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Need Help With Business Process Improvement?  


 Contact EPD today to arrange a customized workshop, professional development series or individual coaching session.


For more information, contact Terry Margolis, Director of EPD, at or call (313) 577-4449.

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The Right Stuff for Business Process Improvement

A process is a series of steps taken to transform input data or materials into a product or service that meets customer requirements.
Business processes work to produce organizational objectives and constitute a significant portion of organizational costs. When leaders make Business Process Improvement efforts a priority, productivity improves and costs are reduced.


When streamlining a business process, be sure to follow the 4 Rights for Successful Business Process Improvement:

  • Focus on the right problem. Focus on business relevance and significance. Make sure the process you identify has a measurable improvement target or return on investment.
  • Take the right approach. Make sure your "improvement" does not become someone else's inefficiency!
  • Use the right people. Recruit only team members who have the courage to challenge the status quo, and the creativity to think "outside the box."
  • Provide the right support. Without management conviction, commitment and advocacy, change will not happen.

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