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Greetings!
 There are things we know we "should" do. But we don't. Exercise daily, take a multi-vitamin, call your mother, go to the dentist, visit the in-laws...we each have a list of "have to" activities that we'd rather avoid. Still, we know that when we avoid them, there are consequences. This month's e-tip highlights the activity that many managers avoid, often with dire results. Let me know what you think. | |
Four Signs You May be Abdicating Your Responsibilities
Jane leads a team of professionals who routinely deliver high quality, innovative products. The environment is fast-paced and creative. When Tom joined the organization, his teammates immediately showed him support. After all, Tom's a "nice guy." Now, after 18 months, Jane realizes that Tom is really not so great. He misses important deadlines and requires prodding and encouragement at each step of the way. Tom is reactive and is not as innovative and creative as Jane expects. She needs a strong contributor and Tom is not.
Jane knows she should talk with Tom about his performance but she can't stop thinking:
"What if my expectations are just too high?" "What if I address Tom's lack of innovation and it de-motivates him more?" "Maybe if I give him another month or two he'll step it up." "Maybe if I assign Tom to work with Joachim, some of Joachim's creativity will rub off on Tom."
Jane is an abdicator.
Abdicating means you "give up" or "abandon." As a manager, you may be abdicating your essential duties and not even know it. Along with the role of leading a work group comes the job of addressing employee performance issues. When you avoid this essential role, you may be perceived as an abdicator. Here are four signs that you may be abdicating your responsibilities as a manager:
1. You put off an uncomfortable conversation Have you ever avoided a tough conversation in hopes that the problem might "go away?" Problems rarely resolve themselves. Your job as a manager is to ask questions and seek the truth rather than ignoring critical issues.
2. You hope that someone else will deal with it If you expect others (your boss, your peers, your employees) to do the difficult work of challenging the process or driving for change, you will not likely make much progress. As a manager you are the group's compass. Embrace that role and make things happen. The employees are expecting that of you.
3. You put your needs or the employee's needs before the organization's needs When you face a tough decision or a difficult exchange, do you spend more time thinking about why you shouldn't move forward? Do you talk yourself out of doing what you know you should be doing because you are afraid you might cause harm or hurt someone? While these are noble thoughts, we often get in our own way. We rationalize why we shouldn't do something (like talk with an employee about their poor performance) instead of doing what is best for the work group or the organization.
4. You don't embrace your role as a performance manager Managers abdicate their responsibilities when they don't see themselves as performance managers. When you take on the role of manager, you take on the responsibility of helping each of your employees perform to their highest potential. By setting clear expectations, providing frequent feedback, and maintaining complete documentation you show others that you take this important role seriously.
Jane must address Tom's performance. If she doesn't, the team, the organization, and even Tom will suffer in the long run. Still, it's easy to procrastinate.
You may not be aware that your inaction is causing a very strong reaction from those you lead. Instead of abdicating your role as chief performance manager, why not embrace it? What are you abdicating? What are you avoiding?
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We had an overwhelming response to our February e-tip article, "Doing All the Talking." It seems that many of you shared my experience of being "trapped" by a talker. If you missed the article you can find it here. Many of your responses were worth sharing, for their entertainment value, as well as for their educational message. Here are a few of my favorite reader replies:
From Bonnie Stone, Central Arizona Project "I did enjoy your story. What a fine example of a captive audience. What came to mind was too bad we don't teach our college students how to reframe a conversation to turn it into a participatory discourse versus a lecture. Perhaps they are so used to lecture they believe that lecture is actually a conversation. On the other hand, I would have been a little more direct and probably in an alarming fashion had the lecturer been my row mate. I would have exclaimed, "Look, there's a gremlin on the wing!" I have a suspicion that would have stalled the one-way conversation."
From Gordon Beecher, City of Richland, WA "Did Kathy Miller ask you to send this to me? (Just kidding, but I am aware of my propensity to babble on occasionally......hopefully just occasionally?) Anyhow, I liked the reminder about this ever present problem, not only in one-on-one's, but also in small group settings, meetings, etc. One of my graduate courses at the University of Oklahoma had to do with effective communications, featuring active listening. This might also be a good reminder for our (leaders) when they conduct performance conversations.....listen to the employee's version of their performance results/progress, especially prior to making the final ratings. I've always said, "It's the discussion about performance that is critical, not filling out the forms." Thanks for the message."
From Kelly Finnegan, Graduate Management Admission Council® "I just wanted to say that I thoroughly enjoyed your leading article "Doing All the Talking" !! It made me laugh out loud, as I know a few people who fall into this category. And, even though I am often characterized as someone who "asks A LOT of questions", I try to be cognizant and vigilant about "listening" (and I mean REALLY LISTENING) more than "talking". It's a fine line to walk, but it's also a great skill to ask questions in such a way that they elicit real answers and don't put others on the defensive. Thanks for sharing."
The February article, "Doing All the Talking" resulted in questions about how to manage a talker. Our April E-tips will take on that challenge. Stay tuned!
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Upcoming Events
SCPMA HR April 22nd, 2010 Alhambra, CA
Tough HR Questions that have No Easy Answers
Declining budgets, layoffs, and massive restructuring has placed unprecedented demands on public sector HR professionals. Join Marnie and the Southern California Public Management Association for Human Resources for this engaging and challenging look at the tough issues human resource professionals are facing today. Practical tips and tools for surviving the downturn will be offered.
For more information

Western Region IPMA-HR Annual Conference April 28 - 30, 2010 Sheraton San Diego Hotel & Marina San Diego, CA
Batten Down the Hatches: Painless Performance Conversations
Performance conversations can be emotion-laded, filled with judgment, and are often avoided. Unfortunately, the consequences of avoidance can be severe for both the employer and the employee. Performance conversations can also be a productive and positive experience for both leaders and employees. This interactive session will offer new tools and concepts that can be used when coaching and/or training supervisors and managers to conduct performance conversations.
The session will be held on Wednesday, April 28th at 3:10 p.m. Join us!
For more information
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Recommended Reading
My friend and colleague, esteemed author Richard Deems has just released his latest book and it comes at the most opportune time for many. Make Job Loss Work for You: Get Over It and Get Your Career Back on Track offers a proven solution for getting past your emotions and finding a new job that is better than the last one. The book gives you skills to:
· Tackle your emotional reactions · Focus your career direction · Write resumes and cover letters that get results · Interview with confidence · Negotiate the offer and get a great start on a new job
Whether you are seeking new opportunities or know someone who is, this is the tool that will help you move beyond the loss and find the next big challenge. My favorite line in the book is, "...adopt the 'no sniveling' attitude...and get ready for the adventure of turning job hunting into JobGetting!"
For more information, check out www.makejoblossworkforyou.com. |
Updated Performance Management System Vendor List Now Available!
If you would still like a copy of our list of employee performance management vendors, click here or send us an email and we'll share our list of providers with you. This year's list includes 25 software providers, along with contact information and some technical aspects of their products. While we don't endorse or represent any of the products included on this list, we share this data as a service to our clients. Additional performance management software and vendors may exist in the marketplace. |
The Management Education Group, Inc. is fueled by your insights and ideas. When you share your suggestions, questions, and dilemmas, it helps us know how to better serve you. Please send me an email or follow me on Twitter @Marnie_Green to join the conversation. As always, I'd love to hear from you!
Sincerely,
Marnie Green
Management Education Group, Inc.
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