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Connecting with "Back Line" Employees
Back Line Employees are Just as Important in Servicing Customers as Front Line Employees
We traditionally define customers as those people who pay money to your company for a product or a service. These customers could also be referred to as patients, members, students, patrons, etc., depending on your organization.
Traditional thought continues with the belief that only our front line employees can impact customer experience. If this is true, then that leaves about 50% of your employees, the "back line" employees, without any customer responsibility at all...or, does it?
This mindset that back line employees do not serve customers is simply misguided.
CLICK HERE to learn more about how back line employees are just as important in serving customers as front line employees >> |
