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Social media efficiency
Invariably as I talk to people about social media or make presentations to various professional groups about the use of social media, this question will come up: "How can I find time for all of this?" It's a good question and one I grapple with myself. But, while the options seem endless and it is definitely possible to spend hours exploring Facebook, LinkedIn and Twitter postings, clicking on links that take you to all sorts of interesting information and reconnecting with old friends, it is possible to remain focused and strategic in your online activities.
Many of my contacts, especially those from corporate environments, think social media is a waste of time. It can be. But, for businesspeople and especially those who are entrepreneurs or consultants, social media can represent significant business development opportunities, if used effectively.
As I manage my own social media efforts and the efforts of some of my clients, I've found that organization is a must! (I have to admit, I'm much less effective at managing my own...) Here are some tips that I've discovered through my own social media experimentation:
- Clarify your purpose and stick to that purpose.
- Focus on those tools that connect with your desired market. You don't need to be engaged in all of the various online sites. In fact, when you're just starting out pick the one that seems most appropriate for your needs. Then focus on that one tool and gain some experience to help you learn how to best manage your time.
- Set specific times to focus on different activities. For instance: business-related activities from 4-5:00 p.m. or 8-9 a.m. every day; social online activities from 8-9 p.m. No magic to the numbers; it's just what works for you and allows you to stay in touch.
- Develop a schedule that works for you - maybe one posting a day to each of the social media sites you frequent, one blog a week, a visit to certain group forums 2-3 times/week - whatever works best for you and serves to keep you engaged with your target audiences.
- Write material in advance and schedule its release through various online tools. You can do this with your blog and you can use tools like HootSuite or TweetDeck for postings, etc.
- Set up folders to gather relevant materials. You're likely already reading various newspapers, trade journals and publications, as well as information you come across online. Set up folders for specific topics and, as you come across something interesting, copy or clip it and drop it in the folder. This will give you an ongoing supply of idea generators for your online communications.
- Repurpose materials. Use portions of your blog content in a tweet or LinkedIn update, or in your e-letter. If you respond to a relevant question on LinkedIn, use your response to generate a blog posting. If you see an interesting tweet use it as the basis of a blog. If you write articles, use portions of those articles in your blogs, e-letters and tweets. Leverage the things you're already doing to increase your efficiencies.
- Most importantly - stay organized and stay focused. The #1 key to being effective in managing time online is forcing yourself to stay focused and not going down all of the intriguing rabbit holes that will present themselves. In fact, you may want to schedule an hour or two every week simply to explore those rabbit holes - you never know what you might find!
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| Avoiding the lure of new technology
I just saw the coolest new pen in Bloomberg Businessweek and I really want it. It's Livescribe's Echo and it takes your handwritten notes (that you capture in special notebooks) and digitizes them so you can transfer them to your computer. It also has a recorder so you can capture conversations, lectures, etc., and digitize those as well. Wow! I take notes all of the time and carry a little notebook in my purse to do just that. I also conduct lots and lots of interviews.
A tool like this would be pretty cool! I was very close to visiting my favorite online retailer to make a purchase (the pen is about $199) when reason prevailed and I cautioned myself to "think about it" first. I had, after all, just gotten a new laptop computer, a new desktop computer and a new printer (because my old one wasn't compatible with the new desktop-I think they plan it that way...). I also have a smart phone, an iPod and a Kindle. Did I really need this tool? Did I really need any of the others? Hmmm.
I was about to decide "yes!" when I realized an important barrier. When I take notes I use a mixture of shorthand (an otherwise pretty useful skill I learned many years ago in high school) and "regular" writing. The tool would be unlikely to translate my shorthand notes which might actually take me more time. After all, how much demand can there be these days for a shorthand converter? So...I haven't bought the pen. Yet. I'll post an update next month. | |
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Look at the data!
I just saw an item in the August issue of Human Resource Executive that said that my online piece "Wellness Programs: Worth it or a Waste of time?" was the most viewed HREOnline story the previous month. I'd like to attribute this honor to my brilliant prose, but I have to believe it's the topic. I had an enormous response from HR professionals and other experts as I was researching this piece. It's a topic that resonates with people and stirs some pretty strong emotions, almost all weighing in on the "worth it" side (no pun intended). But, for the most part, those strong emotions represented just that - emotions.
"I'm passionate about wellness programs; I just know they make a difference." (How do you know?)
"Our employees love them!" (How do you know?) "I get emails from them all the time!" (All of them? How many of them? Do you attempt to gather input from those who aren't proactive in their feedback?)
There are some companies that have bottom line evidence to point to the impact of their wellness initiatives on bottom line results related both to employee health outcomes and health insurance coverage costs. But the majority of those I heard from, or that I was able to track down, can't really correlate time, effort and expense to measurable outcomes.
I think this is analogous to what we see in terms of company involvement in social media activities - Facebook fan pages, Twitter accounts, etc. Many "feel" that their time and effort is paying off, but few really know. And, in both of these examples - wellness programs and social media efforts - the measurements being used are pretty basic. Companies may know who is participating and how many, but importantly what they don't know is whether they could have attained the same, or greater, outcomes with other types of activities at less cost.
What's the value of a Facebook fan? What are 1000 followers on Twitter worth? I don't know. But, if you're using these tools in your business you should be trying to find out. |
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