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 AUGUST 2011 NEWSLETTER

ISSUE# 19

"I wanted you to know that The Phia Group's results have been rewarding for us, as well as the clients we serve. It is refreshing to see the energy and sincere care that your organization puts forth on every case. Since utilizing The Phia Group, we have recovered more money for our clients and uncovered more cases with subrogation potential than with any other vendor that we have previously used. The numbers do not lie. Your firm recovers more than the competition, leading to increased cost savings for our clients and higher customer satisfaction for us."

Dave Reynolds

President & CEO

Capitol Administrators

Dear Reader,

 

 

Last week I got to spend three days in Washington, D.C. with my friends and family for a short road trip. I finally got to do what I have never done previously in all of my business trips to D.C. over the past 10 years - actually see the city and its great sights.  From visiting every Smithsonian museum to hanging out at the Lincoln memorial at midnight, it showed me what a wonderful country we all live in and how lucky we all are to be Americans. 

 

My sister and her boyfriend, Dario, who live in beautiful Barcelona Spain, joined us on the trip.  While visiting the Vietnam memorial Dario said to me how much he loved the patriotism that Americans have for this country.  He said that although we are all different, we all come together as one whenever the need arises.  He said that it is a unique and special part of America that he never sees back home.  It truly made me think about the issues we face as a nation today and how we are currently not acting as one when facing the issues - whether it be healthcare or the economy.  Maybe it's time for all of us to realize, as Dario said, that this is a time of need and we all should attempt to find common ground. 

 

I hope that the Phia Working Committees can be a small part of this attempt to bring all of us in this industry together.  Well, I'm back at work ready to deal with the issues that we all face every day in order to make a difference in the world.  Enjoy this month's article and as Dario reminds us all - let's be proud of who we are and the patriotism we all share.

 

  

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Adam V. Russo, Esq.

CEO

Passion for Subro Blog - What's New?passion3

 

To get all the lastest industry news, don't forget to visit www.passionforsubro.com.  Check out the link below to see a recently posted article.

 

"26 Benefits Captives as Option to Fund Employee Benefit Plans"

Letter From the Editor

 

I hope that all of you are enjoying your summer this year. We have been busy despite the warm weather, preparing for the upcoming fall season. Soon I will be heading out on the road again to start the fall conference circuit.  This fall we are proud to have both Ron Peck, our Senior Vice President and Adam Russo, our CEO, speaking at SIIA in October. 

 

The fall in Massachusetts can bring beautiful weather, legendary foliage and most importantly The Phia Group's webinars!  Since you are a faithful Phia Group Newsletter reader, I feel it is very important that you join in on this webinar to kick off the new season.  The webinar is entitled, "Best Practices...In Practice".  We will discuss the year in review and discuss many examples of how our clients have implemented those "best practices" that we have been preaching with such conviction. 

  

Please join us, September 20th at 1 - 2:30pm when we will have a special webinar dedicated to all of you.

 

To register please click here. We look forward to your participation!

 

Don't forget to "like" us on facebook! 

 

Andrew Milesky

Director of Client Services

Government Study Shows Self-Funded Health Plans Are Less Expensive


Employee Benefit Management Services, Inc. (EBMS) 2011 Health & Business Symposium, 7/28/2011, www.EBMS.com

 

"Health care reform is making self-funding an increasingly attractive way to insure employee health," says Adam V. Russo, Esq., Co-Founder & CEO, The Phia Group, LLC, "...and the government sponsored the study that proves it!"

Russo proclaimed the good news for self-funding at the annual Employee Benefit Management Services, Inc. (EBMS) 2011 Health & Business Symposium hosted by F. H. (Rick) Larson, Co-CEO and Nicki Larson, Co-CEO, in Billings Montana on July 28th.  The Symposium brought together national thought leaders for an audience of more than 300 individuals from the self-funded community.

