon he witnessed in 2003 as the industry came out of a recession. Following a gain in same-store sales in May 2003, restaurant stocks jumped 45 percent over the next year. In particular, Westra said "polished casual-dining" chains like Darden Restaurants Inc., which owns the Olive Garden and Red Lobster, are likely to benefit from baby boomers' preference for dining in "high-end" environments. He said chains that can capitalize on those preferences could take diners away from "mass-casual" competitors as the economy improves. RBC Capital Markets analyst Larry Miller agreed that a recovery may be imminent, if not already in progress. In a note to investors earlier this week, he said consumer confidence rose for the second straight month in the RBC Consumer Outlook Index. He also noted that the company's monthly survey of restaurant spending in April showed that 16 percent of consumers plan to spend more at restaurants over the next 90 days, versus 14 percent in March. The percentage of respondents who plan to spend less in the same time frame has also shrunk. Ruby Tuesday Inc. reported its best quarterly sales in three years, with same-store sales at company stores dipping just 0.7 percent for the quarter ending March 2.
The sales improvement coincides with an effort by the company to attract more higher-end customers. Ruby Tuesday has been rebranding itself with a new menu that focuses on entrees that will bring its average check from $12 to a range of $12.50 to $14.50, Beall said Wednesday. That effort first began in 2007.
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A leader is the one who climbs the tallest tree, surveys the entire situation and yells, "Wrong Jungle!!"
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