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JMBOK.com Update 

June 8, 2011 

 

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In This Issue
Overworking the Customer: My DirecTV Experience
3 Ways to Get Buy-In From Your Customer
Two Simple Fitness Mistakes You Must Avoid
Rio de Janeiro is Hopping!
PMP Weekly 5
ITIL Weekly 5
Social Media Update
Help Author PM Book!
Join Our Mailing List

Greetings!!   


4 Ways to Look Stupid in Front of Your Boss 

Flores-Business-A
Dr. Jimmie Flores

 

It's funny how many of us think that our bosses are naive. We make up excuses, exaggerate stories, and even lie to make us look better in front of our bosses. The fact is that most bosses are like human lie detectors, quickly determining when you are less-than-truthful.

#1 Blame Technology for Failing to Meet Requirements

Invariably, employees will blame their computer for not submitting project work on time. We've all heard the "hard drive crash" story, especially the one that happens the night before the project is due. Since the assignment has been sitting on your desk for months, that excuse lacks merit.

#2 Blame a Team Member for Your Incompetence

"Bob, I have all my work ready, but Julie didn't send me her part of the report, and that held everything up! I'm pissed!"

Not good enough!

Your boss could care less about Julie's part of the work. It is your responsibility to get the information needed to complete the work. Blaming team members fails to make you accountable or accepting ownership for the work. If you want to be mediocre, keep using this one.

#3 Blaming Lack of Knowledge for Low Productivity

My guess is that you will have lack of knowledge for the rest of your life. You will never know everything necessary to do perfect work. I remember one college recruiter lamenting about her poor performance for a particular month. She was meeting with students, but many of them were opting to either delay college attendance,
or go to a different college. Her excuse: "If I could only speak Spanish, my numbers would go way up!"

Nope! Not good enough!

Mind you this college is here in the United States. To my knowledge, classes are taught in English. Her manager nodded when hearing this excuse. Within a few months, she was no longer in that position.

#4 Show up Late or Miss an Important Meeting

Your boss probably does not care if you arrive late to work from time to time. However, you likely have at least one or two meetings per month where your presence is required. You might be giving a presentation to top management, or perhaps you are the SME who needs to field tough questions.

You might have good excuses, including the common cold or a family event. Here's my advice: find a way to re-organize your schedule. The work meeting should last no more than an hour or two. Once the meeting is over, you can leave and take care of the personal matters. Your boss will respect that you delivered on the job requirements despite the personal issues. That makes you different. It makes you a professional. 

Takeaway

Instead of making excuses about poor performance, find a way to impress your boss. Remember that you are not an astronaut navigating a spaceship into outer space, or a neurosurgeon performing a delicate operation. You have wiggle room to make mistakes, but not excuses

Overworking the Customer: My DirecTV Experience

For more than a decade, I have been a customer of DIRECTV. For the most part, I am pleased with the service, and I plan to be a customer for years to come. However, I had an experience here recently that I would like to share as a learning lesson.

 

In this article, Overworking the Customer: My DirecTV Experience, Dr. Flores discusses how to take ownership of s service request without burdening the customer. While the approach is simple, surprisingly very few companies practice it. 

3 Ways to Get Buy-In From Your Customer

The goal for any project manager is to deliver the project on schedule, within budget, and to the customer's satisfaction. To have a successful project, you must work with the customer throughout the life of the project. Avoid hoping and praying the customer will accept the final deliverable.

 

Dr. Flores discusses 3 Ways to Get Buy-In From Your Customer. The key is to keep your customer engaged throughout the process. As the customer becomes a meaningful participant, your chances of success improve.  

 

Two Simple Fitness Mistakes You Must Avoid

 

Here are a couple of training and nutrition mistakes that you may be guilty of making. Correct them and see better results!

 

In this article, Two Simple Fitness Mistakes You Must Avoid, Eric Flores write about how to develop a workout routine and implement a nutritional program to meet your fitness goals.

 

For Eric's NextPhase Fitness blog, click here


Rio de Janeiro is Hopping!

Rio de Janeiro is a vibrant city. The Summer 2016 Olympics are scheduled for Brazil, providing an opportunity for the South American country to shine in the limelight. On this day, I visit Copacabana Beach, which is a happening place on most days.  

Rio Copacabana Beach - Brazil
Rio Copacabana Beach - Brazil


PMP Weekly 5
PMP Question

Are you preparing for the Project Management Professional (PMP) exam? If so, I am providing five (5) questions each week to help you do well on the rigorous 200-question, 4-hour exam. Each week, I will update the questions.

 

To give it a try, go go here: 

 PMP Weekly 5  

(see below for access info)

 

Username:

pm


Password:

web20


ITIL Weekly 5
Are you interQuestionested in passing the ITIL Foundations V.3 exam? For those of you who have attended my ITIL seminar, you know I like to write "tricky" questions. Actually, the ITIL exam questions make you think a bit. Each week I will write five new ITIL questions to help you prepare for the 40-question, one-hour exam in which you must score a passing grade of 65%.

Here is this week's ITIL Weekly 5
(see below for access info)

Username:
itil
Password:
web20

Social Media Update - Stay Connected!

Make sure you stay connected with Social Media! You will notice that I post excellent topics at least 10 times per day.  

 

Here are some tweets from this week:  

  • We can sacrifice quality when the customer allows it, but make sure it is legal.   
  • The Project Management Office (PMO) is a central repository that helps PMs on future projects.
  • By doing just 1% more today than yesterday, you make progress. Keep doing that 1% every day.

Follow us here! Follow us on TwitterView our profile on LinkedInFind us on Facebook

 

Become an Expert! Help Author PM Book! 
I am working on a book project. If you are interested in becoming a project management expert, and getting published at the same time, review this link: Contributing to a Project Management Book.

I look forward to hearing from you!


Jimmie Flores, PhD, PMP  

I hope you enjoyed the content of this newsletter. Please make sure to spread the word. You can expect future articles related to leadership, marketing, human resources, outsourcing, and career development.  

 

Our team is working non-stop to develop web-based products specific to Project Management, ITIL, and Leadership. Of course, I will keep you posted regarding our instructor-led seminars.  

 

See you next week!  

 

 


Jimmie Flores
PhD, DM, PMP, SSBB, ITIL, SPHR, GPHR  
JMBOK.com
Email Dr. Jimmie Flores

Copyright © 2011, Jimmie Flores. All rights reserved. Please do NOT reprint or host on your website without explicit permission. JMBOK is a registered trademark of Flores Consulting Group.