 

Sponsored by the U.S. Department of Labor, The RAND study uses literature review, data analyses, and qualitative methods to identify factors that will influence employers' decisions to self-insure. The RAND COMPARE micro-simulation model is then adapted to estimate how the ACA will influence self-insurance decisions and to predict the share of firms that will self-insure.

 

"Reform has been imposing costs on insurers that will be passed on to employers," continued Russo, "However, employers that self-fund can escape prescriptive reform mandates and gain flexibility in plan design, thereby avoiding some new costs."

 

Study findings

  • Workers at large employers (200 or more workers), workers in self-insured plans paid statistically significantly lower annual premiums.
  • During the latter part of the decade there were larger premium increases for fully-insured plans,
    • 35% from 2005 to 2010, versus
    • 26% for self-insured plans over the same period
  • From 2009 to 2010, average fully-insured premiums increased by $808 while average self-insured premiums increased by $248.80.
  • Workers paid a larger share of their family coverage premiums when their plans were fully-insured,
    • 36% versus
    • 26% for self-insured plans.

"The Study reported very favorable findings for the self-funded community.  In fact, it I were a TPA, I would make of the copy of the study and send it to every prospect I can find," said Russo.  "At large employers, fully-insured plans had higher premiums, faster premium growth, and workers paid a larger share of premiums compared to self-insured plans."

 

Self-Funding Just as Generous as Fully-Insured Plans

  • The study finds no statistically significant differences in plan generosity between self-insured and fully-insured plans.
  • Claim denial rates are similar in the two types of products
  • There was no perception of a greater conflict of interest in claims adjudication among self-insured than among fully-insured plans

"Interestingly, the study fails to address the fact that a fully-funded insurance carrier not only makes claim payment determinations, but also funds those claims with its own money," adds Russo.  "The study fails to address the fact that the health and wellbeing of the employees has no value to a fully funded insurance carrier.

 

About Employee Benefit Management Services, Inc. (EBMS)

 

EBMS is a Third Party Administrator (TPA), specializing in the management and administration of self-funded, corporate employee benefit plans.  EBMS was founded in 1980 when a local employer needed a claims administrator to accurately adjudicate claims and provide superior service to its covered employees and their dependents. Today, EBMS continues to assist this client and hundreds more in controlling benefit plan costs.  Over the past twenty-five years, EBMS has created a system that provides cost effective plan management through integrated management programs. EBMS integrates each discipline-design, enrollment, claims administration, provider relations, regulatory compliance, consultation, and quality of care - to produce the most cost-efficient benefit administrative services in the marketplace today.  Visit www.EBMS.com

 
 

 

Client Spotlight - HCH Administration

HCH Administration was The Phia Group's second client. This month we would like to focus on HCH to show our appreciation of their belief in us before we had a name in this industry.

 

Overview 

 

HCH Administration was established in 1982 to serve the self-funded health benefit employer. By 1986, Utilization Review services were developed and Section 125 benefit administration products were added. The growth through traditional self-funded plans and managed care benefit administration enabled HCH Administration to become a contract payor for fully insured benefit plans.

 

Business Purpose

 

HCH Administration, Inc. is a full service Third Party Administrator, designed to support cost containment programs and data capture/reporting needs of your health care plan. HCH, working with integrated information and operating systems, provides highly specialized plan administration, claims processing and claims expense management. The wide range of expertise among their service branches allows partnering employer clients the ability to develop benefit plans that evolve with the ever-changing demands of providing health care coverage.

 

About Health Alliance

 

Health Alliance Medical Plans is headquartered in Urbana, Illinois, and acquired HCH in 2008. Health Alliance is a leading provider-sponsored health insurer in the Midwest, administering health plans for more than 335,000 members in Illinois and Iowa. Health Alliance is named one of "America's Best Health Plans" in the most recent U.S. News and World Report and National Committee for Quality Assurance (NCQA) rankings of commercial and Medicare health plans. Additionally, in recognition of its exceptional commitment to quality, Health Alliance has maintained the highest accreditation possible from NCQA for its HMO, POS and Medicare HMO plans since 1997.

