Who Says It Can't Be Done in the Public Sector? AN EXAMPLE OF PUBLIC SECTOR INNOVATION
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 Fast Company magazine recently featured a creative example of public sector innovation in the face of budgetary constraints.
We can all learn from this example. The article profiled Marcel Melanson, Battalion Chief of the Compton, CA Fire Department. Melanson, at the age of 32, is one of the country's newest public leaders blazing a trail with a mantra of, "Who says?"
Melanson helped create a Fire Department Facebook page and a Twitter account (@cptkid) to improve communications with the community, which includes almost as many known gangs (75) as it does Fire Department employees (100). He is working to equip Firefighters with tracking devices to enhance safety at fire scenes. He has also brought in major corporate partners including Motorola and Cisco, the latter of which is building a wireless mesh network linked to a citywide camera system. The system will enhance the Fire Department's response in a disaster situation. At a time when municipal budgets are being slashed, Melanson is being hailed as a maverick, implementing new systems, technologies, and partnerships. He takes a business approach to each idea, looking for the most cost-effective approach to provide the highest level of public safety.
Melanson is a "Who Says?" leader. He represents the kind of thinking that will bring public agencies through this challenging time. He is questioning the way it's always been and he's not afraid to ask the tough questions.
Every agency needs a Melanson or two (or more). The leaders who define the future of public service are the ones who are not afraid to ask the hard questions, challenge the status quo, and seek creative solutions that have never been considered.
To be a "Who Says" leader, try asking these questions around your workplace:
· What have we always believed couldn't be done because we are a public agency?
· What new technology could we use to better serve our community?
· What steps can we take to provide more efficient, cost effective public services?
· What do we do now that just doesn't make sense given our current resources?
Leaders who ask these tough questions are the ones who will redefine what it means to serve the public. Do you have the guts to be a Melanson?
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Upcoming Webinars PERFORMANCE CONVERSATIONS WEBINAR SERIES
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The Painless Performance Conversations Webinar Series begins on February 14 and we'd love for you to join us!
This series of practical, tool-driven webinars is specially designed for public sector supervisors and managers. You'll learn how to master performance conversations and maximize their potential to resolve issues, build a team environment, and increase employee effectiveness. Each session builds on the last to reinforce what you've learned.
This is a cost-effective training opportunity that allows you to gather your colleagues in a conference room and share the cost of one registration. In fact, we encourage you to share the information and follow each webinar with a team discussion about how the ideas apply in your organization. Individual sessions are also available for purchase.
Register Now!
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January Contest Winner CONGRATULATIONS TO BONNIE STONE
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In January we ran a contest to find the best idea for recognizing employees without using money. Our winner provided a simple, but elegant example of just how easy this can be. Congratulations to Bonnie Stone of Central Arizona Project for submitting the winning response. Bonnie will receive a copy of Painless Performance Evaluations: A Practical Approach to Managing Day-to-Day Employee Performance. Here is Bonnie's submission:
"There's something about sitting down and writing something to another in your own hand that is personal. It tells the recipient that they are worth that extra moment when you jot down how appreciative you are of them or something they may have recently accomplished.
Please remember a card, napkin or scrap paper work all the same - it's not the paper but the sentiment that brings meaning. We encourage all employees to take the time and give the gift of your thoughts and words to someone else, for it's a powerful legacy you will leave.
Employees have shared with me notes of thanks they have kept for 15 to 20 years. They are treasured artifacts to them. I still find it amazing the pride the recipient feels for receiving something so simple that has no monetary value."
Congratulations Bonnie and thank you for the powerful reminder!
Watch our Facebook page for our February contest and enter to win!
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Final Footnotes NEWS & EVENTS FROM MANAGEMENT EDUCATION GROUP, INC
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Thanks for Reading! Know someone who'd enjoy receiving receiving our Monthly E-Tips? Please to a friend. Have an idea for a future edition? I'd love to hear your suggestions.
For those of you who are new to us, Management Education Group, Inc. provides expert consultation in public sector performance management system design, implementation, and training. Want to learn more? Visit our website: www.ManagementEducationGroup.com. Sincerely,
Marnie Green, IPMA-CP Principal Consultant
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