From the Desk of Dan Lemke....
October 29, 2008

WE ARE IN THE LAST QUARTER OF 2008! HERE ARE SOME SUGGESTIONS TO END THE YEAR ON THE RUN AND TO BEGIN PLANNING FOR 2009


I have run this article every year at this time since 2005. I continue to receive feedback that it has been helpful. So here it is again with some updates in light of recent economic events!

I. Accelerating the completion of any outstanding SOE's (Sequence of Events)!

The 2008 year end is rapidly approaching us. Whether your business year end occurs at the calender year or another fiscal calender month, there are some things you might consider accomplishing before 2008 is over.

If you are using a SOE (Sequence of Events) with your prospects and accounts that have projects being evaluated, where are you in the completion of the outstanding items left prior to the Pre-Decision Review Meeting?

Are there any steps in the SOE that may be able to be accelerated upon mutual agreement between the prospect and you? Would accelerating these steps create a situation of getting out of personal alignment with the prospect? If not, consider meeting with your prospects to review the current SOE and potentially accelerating completion dates.

If you do not have SOE's in place with existing clients, consider meeting with them to mutually determine what remaining steps need to be accomplished prior to their decision. Then aggressively manage the SOE to its completion.


II. Is there a written Value or Cost Justification with the client at this time?

It is generally known that in current economic times such as we are in, senior management tightens spending in many areas. One of those areas is new spending for products and services. Studies have shown that greater importance is placed on cost justification prior to spending for new products and services.

If a written value or cost justification hasn't been accomplished yet with evaluating prospects or accounts, is it possible to hold a meeting(s) to discuss and document VALUE soon (within a week or so)?

If meeting(s) can be scheduled, go prepared to discuss the current operating environment of your client (Use an SDP..Solution Development Prompter) and what the value would be if appropriate USAGE SCENARIOS or POTENTIAL CAPABILITIES were available.

Clients tell us that the recognition of VALUE in doing something creates urgency to action. We have seen Sequences of Events accelerated dramatically once a client/prospect becomes convinced they can achieve significant value by taking appropriate ACTION.

IF THERE IS a written cost or value justification, consider reminding the client of that value and discuss how steps may be accelerated to more quickly help them achieve their goals.

III. Prepare your GO TO MARKET Strategies and Tactics!

Now is the time to begin your planning for 2009!

Analyze your territory or named accounts to determine where you will take proactive steps to gain access to key players and get decision cycles started.

Prepare a success plan which details the What, Who, Where, When, and HOW's needed to ensure you achieve and exceed your goals for 2009. IF YOU WOULD LIKE TO RECEIVE A TEMPLATED SUCCESS PLAN, PLEASE CONTACT ME!

Review your companies products and services offerings. Determine if there are new potential capabilities that can be incorporated into your solution development steps with prospects and existing clients. If so, then expand your SDP's to include those new capabilities. Along with that, determine with internal experts or with trusted clients what the value of those capabilities could or may be for them.

Please call or email me if you would like to learn more about CustomerCentric Selling® programs available to your organization.


Future editions of From the Desk of Dan Lemke.......

In subsequent editions of this newsletter I will focus on the following key skills of selling and marketing.

CustomerCentric Selling® Sales Process

  • Successfully executing the Process Steps in a sell cycle
  • Selling Skills - Which skills are needed when?
  • Sales Ready Messaging® Tools and when they should be used!
  • Sales Process Deliverables - How do I know the prospect and I are on the same page?
  • Milestones & Probabilities of a sale - How do I know where the prospect is during the sell cycle and when are they ready to buy?


Marketing skills

  • Preparing messages for Solution Development conversations that help buyers conclude I may be their best solution!
  • Establishing business value for your solutions with prospects early in a sell cycle!
  • Determining your company's market positioning so I'm asking sales personnel to go where the GOLD is!!
  • Preparation of your company's "Core Marketing Messages" and using a "Rifle Shot" approach!


I'll be in touch with you in November 2008.


As always, if you would like to discuss the current selling or marketing situation you are in, please contact me at any time!

Feel free to forward this e-mail to any associates that you feel could benefit from this information. The link provided below will allow you to do that.


Good Selling,

Dan Lemke
A Licensed Affiliate of
CustomerCentric Systems®

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Dan Lemke

Dan Lemke

Dan spent 25+ years in sales, marketing and executive management of software, hardware, networking, and professional services organizations. He held mgt. positions at Cargill, Xerox, AT&T, Tandem Computers, Lawson Software, and Control Data Systems.

Dan works with companies that are concerned with improving sales productivity, marketing effectiveness, and provides coaching to senior executives in effective sales and marketing techniques throughout the United States, Canada, and Europe.

His accomplishments include:
*Selection to the Presidents Council at Tandem Computers
*Recognition for achieving greater than quota attainment in 16 of 19 years
*Recognition as an Outstanding Marketing Executive in 1995 at Tandem

He has trained, managed and consulted with thousands of sales and management personnel as both a consultant, and executive.

Lemke holds a B.S. in Finance, a B.S. in Management, and post graduate work in Finance from the University of Utah.

Today he speaks, instructs, and consults at public and private workshops regarding the strategies and tactics of successfully selling and marketing to buyers in many industries such as:

  • Computer Software
  • Computer Hardware
  • Professional/Consulting Services
  • Printing and Support Services
  • Financial Services
  • Medical Industry


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Wayzata, MN 55391
PH: 952-475-1475

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