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ABC Computers eNewsletter

April 2010
In This Issue
Convergence 2010 Highlights
Microsoft Dynamics Excellence in Innovation Award Winner
An Action Plan for IT
Why Customer Relationship Management?
Don't Be Fooled by Software Pirates
May 19 Webcast: Are You Battling a Paper Monster?
20% Discount Offer for Convergence Attendees
7 Tips for Excellent Customer Service
Improved Microsoft Dynamics NAV Test Drive
Send to a Colleague   
Buy Office 2007 Today, Get Office 2010 Free
Purchase, install, and activate a qualifying Office 2007 product between March 5, 2010, and September 30, 2010, and you'll be eligible to download Office 2010 at no additional cost.
Customer Testimonial
"I thought the conference was great. The quality of the presenters and the agenda for the day was excellent. It exceeded my expectations."
Dave Wiesmann
Project Manager
LIDS, Inc. Team Sports
Dynamics Offer
For a very limited time, Microsoft Dynamics GP, SL, AX & NAV customers can receive up to 15% off when purchasing additional user or add-on module licenses.
May Quick Quiz
  In web site addresses on the Internet, what does "http" stand for?
Dynamics GP
 Statement of Direction
Get a look into the future of Microsoft Dynamics GP?
Read this important product development road map for Microsoft Dynamics GP now.
Security Alert
Windows 7 Tips
Tips & Tricks
April Quick Quiz Answer & Winner
Question:  What year was the word "computer" first used to describe a mechanical calculating device?
 Answer:  1897  
Winner: Kris Stenulson
Kris won a $25 Darden Restaurant Gift Card!
ABC Computers
1990 Godfrey Drive
Waupaca, WI 54981
Mailing Address
 PO Box 546
Waupaca, WI  54981
Additional Locations
Technical Support [email protected]
General Inquiries
Our 3rd annual Customer Conference, A Day @ ABC, was a huge success!  Businesses from all over the Midwest made the annual trip to Waupaca for this unique learning event.  This year was especially full of training as we hosted the MANUG (Madison Area NAV User Group) here in Waupaca on Wednesday, the day before the customer conference - giving us two days of intense learning and networking.
Sessions included Microsoft Technology products such as Microsoft Office 2010 and Windows Server & Virtualization.  ERP sessions inlcuded highlights of the newest releases of Microsoft Dynamics NAV 2009, Dynamics GP 2010 and Dynamics CRM 4.0, and vertical solutions for these products.
Our sincere thanks goes out to all the business partners that contributed to make this a very successful event.
For all those that attended, we appreciate your feedback to make this a better learning event each year!  Hope to see you next year!

Donovan's Signature
Donavan Lane, CEO
ABC Computers
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Convergence 2010 Highlights
Once again Convergence proved to be a great investment of time.  Hosted in Atlanta this year, Convergence 2010 was attended by over 8,000 Microsoft customers.  ABC clients included Schoeps Ice Cream, Sheldon's/Mepps, LIDS, Mirus BIO LLC, Promega, Clasen Quality Coatings, and Customer Excellence Award winner, Batteries Plus.
It was an action packed four days. Read more PLUS catch a video of the keynote!
Congratulations Batteries Plus!  Winner of a Microsoft Dynamics Excellence in Innovation Award
ExcellenceAwardWaupaca, WI - April 25, 2010.
ABC Computers is pleased to announce their customer, Batteries Plus, LLC, was recognized by Microsoft® with a 2010 Microsoft Dynamics Customer Excellence Award for Excellence in Innovation for Microsoft Dynamics GP and was honored by Microsoft executives at an awards luncheon on Sunday, April 25, at Convergence 2010 Atlanta, the premier International Microsoft Dynamics user conference.  Read the entire press release.
An Action Plan for IT
You're CFO, and you've just been handed oversight of the IT department. Do you run for the Excedrin, or start leading the charge to cloud computing?  While some experts warn that technology-timid CFO's risk being manipulated by canny IT managers, others note that there's far more to overseeing IT than knowing the buzzwords. For any CFO who is in this position now (or will be in the future) this article is a must-read, full of practical management advice.  Like this: "Don't let the reporting relationship with the CIO stop you from talking to help-desk staff..." Click here to read the full story, and prepare your own IT action plan.
Why Customer Relationship Management?
"Customer Relationship Management - what's the big deal?  I manage my customers just fine.  When they ask for something, I provide it.  When I have something new to offer them, I call.  This works for me, why do I need to change?"  This dialog reflects the common sentiment we hear from customers day in/day out.  But is there a better way?  Can you get more out of these relationships?  Learn if you can provide more to your customers.
Don't Be Fooled by Software Pirates
Software piracy is an unfortunate outgrowth of the technical age, but what multiplies the risk is that many people view software piracy as a victimless crime. A recent survey conducted by the Business Action to Stop Counterfeiting and Piracy (BASCAP)1 revealed that some consumers perceived the counterfeit business to be harmless and not unethical because no one gets hurt. Right?  Find out...Access this important article here.

May 19 Webcast:  Are You Battling a Paper Monster?

You need KwikTag, the Paper Killer App for Microsoft Dynamics GP and NAV!  Customers everywhere are reaping the rewards of digital filing. 
Join us on May 19 and attack the Paper Monster in your office! Gain all the benefits of digital filing with KwikTag's unique patented process which leverages your existing office resources and reduces cost up to 80%. KwikTag is so revolutionary, it was chosen by Microsoft for its innovation.
There is no cost to attend. However, space is limited and pre-registration is required. Reserve your spot today!
20% Discount Offer for Convergence 2010 Attendees
Microsoft Dynamics GP, Microsoft Dynamics SL, Microsoft Dynamics NAV, and Microsoft Dynamics AX customers who attended Convergence 2010 in Atlanta are eligible to receive up to a 20% discount when:
     · Acquiring additional users
     · Acquiring additional modules/granules
     · Transitioning between Microsoft Dynamics product lines, editions
       or Licensing Models (LMT) 
This exclusive offer ends May 28, 2010. Contact me now for more details!
7 Tips for Excellent Customer Service
Good customer service often isn't good enough anymore
ServiceCustomers and clients are becoming increasingly disenchanted with the merely adequate. For them, extraordinary service is the rule, not the exception. Anything less, and they're happy to vote with their feet and their wallets. That makes extraordinary service necessary, not just desirable.
Improved Microsoft Dynamics NAV Test Drive
Check out the updated Microsoft Dynamics NAV Test Drive site, where potential customers can log onto our the Microsoft Dynamics NAV Test Drive environment using their web browser and experience Microsoft Dynamics NAV 2009 first hand without the need of installing it themselves.

On the site, you'll also find case studies, demos, videos, white papers, and other resources for learning about Microsoft Dynamics NAV solutions.   Take A Ride Now
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About ABC Computers 
ABC Computers is a business technology solutions provider that specializes in the deployment of Microsoft Dynamics NAV, Microsoft Dynamics GP, network engineering, hardware and business consulting services. We are a Microsoft Gold Certified Partner with a team of certified engineers, developers, and application consultants. Over the last 25 years, ABC Computers has developed reputation for helping clients achieve their goals by first listening and learning about their business, and only then recommending a solution. 
Donavan Lane, as well as each team member of ABC, is totally dedicated to your complete satisfaction. Thus our commitment to setting up Business Solutions...Your Way.