Strategy Matters 
Vol 3 Issue 2February 2011
Strategy Matters brings you news, tips and strategies for effective communications from Strategic Communications, LLC. We're committed to bringing you success through strategy. www.stratcommunications.com
Avoid These Market Research Mis-Steps
 
I was interviewed recently by a major business publication about common market research mistakes that businesses make. As someone who has been involved in market research - conducting research, contracting with vendors to conduct research, writing about and teaching market research courses - I was able to share a number of examples of things I've seen and done myself!

Some of the most common mis-steps I see include:
  • Not doing research when you should.
  • *Doing* research when you don't need to. 
  • Relying too heavily on qualitative results.
  • Choosing research over reality. 
  • Not paying attention to the results of the research.
Analyzing "The Competition"

We all have competitors, regardless of the industry or geography we do business in. Too often though we make two critical mistakes in considering our competition:
  1. We don't consider all of our competition.
  2. We don't do a thorough job of anlayzing the competition from our customers' point of view.
Most people think of their competition as their direct competitors. For example, if you operate a print shop you may think of other print shops as your competitors. They are, but you also have indirect competitors and this is an important concept for any business to grasp. Your indirect competitors are "any other alternative" to what you have to offer.

For a print shop that might mean giving customers the option of  printing their own materials on their desktop printer. Or, it might mean choosing to promote their services online, eliminating the need for printing entirely. Recognizing all of the other options that your potential customers have is important because it helps you better position what you have to offer against those alternatives. If you're only thinking of direct competitors, you'll overlook some key factors that impact your potential customers' decision-making process.

 
Should You Have a Social Media Policy?
 

Are you confident that all of your employees know what they should and should not be doing with regard to social media? Are you concerned about what they might be saying as a representative of your company either officially or simply because their email domain or profile has a connection to your company name? Have you advised hiring managers about how they should--and shouldn't--use online information sources to do background checks on prospective (or existing) employees?

 

Should you have a social media policy? Chances are you should.

 

According to research by Weber Shandwick and exec search firm Spencer Stuart, more than 1/3 of corporate communication officers indicated that their companies had experienced a social-media-based reputation threat during the past 12 months; just as many were unprepared to address those threats.

 

Despite the risks, the Wave VI in the Social Media Index survey indicates that more than half of the nearly 3000 global IT, HR and financial professionals polled either don't have a social-media policy or are unsure if they do.

  

While some suggest that it is sufficient to simply address the issues/concerns related to social media in already existing policies (e.g. IT policies on the use of the Internet, corporate communications policies on representing the company, etc.), a separate policy specifically dealing with social media can make a lot of sense. Why? It draws attention to employees' online behaviors specifically and avoids any opportunity for misunderstanding.

 

As Warren Buffett has said, it can take 20 years to build a great reputation and only a few minutes to ruin it!

 

Learn more here.


 
Strategic Planning Done Right!
 
Do you dread strategic planning? Do you have a bias toward action? Strategic planning "done right" can help ensure you're headed in the right direction to achieve the results you need. It doesn't have to take a lot of time and doesn't have to be "just an academic exercise."
 
For information on how to do strategic planning efficiently, contact us for a free copy of our white paper, Best Practices in Strategic Planning. 
 

Strategy Matters! 
linda@stratcommunications.com
Offer Expires: 3/1/11

Watch for this new book from Strategic Communications:
The Complete Idiot's Guide to Strategic Planning (scheduled for release in March, 2011). 
Upcoming Events

"Complete Idiot's Guide to Strategic Planning"

March 17, 8-11:30 a.m. Eau Claire, WI

 
In This Issue
Market Research Mis-Steps
Analyzing "The Competition"
Social Media Policies
StratComm In The News

WE'RE IN THE NEWS!