Lean Offices: Making Lean Office Real 

Audrey Thomas teaches Lean Office principles


April 2011

Audrey Thomas
Audrey Thomas
Author, Speaker and
Productivity Expert
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During PowerPoint presentations you can easily produce a black screen by pressing the "B" key. Pressing it again will bring your presentation back. Repeat after me: "B for Black; B for Back". If for some reason you wanted a white screen, just press the "W" key. And for the curious, pressing "O" will NOT bring you an orange screen.

 

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Lean Office Transformations

Welcome to Lean Office Transformations - a newsletter designed to save you time and become more efficient. References to Lean Manufacturing and Lean Office refer to a productivity philosophy created by Toyota which is now adapted by companies worldwide.
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5S Review for your Email Inbox

"Every email is a decision waiting to be made."

~Organized Audrey

 

The average individual sends/receives 125 emails a day. That's 600+ per week. No wonder companies are concerned with overloaded and at-capacity servers. Your email Inbox is one of the easiest places to have clutter in your office because only you and Mr. IT know what's hiding there.

 

Using Lean Office's 5S technique to better manage your email Inbox breaks down into these five steps.

  • Sort - If your email management program offers a  "rules" feature, decide which emails can be presorted into folders so they don't even end up in your Inbox. Think about non-time sensitive emails such as HR notices, Professional Association newsletters, notifications from social media, and announcements from vendors such as airlines, hotels and department stores. You'll feel more in-control knowing that these items are no longer allowed to interrupt your focus with non-urgent business.
  • Straighten - Set up a file folder structure that mirrors the project folders sitting on your desk. Filing an email and retrieving it later will be much easier if you've carefully chosen the proper name of your folders. Avoid creating too many file folders which will only dissuade you in the future from using them and encourages you to leave emails in your Inbox.
  • Sweep - Once a week go through your Inbox and delete the emails that are no longer needed. It is estimated that 50% of read email can be deleted immediately.  If an email represents a future action, create a task for it (if you use Outlook), removing it from your Inbox. If it's something related to a future appointment, insert the email or drag it to your calendar.
  • Standardize - For Outlook users, did you know you can color-code emails coming into your Inbox? You can even color code emails sent only to you (no one else who was cc'd or bcc'd on it). I recently met someone who even color codes the emails coming from her boss! Here's how to do that.
    1.  Once an email arrives in your inbox, highlight it without opening it.
    2. Click on Tools > Organize
    3. Click on "Using Colors" in the menu that opens up and assign a color.
    4. This is also the area where you can specify colors of emails sent only to you.
  • Sustain - Maintenance doesn't happen automatically. Giving your Inbox attention must occur on a regular basis. Allow yourself time each Friday afternoon to apply these 5S techniques to your Inbox.  It's such a great feeling returning to your office on Monday morning, knowing your Inbox isn't filled with unnecessary clutter.

Productivity Pointer -

Maximizing Technology

Even with all of the technology we have at our fingertips today, I still meet people doing things "the old fashioned" way, mostly in part because they haven't had the time to fully learn how to use a gadget, a piece of software, or other tool.  For example, I have photo software that will do a lot of cool stuff. I know this because it said so on the box.  However, I've only taken the time to learn how to crop and remove red eyes.  

 

I recently taught a webinar in which there were over 6,300 registrants. The subject was Getting Organized with MSŪ Outlook.  And one of the techniques I shared always gets a great response so I'll share it here with you.

 

When you receive an email from someone whom you need to add to your Address Book, you can do it simply by dragging the email from the Inbox over to the "Contacts" button in your left Navigation Pane.  This will open a new Contact pane, with the email address and name of the individual already populated. It will also copy the email into the Notes section of the Contact so if the individual has a signature block which includes their contact information you can highlight and drag this information to the Company, Address and Phone fields.  This significantly cuts down on doing things manually and reduces errors while manually typing in someone's name or email address.

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