January 7, 2009
Greetings! 
With several military intallations converting to 7-digit dialing recently, one did not contact us prior to the cutover.  This resulted in 2 hours of downtime for that installation. 
In order to prevent any future downtime for our customers, our Support has requested the dissemination of this bulletin.  Please see the paragraph below.
 
                                                                                         
                                                                                         Bill Sandford
                                                                                         (704) 714-6786
                                                                                         [email protected]

Cutover to 7-Digit Dialing

 
To any DoD customer using a TM-2000 Multi-Purpose ACD Platform: Several installations have recently converted from 5 to 7-digit dialing.  The TM-2000 is compatible with 7-digit dialing, but the server must be reconfigured before cutover on the phone switch.  Failure to coordinate these changes with T-Metrics Support will result in server downtime until the necessary configuration changes are made.  If your base/post/camp/station is preparing for a switch to 7-digit dialing, please contact T-Metrics Support in advance at 704.525.5551 opt 2, or email us at [email protected].
 
                                                                                       Thank you,
                                                                                       T-Metrics Support