Lean Offices: Making Lean Office Real

Audrey Thomas teaches Lean Office principles

June 2010

Audrey Thomas
Audrey Thomas
Author, Speaker and
Productivity Expert
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Recent Tweets by @LeanOffice...

Allow internal docs to be circulated w/legible minor hand corrections vs. retyping drafts.
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We get used to clutter too easily. What is sitting in your office that doesn't belong there?
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What's your favorite way to reuse scratch paper?
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"A wise old owl sat on an oak; The more he saw the less he spoke; The less he spoke the more he heard."
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Lean Office Transformations

Welcome to Lean Office Transformations - a newsletter designed to save you time and become more efficient. References to Lean Manufacturing and Lean Office refer to a productivity philosophy created by Toyota which is now adapted by many companies.

orldwide.
Lean Office Review

Waste of Inventory, as defined by the Toyota Production System, is easier to spot in a manufacturing setting. But in an office it's a little more difficult. Be assured, though, it's there!
 
Some years ago I was consulting with a senior level manager at a local hospital. She had 20 filing drawers in her small office. That's 4 five-drawer filing cabinets. After sorting and purging the contents, she was left with 5 drawers of records which she was required to keep. 15 drawers of papers were shredded and recycled. And once the three empty filing cabinets were removed, it looked like an entirely new office with enough space to add a small table and chairs.
 
Paper represents one of the most common wastes in an office. Are you hanging on to items because you're not sure whether or not they need to be saved? Reviewing your company's retention policies will give you the freedom to either keep or throw the paper that surrounds you. Start today and start out small. Give yourself 10 minutes to open a drawer, remove 2" of papers/files and see how much can be released. 
 
Probably the most obvious Waste of Inventory in an office is office supplies. I confess. I love office supplies. And based on what I've observed in others' offices, I'm not alone. Imagine this scenario: Your employer declares a moratorium on the purchasing of supplies. That's right. No more new supplies until the existing ones have been used up throughout the company. How long do you think it would take until all supplies had been used and the purchasing could resume? To avoid this Waste of Inventory, designate one person in each department to oversee the purchasing and maintenance of office supplies.
 
Another inventory is that of time. It's something we all have equal shares of. Where is your time being wasted the most? Sitting in unnecessary meetings? Processing countless e-mail? Or maintaining complicated tracking systems of projects or products?  
 
Discovering wasteful areas in and around your office will hopefully motivate you to removing that waste and replacing it with more efficient systems and processes.
Productivity Pointer
The Who, What, Where,
When and Why of Filing Paper

 
Have you ever said to yourself, "I don't even know why I'm saving this paper? I'll probably never need it again and if I do, I'll probably find it faster on my computer's hard drive." To avoid keeping and storing paper unnecessarily, ask yourself these five important questions.
  1. Who is ultimately responsible for saving this document, electronically or on paper?
  2. What is the company's retention policy for this particular document?
  3. Where else in the company is this document being saved? I.e. archive storage, other departments, by other people?
  4. When I'm filing paper, am I doing it in such a way that I will be able to retrieve it in 60 seconds or less?
  5. Why am I saving this paper document as well as on my hard drive?
Office Essentials
Whenever I deliver Microsoft® Outlook training, whether to individuals or to groups, I always remind people the importance and advantages of customizing the various views available to them.
 
You can customize your views within your E-mail Inbox, Calendar, Contacts and Tasks. While in each of these, go to View > Current View > Customize Current View. You'll want to pay attention to the Fields button as well as the Other Settings button. These allow you to choose what information shows up in your preferred view. You can also choose the size/style of font.
 
If you go to Tools > Options you will be able to customize even deeper within each of Outlook's components. Ever want to change the background color of your calendar? How about the color of over-due tasks? You can even add foreign holidays from countries you do business with.
Attention Sales People
Sales people know that when they are organized and focused they make more money. That's why I've teamed up with Business Coach Michelle Stimpson to deliver coaching and consulting services to those in Sales. We help people:
  • Minimize distractions and develop sales focus
  • Reach sales goals with concrete, actionable steps
  • Improve work-life balance
Here is more information regarding our services designed to improve the way sales people approach their jobs, offices and customers.