Stanley Cherkasky
Managing Partner
Change Management Consulting, Inc. (CMC) is global management consulting and training company dedicated to helping organizations of all sizes improve performance, achieve goals and advance leadership capability. |
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Greetings!
Welcome to our monthly newsletter. It delivers valuable news, best practices, and resources to enhance your organization's competitive position. Since our focus is on achieving business results, we truly become a business partner to our clients. This is accomplished through a combination of assessments, customized training, and management consulting.
Our diversified products and services are complementary, and based on best practices and innovative design. CMC's core competencies include: change management, leadership development, strategic planning, continual improvement initiatives, compliance management (ISO quality and environmental management systems) and Lean Six Sigma. |
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| Message from our Founder
Dear Friends,
There is truly no substitute for experience. For over 16 years, Change Management Consulting has been committed to our mission, "To be the premier management consulting firm dedicated to helping organizations improve performance, achieve goals, and advance leadership capability." We are committed to our client's success, and we measure our success by our client's success.
The looming recession and financial crisis will force many of us to revisit our business plans. The Chinese character for crisis consists of two parts - potential danger and hidden opportunities. For many, we will need to reinvent our organizations, and morph our business models. We will need to examine our product and service portfolios, and explore new markets and channels of distribution.
We will need to become even more agile and customer-centric. Whether it's customized training to build needed skills and competencies, advancing leadership capability, ISO or other certifications to differentiate your organization, or implementing a continual improvement initiative - if we focus on customer requirements and expectations, we will emerge stronger.
All of us at Change Management Consulting look forward to continuing our client relationships and establishing new ones. We hope to work with you in the future and to exceed your expectations. As we mitigate potential danger and capitalize on hidden opportunities, may each of you have a wonderful holiday and a successful New Year of breakthrough change.
Stan Cherkasky
Founder and CEO
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ISO 9001:2008-Hidden Opportunities
An opportunity to reenergize your QMS
The ISO 9001:2000 Standard has been revised after eight years. And the buzz is rapidly reaching a crescendo. We continue to receive numerous emails and phone calls regarding the impact of the new release. First, let us dispel any anxiety about the November 15, 2008 official "2008" release. Simply put, the changes to the ISO 9001 amendment will have considerable benefit and minimal impact.
Let's put things into perspective. This fourth version is more an amended version of the previous release, rather than a complete revision. There are no new requirements. The changes are largely interpretive, and focus on terminology clarifications, and better alignment with ISO 14001:2004, the environmental standard. But don't be too quick to dismiss its relevance-there is potential danger and hidden opportunities.
Transitioning to ISO 9001:2008
The International Organization of for Standardization and the International Accreditation Forum have agreed to a smooth transition. Both standards will remain current for two years-until November 15, 2010. Registration of conformity to ISO 9001:2008 will be issued from November 15 on, and after a routine registrar surveillance audit, or a recertification audit against the new version. Also, as of November 15, 2009, all new registrations and recertifications must be to ISO 9001:2008.
Overview of the Changes
The points of clarification focus on outsourcing, documentation, management representative, employee competence, design verification and validation, process monitoring, control of nonconforming product and corrective and preventive action. But bear in mind, no "shalls" (requirements) were added or removed. A complete listing of changes can be found in Annex B of the Standard.
Potential Danger and Hidden Opportunities
Perhaps the greatest potential danger is to dismiss this release, and to rationalize that there is no work to be done. Even though there are minor changes, hidden opportunities abound. This is the ideal time to be proactive, and to reenergize your quality (business) management system.
Ask yourself: Is your QMS integrated with your organization's vision, mission and values? Are your quality objectives aligned with your organization's business objectives? Have you considered the needs of your customers in developing your objectives? Are you using a balanced scorecard to evaluate performance (key performance indicators)?
The Path Forward
This pragmatic path forward can be used as a guide to craft a game plan during the transition. It stresses the basic steps that your organization should consider, regardless of the maturity of your QMS.
- Obtain a copy of the ISO 9001:2008 Standard. Copies can be purchased from your national standards body ANSI in the United States at (www.ansi.org), the International Organization for Standardization (www.iso.org), or from the American Society for Quality (www.asq.org).
- Review Annex B, and brief yourself with the changes to the Standard. This Annex (Table B.1) identifies the text changes between the 2000 and 2008 versions. It's a must read.
- Discuss the transition requirements with your registrar and your CMC Account Manager. Remember you have two years to make the transition. We recommend transitioning sooner than later. This is no time to procrastinate.
- Determine whether the changes impact your organization. If nothing else, it will give you and your management team a better understanding of the nuances and underlying reasons for the change.
- Use this opportunity to reenergize your QMS. Remember, "ISO" is a fundamental business model, and it is the foundation from which to build a competitive, customer-centric enterprise.
- We also recommend that you schedule a meeting with us to assist you with taking your QMS to the next level. We will also explore ways to leverage your certificate to accelerate short- and long-term growth of sales.
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