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Communication barriers inhibit effective workplace
communication. They must be addressed directly to realize the powerful
results of effective organizational communication. There are six chief
barriers. Here they are along with solutions for each:
1. Your stakeholders
have other priorities. This is the norm, to be expected. Of
course, they have other things on their mind besides your interests.
SOLUTION:
Integrate your message with their priorities. Find ways to address
their most important deliverables, take care of their burning issues,
relieve the pressure they are facing, or turn down the heat they are
experiencing.
2. Your stakeholders
do not see the value of listening to you.
SOLUTION: Bring
them in to evaluate a critical decision you are facing. Make a thorough
presentation that lays out the context, the options, and the dilemmas.
Ask them to think both independently and together about the best way
forward. Highlight win-wins as they appear.
3. The people you are
trying to reach are distracted.
SOLUTION: Do
something countercultural to catch attention. Take on the concerns and
issues of those who show resistance and make them your cause célèbre,
attracting public attention and support.
4. People are
juggling all they can, overwhelmed, maxed out, and don't have the
bandwidth to pay attention to something new.
SOLUTION:
Call a special meeting to address their concerns. Bring in the
people who matter most: their boss, critical partners, peers of
influence, thought leaders in their field, customers, and members.
5. There is so
much happening that it is difficult to stand out.
SOLUTION:
Stage a concentrated series of highly visible activities in a very
short period of time.
6. The people you
must reach have someone else programming their time who is not a
supporter.
SOLUTION: Go
directly to the source of competing demands to win support. For
example, call a meeting of all managers who supervise the people you
want to engage and demonstrate the effectiveness of their subordinates.
Connect their common self-interest to the objectives of your initiative.
Join me May 12 & 13 in Wash, DC, for this very
cool, innovative, and seriously fun event. These two days, hosted by
Steve Denning and I, will be dedicated to remaking the management
mindset; that is, reinventing business, governmentt, education, and
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All the good information is here.
Middle East Leadership Lessons
Social media plays a powerful role in the ongoing
Middle
East transformation. Last Wednesday I flew to Atlanta to discuss this
with business relationship and social media expert, David Nour. He is
Iranian born and the global thought leader in the field of Relationship
Economics.
Read the best of our conversation.
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