Stanley Cherkasky
Managing Partner
Change Management Consulting, Inc. (CMC) is a global management consulting and training company dedicated to helping organizations of all sizes improve performance, achieve goals and advance leadership capability. |
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Greetings!
Welcome to our monthly newsletter. It delivers valuable news, best practices, and resources to enhance your organization's competitive position. Since our focus is on achieving business results, we truly become a business partner to our clients. This is accomplished through a combination of assessments, customized training, and management consulting.
Our diversified products and services are complementary, and based on best practices and innovative design. CMC's core competencies include: change management, leadership development, strategic planning, continual improvement initiatives, compliance management (ISO quality and environmental management systems) and Lean Six Sigma. |
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Total Quality for a Sustainable Competitive Advantage
Back to Basics
Over the last couple of decades there has been an explosion of articles on the latest Quality trends. These include: Lean Six Sigma, Design for Six Sigma, reengineering, balanced scorecards, multi-model process improvement frameworks, CMMI and ISO initiatives. The list goes on and on. Sometimes, however, it pays to go back to the basics - to the roots that enabled America to compete with the Japanese in the 80's.
A relentless focus on Quality has emerged as the universal strategy to ensure a company's survival and competitive position. The Baldrige Award, the Deming Prize, and a proliferation of State Quality Awards offer impressive incentives to improve an organization's reputation. Despite such incentives, there are many companies that have not embraced "Total Quality" as framework for continual improvement.
Total Quality - A Better Way to Manage
Total Quality is a management philosophy that focuses on a customer-driven approach to continual improvement. Continual improvement implies that everything a company does - every product, service or business process - can be improved forever. This improvement occurs in two phases: a critical sequence of management improvement first, from which product and service improvement follows.
Read the entire article. |
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A Wee Bit About St. Patrick's Day
St. Patrick is famous for driving the snakes out of Ireland in the fifth century. According to legend, St. Patrick then filled the fields of Ireland with shamrock to keep the snakes from returning. Who knows if there were ever any snakes in Ireland, but it is a good story an creates an opportunity for celebration.
While St. Patrick is celebrated in Ireland with a week of festivities and religious services, we in America celebrate his life on March 17th with green beer, cabbage, corned beef and general partying...often lots of partying.
This year, we wish you laddies and lassies an enjoyable - and safe - St. Patrick's Day.
Irish Blessing
May the roof above us never fall in. And may the friends gathered below it never fall out. |
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News Briefs
A Performance-Driven Culture Drives Business Results
The key to a performance-driven culture is engaged, motivated employees. In the current tough economy, if you're not doing what it takes to engage your workforce, you're at risk. Your company may be, too.
Does engagement really matter that much? Consider this: Studies have shown that, on average, businesses whose employees are highly engaged:
Generate 44% More Profit
Increase Productivity by 70%
Reduce Undesirable Turnover by 75%, and
Score 86% Higher in Customer Satisfaction |
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Inspirational Quotes
Business
"Whenever you see a successful business, someone once made a courageous decision."
- Peter F. Drucker
Change
"We must change in order to survive."
- Pearl Bailey
Leadership
"The very essence of leadership is that you have to have vision. You can't blow an uncertain trumpet."
- Theodore M. Hesburgh | |
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