Change Management Consulting News 
Advice for Transforming your Organization March 2009
In This Issue
The Baldrige National Quality Program Criteria have been Improved
Improving Business Results Through Process Management

Stanley Cherkasky
 
Stanley Cherkasky
Managing Partner 
 
 
Change Management Consulting, Inc. (CMC) is a global management consulting and training company dedicated to helping organizations of all sizes improve performance, achieve goals and advance leadership capability.
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The Baldrige National Quality Program Criteria have been Improved

Thriving in Turbulent Times

The Malcolm Baldrige National Quality Award (MBNQA) was created by public law in 1987.  It is the highest level of national recognition, for performance excellence, that a U.S. organization can receive.  The Criteria for Performance Excellence have evolved over the 22-year history of the Baldrige National Quality Program.  It is a proven model for "business excellence," and a blueprint for thriving in turbulent times.

Over these two decades, the Baldrige Criteria have become the gold standard-to becoming a strategy-driven, high-performing world-class organization.  Although the year-to-year changes have been evolutionary, over the years, the changes to the Criteria have been far reaching.

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Improving Business Results Through Process Management
 
Business processes constitute a significant portion of an organization's operating costs. And the more bureaucratic an organization is - the greater the potential to reduce operating costs. Management silos (hierarchical structure) can be devastating to an organization's performance and cost structure. Walls need to be torn down, and the internal customer/supplier model embraced.

Unfortunately, line and staff departments have become too myopic or insular.  Process management is imperative in order to manage and improve cross-functional business processes.  And the more process-centric an organization is-the more performance-driven it will be.  If you think you can be customer-centric, without being process-centric-think again.  Processes must put the customer first.

Process Management begins the process of visualizing the organization as a whole-how one aspect of the system affects another.  Leaders need to extend their vision beyond the project or function-beyond their department-and to see the organization through a new set of glasses.  They must focus on those key business processes that affect business objectives and critical success factors.  Leaders must be visionary, and they must see the world anew.

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