Conflict can be at the heart of teams' best ideas as well as their worst failures. This webinar, presented by Tim Flanagan and Craig Runde, looks at how teams can use conflict to enhance creativity, productivity and the quality of their decision-making. While teams inevitably encounter conflict, too many of them fail to develop norms for how they want to address it when it arises. This session examines how to create the right climate and use constructive communication techniques to manage team conflict effectively.

By attending this session you will

• Discover why conflict is both a challenge and an opportunity for teams
• Learn how to create the right climate for effective conflict management in teams
• Develop approaches for using constructive communication approaches to address team conflict
• Assess your team's current conflict environment

Who Should Attend

The audience for this webinar includes team leaders, team members, project managers, training and development managers and organizational leaders concerned about ensuring high performance in teams.


Maximizing the Value of the Webinar

• Invite others to participate. Structure a group "lunch and learn" session and invite other colleagues to attend.
• Debrief the lessons learned. Set aside time at the end of the Webinar to discuss takeaways and how they apply to your group or organization.
• Tap into your training budget. Ask your HR group or manager to underwrite the Webinar as part of your organization's ongoing staff development effort.

NOTE: The registration fee entitles you to one telephone connection at one location, one master set of handouts (with permission to make additional copies for the participants at your location), one internet connection and an unlimited number of participants from your organization in one listening room.