March 2010                                                                                                                              Vol. 4, Issue 1
The Neuroscience of WE
Communicate - Differentiate - Innovate
In This Issue
Thoughtful Quotes
New Wisdom to Think About
Updates and News from CWI Members - Jon Entine
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by Judith E. Glaser
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42 Rules for
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Thoughtful Quotes

"Motivation is everything. You can do the work of two people, but you can't be two people. Instead, you have to inspire the next guy down the line and get him to inspire his people."
Lee Iacocca

"WE-centric Leadership in twelve words or less: Maximize the individual, create a community of people, and define the purpose. Simplistic yet so powerful!"
Cindy Tortorici

"Nothing so conclusively proves a man's ability to lead others as what he does from day to day to lead himself."
Thomas J. Watson, Sr.

"Think P.I.G. - that's my motto. P stands for Persistence, I stands for Integrity, and G stands for Guts. These are the ingredients for a successful business and a successful life."
Linda Chandler

"When we are able to let go of vested interests, old, faulty assumptions, beliefs, and stories, and open our minds to new possibilities, we transformation our relationships and we transform our workplace."
Judith E. Glaser & Jerry Manas

"Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish."
Sam Walton

"We work so hard create a positive relationship, but it can be damaged in a moment with a thoughtless message."
Deborah Dumaine

"Management is doing things right; leadership is doing the right things."
Peter F. Drucker

"Don't tell people how to do things, tell them what to do and let them surprise you with their results."
George S. Patton

"We each cast a powerful shadow that impacts every soul we meet throughout the day."
Deborah E. Garand

"Innovation distinguishes between a leader and a follower."
Steve Jobs

"If your actions inspire others to dream more, learn more, do more and become more, you are a leader."
John Quincy Adams

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Contributing Expert

Judith is one of many contributing experts on the sites listed below.
Greetings!Judith E. Glaser

Welcome to our newsletter - The Neuroscience of WE. Every month, we will be bringing you new ideas to think about, new practices to experiment with, and new thoughts on topics such as changing organizational culture, creative team development and leadership assessment and development to inspire you.

Welcome new readers! We are delighted that you are interested in learning more about Creating WE leadership. We are confident that you will find our monthly newsletter informative and always welcome your feedback. 

New Wisdom to Think About

Anger ManagementConventional wisdom has suggested that it's better not to talk about negative emotions as a way of handling them. So, we turn to alternative strategies such as holding our negative emotions in (as suggested by Anger Management and Emotional Intelligence programs), suppressing them, managing them, or sharing them with others (gossip/triangulation) just to get them out.

However, recent discoveries at neuroscience research centers are revealing how to handle negative emotions in new and healthy ways. This updated wisdom takes us down another path. Rather than suppressing or ignoring emotions, which only damages our internal healthy functioning, we need to learn to express our emotions in constructive ways. Learning how to label emotions in healthy ways has a big impact on emotions - both for the speaker and the receiver.

Careful labeling of an emotion enables us to regulate the emotion. If the emotion is "rage" or "frustration"- labeling it causes the rage and frustration to settle down. Constructive labeling enables the speaker and listener to clarify the emotional distress. It prevents the speaker from bringing a higher emotional tone to the situation and brings a more logical frame of reference to the situation. This practice regulates the brain and provides a calming effect.

AmygdalaLearning how to label emotions and express our discomfort enables us to quell the fear and pain centers of the brain (amygdala) and activates our reasoning and forward-thinking centers in the brain (prefrontal cortex) where our strategic and social skills reside. Our pleasure centers are more closely linked to the prefrontal cortex, so we feel better when we come up with more effective strategies for handling our emotions and creating new strategies for the future.
 
Neuro-tips

We are at a critical inflection point in the world today. In this WE-centric universe we need to acknowledge our vital role and responsibilities to each other on our journey. Our new WE-centric world is built on candor and caring, which expand positive powers in the world. In a WE-centric world, leaders understand that human beings are designed to be social. We either pull people toward us, or we push them away.
 
Rejection = pushing people away and is experienced as pain by those rejected. Compassion and caring = pulling people toward us is experienced as pleasure by those who are accepted. You can become a game-changer and shift your culture into a "WE-centric" culture by applying these neuro-tips at work.
 
NEURO-TIP #1: Our brains are designed to be social

Our brains are designed to be social. Our need for belonging is as or more powerful than our need for safety. When we are rejected, we experience pain in the same centers in the brain and body as when we break a leg. Being emotionally orphaned is more painful than death. When others show us love, respect, and honor us, it triggers the same centers in the brain as when we eat chocolate, have sex, or are on drugs. Understanding this dynamic will change how you lead.

QUESTION: Knowing that our brains are designed to be social, what Leadershift could you make in your life starting tomorrow to create greater positive connectivity with others at work?

NEURO-TIP #2: Appreciation reshapes our neural networks to give us a broader perspective of the world

When we feel sad, depressed, alone, fearful and disconnected from others, our mind closes down. Messages from the amygdala say "protect" and our brains are hardwired and designed to protect us from harm. Through co-creating conversations that focus on how we can tackle our challenges and difficult situations together, we activate an appreciative mindset. Our neural chemistry changes; we 'turn off' the fear-based neuro-messages from the amygdala, and 'turn on' the brain connections that feed up into the prefrontal cortex - our 'executive brain.'  We see that our 'perspective has shifted' and it's because that part of our brain - our prefrontal cortex - is now engaged.

QUESTION: Knowing that appreciation is the food that enhances the health of our brains, minds and souls, what Co-creating Conversations could you initiate tomorrow and with whom - that could shift the feel of your workplace from judging to appreciating? 
 
NEURO-TIP #3: We avoid what is painful; we engage in what is pleasurable

From birth, we learn to avoid physical pain and move toward physical pleasure. We learn to protect ourselves from ego pain, building habits and patterns of behavior that protect us from feeling belittled, embarrassed, or devalued.

At work this tendency translates into avoiding a person who appears to compete with you when you speak up, to avoid a boss who sends you silent signals of disappointment. Pain can also come from what you anticipate-not from what is real. If you imagine that telling colleagues they are annoying you will lead to a fight or argument, just the thought of having that conversation will produce the social pain of being rejected or being in an uncomfortable conversation. We often avoid the conversation and hold the frustration inside. The feared implications of pain become so real for us that we turn to avoidance, since confronting a person with a difficult conversation may lead to yelling, rejection, or embarrassment.

QUESTION: Knowing that avoiding others to avoid perceived pain of a difficult conversation may only create greater pain down the road, what person and what conversation could you have starting tomorrow to build greater trust and candor with a colleague?
Updates and News from
CreatingWE Institute Members

This Month's News

Jon Entine-CWI's Sustainability Practice Leader
  1. The Washington Post has commissioned Jon Entine to do the feature article in its April 21st Special Section on Sustainability.

  2. A TV News story by Jewish Life TV (JLTV) on Entine's book called "Abraham's Children: Race, Identity and the DNA of the Chosen People," posted on YouTube, went viral and has now been cross-posted in more than 40 sites around the world and seen by more than 300,000 people.

  3. For more information, please visit Entine's new Sustainability Management & Leadership website, www.ESGMediaMetrics.com
Getting to the next level of greatness depends on the quality of the culture, which depends on the quality of relationships, which depend on the quality of conversations.

Everything happens through conversation!
 
Sincerely,

Judith E. Glaser

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