Explaining Complex Information
Whether you are working through an issue with a co-worker or explaining a procedure to a customer, you may experience a time when the information is so complex, it is not easily articulated or understood. Planning, structuring and presenting information in a focused and organized fashion will help the receiver of your message take in the information in a meaningful way.
The next time you have to explain complex information, try these 2 techniques to communicate effectively:
- Refine the message. Eliminate extraneous details and structure the information in a way that emphasizes the critical elements to be conveyed.
- Create an analogy. Relate the explanation to something that is familiar to the person.
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