Change Management Consulting News 
Advice for Transforming your OrganizationJuly 2010
In This Issue
A Note from CMC
Leading with Feeling
News Briefs
Inspirational Quotes

Stanley Cherkasky
Stanley Cherkasky
Managing Partner 
 
 
Change Management Consulting, Inc. (CMC) is a global management consulting and training company dedicated to helping organizations of all sizes improve performance, achieve goals and advance leadership capability.
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Welcome to our monthly newsletter. It delivers valuable news, best practices, and resources to enhance your organization's competitive position. Since our focus is on achieving business results, we truly become a business partner to our clients. This is accomplished through a combination of assessments, customized training, and management consulting.
 
Our diversified products and services are complementary, and based on best practices and innovative design. CMC's core competencies include: change management, leadership development, strategic planning, continual improvement initiatives, compliance management (ISO quality and environmental management systems) and Lean Six Sigma.
A Note from CMC 
 
Last month's feature article focused on leadership communication during uncertain times. The term "emotional intelligence" was used, without defining it. Since we have received several emails asking for more information about emotional intelligence, this most important leadership characteristic is addressed in this month's newsletter. 
 
We welcome your feedback in order to better meet your needs. Have a safe, great summer!
Leading with Feeling
 
The Four Keys of Emotionally Intelligent Leadership
 
True or False? Feelings play a key role in effective leadership. True. Emotions, not intellect, naturally connect and inspire people, and the best leaders know how to leverage their feelings to build bonds and achieve business goals. This emotional self awareness, as well as being in touch with the emotions of others, is called emotional intelligence, and accounts for nearly 90% of the difference between average and highly successful leaders.
 
What about IQ? Doesn't intelligence equal success? Being smart is important, but it is not enough. According to Dotlich and Cario, authors of "Why CEOs Fail," leaders, no matter how brilliant, will derail if they fail to make a real emotional connection with others. As leaders acknowledge their feelings and use them in making wiser decisions, they help create a culture of openness and trust, and thus drive business results.
 
 
So, how do you know if you are an emotionally intelligent leader? Ask yourself these questions:
 
  • Do I motivate others by creating a positive emotional tone that is fueled by optimism and hope?
  • Am I in touch with my own thoughts and feelings and those of others?
  • Am I mindful - authentic and present in the moment - and agile in the face of challenge?
Based on Daniel Goleman's decade of research and model of Emotional Intelligence, here are the four keys of emotionally intelligent leadership:
 
1. Self-Awareness: Self-awareness is the basis of emotional intelligence. Leaders with this competence:
 
  • Are mindful of which emotions they are feeling and why
  • Understand the link between their feelings and thoughts and behavior
  • Recognize how their feelings impact their performance
 
2. Self-Management: How we manage our internal state can be the difference between achieving goals and derailing. Leaders with this competence:
 
  • Manage their impulsive feelings and distressing emotions
  • Remain composed and optimistic in stressful situations
  • Stay focused, adaptable, and agile during times of change
3. Social Awareness: Being in touch with the feelings of others and the organization's climate gives leaders an edge in achieving business objectives. Leaders with this competence:
 
  • Are empathic-sensing others' feelings and perspectives and taking an interest in their concerns
  • Recognize and develop key internal networks
  • Leverage diversity and attend to customer needs
 
4. Social Skills: Managing professional relationships well leads to improved communication and greater influence. Leaders with this competence:
 
  • Inspire and motivate others
  •  
    Develop others through feedback, reward, mentoring, and coaching
  • Manage crucial conversations and conflict
  • Champion and manage organizational change
Raising emotional awareness takes commitment and practice. Leading with feeling cascades down through an entire organization, benefiting everyone through collaboration, greater focus on business objectives, higher performance, and increased bottom-line results.
News Briefs

New Expectations for Leaders. 
 
Today's organizations are looking for ways to attract, engage, and retain talented people; maintain steady operations through times of difficulty and transition; and continuously improve and renew the firm.  With these goals in mind, effective leadership communication is crucial.  Leaders need to be key communicators to maximize their team's and organization's success. (Source: The Leader as Communicator)
Inspirational Quotes
 
Business
 
"'Companies do not do new things because they understand it but because they feel it."
- Gary Hamel 
 
Change
 
"Those who have changed the universe have never done it by changing officials, but always by inspiring the people."
- Napoleon Boneparte

 
Leadership
 
"The very essence of leadership is that you have to have vision. You can't blow an uncertain trumpet."
- Theodore M. Hesburgh
 
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