 

To learn more about HCH, please visit http://www.hchadministration.com

 

Department of the Month - Case Handlers

 

Our Claim Recovery Specialists are constantly being educated on a litany of topics via our Phia University ProgramTM.  All Claim Recovery Specialists and attorneys at The Phia Group must master the subrogation laws of every state and Federal Circuit.  By having a thorough understanding of recovery laws and uncovering more cases with subrogation and reimbursement potential, we are able to maximize client savings.  This leads to savings that consistently and historically exceed the industry average by wide margins.

 

The Phia Group only hires individuals who have the ability to handle multiple tasks in a fast-paced environment, have effective oral, written and negotiation skills, strong computer skills and the desire to work in a legal environment.  Many of our employees are multilingual, allowing for us to speak with subscribers who have limited English skills.  Our hiring procedures are extremely rigid as each paralegal or case handler must have a college degree and extensive writing skills. 

 

The Phia Group has a detailed and continuous training program that every employee, whether full or part-time must complete.  Every position has a detailed layout of job functions that must be fully understood.  Each employee has an oral and written examination for each function handled.  We conduct weekly staff meetings to review and openly discuss all case issues and strategies, and each new employee has a mentor/coach that trains the employee until they can handle all case issues on their own and have passed all internal training examinations.

 

Our Claim Recovery Specialists have quarterly exams that they must pass depending on their level.  There is no set number of course hours as our Claim Recovery Specialists are constantly being educated on a daily basis.

 

In addition, each Claim Recovery Specialist is required to complete an internal examination based on the Certified Subrogation Recovery Professional (CSRP) exam created by the National Association of Subrogation Professionals (NASP) organization.  This examination covers all types of subrogation topics such as products liability, workers' compensation, healthcare subrogation and dispute resolution.  Upon completion of the internal Phia exam, our staff takes the actual certified CSRP exam offered each year by NASP. 

 

Currently The Phia Group has ten employees with the CSRP designation.

 

 

Phia Group Consulting Case of the Month

 

Far too often, plan participants are uneducated as to how self funded and fully insured plans differ. They fail to understand the primary reason that premiums in the self insured industry rise at an astonishingly lower rate than that of fully insured plans is because the plans can customize coverage and control costs better than the fully insured plans that are often bogged down by state mandated coverage and restrictions.  They don't realize that taking action that can affect the plan doesn't adversely effect a "fat cat" CEO's pay check; rather, it affects his fellow coworkers in the form of higher rate increases.

 

Recently, Phia Group Consulting was faced with a Plan who wanted to deny claims because the plan participant defrauded the plan in an effort to avoid reimbursing it out of his settlement against a responsible third party for injuries he incurred in a motor vehicle accident.  The Plan member, who had been a long time employee, returned the signed subrogation form and advised he was not represented by counsel AFTER receiving a settlement in his case; likely at the advice of his attorney.  Naturally, the Plan wanted either to deny the benefits because the member did not timely return the form nor provide true information, thereby engaging in fraud;  or pay the claims only after receiving some agreement from the plan participant that he would reimburse the Plan.  Unfortunately, this situation happens all too often.

 

After several months of discussion, the Participant's counselthreatened to file a lawsuit against the Plan.  Luckily, the Plan had recently used PGC to update their language and provided a substantial basis for denial including exclusions where third party funds were available, deadlines by which the form had to be submitted, and even provisions allowing it to outright cancel coverage based on the member's attempts to defraud the Plan.  After pointing out all of these issues to the attorney, and debunking many of his arguments based on state law using ERISA's preemption benefit in conjunction with the Plan's great language, all parties were able to come to an agreement to avoid a lawsuit and ensure a reimbursement to the Plan.

