Stanley Cherkasky
Managing Partner
Change Management Consulting, Inc. (CMC) is a global management consulting and training company dedicated to helping organizations of all sizes improve performance, achieve goals and advance leadership capability. |
|
Greetings!
Welcome to our monthly newsletter. It delivers valuable news, best practices, and resources to enhance your organization's competitive position. Since our focus is on achieving business results, we truly become a business partner to our clients. This is accomplished through a combination of assessments, customized training, and management consulting.
Our diversified products and services are complementary, and based on best practices and innovative design. CMC's core competencies include: change management, leadership development, strategic planning, continual improvement initiatives, compliance management (ISO quality and environmental management systems) and Lean Six Sigma. |
|
Think "Small" About Giving Feedback
Everyone wants to be appreciated. According to management guru Ken Blanchard, we never outgrow this need, and even if it looks like we are independent and self-sufficient, the fact is we need others to help us feel valued.
Appreciation often comes in the form of recognition and  praise. This type of feedback can be exchanged from manager to employee, as well as employee to employee. And don't forget to give praise to your boss when it's deserved - that's fair game as well. In fact, every person has the capacity to provide constructive feedback and appreciation to one another. When the work climate is rich with feedback, the company will see numerous benefits. For example, individuals who receive regular recognition and praise:
-
Increase their individual productivity
-
Increase engagement among their colleagues
-
Are more likely to stay with their organization
-
Receive higher customer satisfaction scores
Deliver
Feedback does not need to be a big event. To the contrary, feedback should be delivered in small doses. It can be as simple as a few words of genuine praise or a small celebration for a job well done. Think "small" and "often" about giving constructive feedback and it will become a healthy workplace habit. Here are some simple, yet powerful, forms of delivering such recognition and praise:
-
Verbal praise
-
Written praise
-
Public praise
-
Group/team recognition
-
Celebrations
-
Anniversaries/acknowledgments
-
Thank you cards
-
Visibility with upper management
-
Bulletin board messages
-
Charts and posters to highlight performance
People can absorb feedback that is specific and concrete more easily than feedback that is vague or run-of-the mill. For example, Nice job with that presentation! Way to go! can be replaced with: I like how you delivered the monthly results at today's meeting. Your charts showed the key figures, and you answered our questions succinctly. Now we know where to cut back on our third quarter expenses. Well done! Using specific feedback helps to avoid judgmental feedback such as "good" or "bad."
Use a 3 to 1 Ratio
In most organizations, the ratio of positive to negative feedback is inadequate and needs improvement. With such a focus on weaknesses, most people do not know what their strengths are. Whenever possible, use a three to one ratio where you give three pieces of constructive feedback to every one piece of negative or corrective feedback. Using descriptive language shows you are paying attention and value the recipient's work.
|
|
|
CMC Makes Inc.com 5000 List for Third Year
For the third year in a row, Change Management Consulting has been selected by Inc. Magazine to its list of the 5000 fastest growing private companies in America. CMC is ranked 974 out of the top 5,000 companies.
"I am grateful to our clients and strategic partners, as well as our dedicated professional staff, knowing that my team is second to none. Each associate has high ethical standards, and is an experienced and effective change agent with a proven track record," states Stanley Cherkasky, CMC Founder and Managing Partner.
CMC makes Inc. 5000 List. | |
News Briefs
Employee Recognition Programs Boost Performance.
According to the National Association for Employee Recognition (NAER), employee performance is the key to any organization's success. After member companies applied employee recognition programs, NAER reported the following results: 72% reported increased employee motivation, 71% found improved employee engagement, and 66% reported higher retention rates. |
|
Inspirational Quotes
Business
"Every day, you'll have opportunities to take chances and to work outside your safety net. Sure, it's a lot easier to stay in your comfort zone.. in my case, business suits and real estate..but sometimes you have to take risks. When the risks pay off, that's when you reap the biggest rewards."
- Donald Trump
Change
"Change comes when someone sees the next step."
- William Drayton
Leadership
"Nothing limits achievement like small thinking. Nothing equals possibilities like unleashed thinking."
- William Authur Ward |
|
|
|
|
