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T-Metrics, Inc. Military eNewsletter
"Partners in Communication"
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Notice: T-Metrics Incompatibility Issues with HP Compaq dc5750 or dc5700 Series Microtower PC. To see the bulletin, please click on the following link:
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| Enter to Win! |
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Please take our short, on-line survey to enter our quarterly giveaway of an iPod Shuffle. Winner will be announced in next e-newsletter!
Lori, from the Pacific Region Medical Command, Tripler Army Medical Center won the iPod Shuffle from our last e-newsletter. Congratulations, Lori! |
| T-Metrics e-Newsletter Survey |
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Let us know what you think about our e-newsletter and we would love your input! It counts as an entry into our iPod Shuffle give-a-way!
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T-Metrics wants to keep our customers informed and up-to-date; we love hearing from you! If there were an item of interest, you would like to see here, by all means contact me. wsandford@tmetrics.com or 704.714.6786
Sincerely,
Bill Sandford
T-Metrics, Inc. | |
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Greetings!
Keith Laws has decided to pursue his Master's Degree and his last day with T-Metrics was on May 30th. We will miss him. After graduating from the Citadel, Keith joined the T-Metrics' team as a Product Specialist. After a couple years Keith moved to Director of DoD Sales and was also promoted to a Program Manager's position. But, with his wife and family stationed overseas and the demands it brings, Keith is making this decision with his family in mind. We wish Keith and his family all the best.
We have completed all phases of JITC testing with the recertification of our TM-2000 Multi-Purpose ACD Platform and Attendant Consoles. They are now in queue with the DISN Security Accreditation Working Group, affectionately known as DSAWG.
If you have a chance, click on the "Did You Know?" link in our Quick Links. If you have kids, you should find it interesting. It was shown at the end of the last JITC/Unified Capabilities conference in Chantilly, Virginia.
Roger Pohl is temporarily filling Keith's position. Please direct questions concerning our DoD sales to Mr. Pohl. Also, please take a moment to complete our surveys. They can be found towards the bottom of the left hand column.
Thank you,
Bill Sandford
Director of Marketing |
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 Where Does T-Metrics Stand With DIACAP?
Just in case you do not know, DIACAP stands for Department of Defense Information Assurance Certification and Accreditation Process. In December 2007 DIACAP testing on our TM-2000 Multi-Purpose ACD Platform product was completed. However...
To read the entire article, please click on this link...
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Who Maintains Your DSN Database? |
 Actually we do! We have a centralized database that everyone with our consoles has access to (of course, your Software Subscription Service has to be current). Please click on the following link for more information...
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Testimonials... |
United States Air Forces Europe (USAFE) at Ramstein Air Base in Germany has a great article on the centralization of operator services T-Metrics and General Dynamics accomplished in 2007. Our consoles are handling over 280,000 calls a month; please click on the following link to read the article.
"How May I Direct Your Call?"
By: Captain Erin Dorrance
86th Airlift Wing/ Public Affairs
Kaiserslautern, Germany
"I would like to thank T-Metrics for the superior support provided during the installation of our TM-2000..."
John McCain, Manager, Voice Network Systems
Eglin AFB, Florida | |
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HOT TIP!
To keep your Attendant Consoles or TM-2000 Multi-Purpose ACD Platform system current, our updates should be run at least every three months. We have been to installations where it hasn't been run for well over a year. This will cause problems since Windows continually has patches. If you are connected to the Internet, you simply click on Help from the Console or Agent Module window menu bar and then click on Check for Updates. If you are not connected to the Internet, you will have to contact your System Administrator, who will have to download the update and then install it on each individual PC.
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