 

 

Legal Issue of the Month

 

From time to time,  the Legal Department will handle "traditional" subrogation cases due to complicated fact situations, or simply because there is an extremely high amount of claims paid.  In this month's "legal issue", The Phia Group represented an MGU for a case in which the patient was a passenger in a motor vehicle accident.  The patient was severely injured in the accident, and the amount of related claims paid totaled well over $400,000.  Liability had been disputed between the driver of the car that the patient was in, and the other vehicle, which was a tractor trailer.  The TPA was represented by a different subrogation vendor, who actually closed their file when they first found out liability was initially denied by both parties.  While this other  vendor may have had written notice from both liability carries that liability was denied, they never followed up with the member to determine if he was planning on pursuing his case with an attorney.

 

Due the high dollar amount, Phia kept the file open to ensure that the patient did not decide to appeal the liability carriers' denial.  Ultimately, the patient did retain an attorney to pursue both the driver of the vehicle he was in, and the tractor trailer.  The patient's attorney was able to negotiate a generous settlement from the tractor trailer's liability carrier, and a modest settlement from the other liability carrier.  The Phia Group is now in the process of negotiating a settlement with the patient's attorney.  This case serves as an example to always "go the extra mile" when there is a possibility that a plan member may appeal a responsibility party's decision, especially when there is a lot of money at stake!

 

Case of the Month

 

We originally received this file with information that stated the member had been injured when he fell through a glass table while at a friend's house.  After investigating the file a bit further, we found out that the injury was actually sustained when he punched his hand through a glass window. 

 

We were able to narrow down where the incident took place and obtained a copy of the police report.  It was discovered that he was injured after breaking down the door of someone's home, threatening the individual, and then while in a fit of rage, punching his arm through the window as he left.  Because he cut through an artery, charges billed were in excess of $200,000. 

 

After reviewing the Plan Document, we were able to determine that both the self inflicted and illegal acts exclusion applied to the matter.  The Plan was able to deny over $150,000 in claims and we are currently recovering $38,000 in claims from providers that were paid before accident details were received.

 

 

 

 
Spotlight EE of the Month - Mattie Sesin

Mattie

Mattie Sesin

Mattie has been an employee of the Phia Group since 2010.  She was hired to be a part of our Case Handler Department as a Claims Recovery Specialist I.  Since being hired, Mattie has swiftly moved up within the department and is now handling complex cases, dealing directly with attorneys in obtaining reimbursement for our clients. Most recently, Mattie was awarded our "Employee of the Quarter" honor for her hard work and for excelling at her position.  

 

Mattie received a bachelor's degree from Roger Williams University in Communications in 2004 and received her paralegal certificate from Bridgewater State College in 2009.

 

Mattie lives locally and enjoys spending time hiking and traveling with her husband and two dogs Fred and Bella. 

 

 

 

 

 

 

 

In This Issue
Letter From the Editor
Goverment Study Shows...
Client Spotlight
Department of the Month
Consulting Case of the Month
Legal Issue of the Month
Case of the Month
Spotlight Employee

 

 

Upcoming Webinars
 webinar

"Best Practices...in Practice"

Join us September 20, 2011

1 - 2:30PM EST

 

Over the past two years The Phia Group has been promoting a number of so-called "best practices" to the self funded industry.  These practices address various issues that arise in the administration of health benefit plans, ranging from innovative plan document language, closing gaps in coverage between stop loss and plan coverage, revising PPO arrangements, combating balance billing, and more.  Join us as we consider actual case studies, reviewing scenarios where these best practices have been implemented and comparing them to similar situations where these best practices were ignored.


To register click here.
To view all our past webinars click here.

Next Topic...

"Selecting Benefit Plan Services, and Service Providers"

 

 

 

 

   

Presentations
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If you would like the opportunity to view any of our past presentations, please click here.

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Where in the World is Phia?

Ron 

Do you have a picture of yourself, or someone else representing The Phia Group in a fun or exotic place? If so, submit your photo to

info@phiagroup.com, and you may be selected as our quarterly prize winner!

Where in the World is Phia??

 

 

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The Phia Group, LLC                                           www.phiagroup.com                                Phone 781-535-5600  Fax 781-844-1154