June 2009                                                                                                               Vol. 3, Issue 6
The DNA of Leadership
Communicate - Differentiate - Innovate
In This Issue
We Are Family Foundation
Creating WE Institute
Expeditionary Learning Schools
Guru Nation
Building our Brain Trust
Fasinating Neuro-Tips
Quick Links
Join Our Mailing List
Award Winning Books
and Multimedia
by Judith E. Glaser
Book Block
 
"It seemed rather incongruous that in a society of super-sophisticated communication, we often suffer from a shortage of listeners."

Erma Bombeck

NewslettersView our Past Newsletters
"One does not discover new lands without consenting to lose sight of the shore for a very long time." 
Andree Guide

We Are Family Foundation ("WAFF")
WAFFWAFF is a not-for-profit organization dedicated to the vision of a global family by creating and supporting programs that inspire and educate the next generation about respect, understanding and cultural diversity.

Learn about
WAFF schools.

View their web site for additional information

Follow WAFF on:
Facebook Causes
Twitter
YouTube

"... the more original a discovery the more obvious it seems afterwards."

Arthur Koestler

Creating WE Institute
Where the Art of Engagement and the Spirit of Innovation Build Collective Wisdom in the Workplace...
 
Creating WE Institute

Visit our web site for additional information
"Self-trust is the first secret of success."

Ralph Waldo Emerson
Contributing Expert

Judith is one of many contributing experts on the sites listed below.
"It takes years to build up trust, and only seconds to destroy it."
Anonymous

Anonymous
Expeditionary Learning Schools ("ELS")
ELS Schools
ELS is a national, non-profit organization that opens new schools and partners with existing schools. The ELS approach promotes a school culture that demands and teaches compassion and good citizenship.

View their web site for additional information

"The real voyage of discovery consists not in seeking new landscapes but in seeing with new eyes."

Marcel Proust
Greetings!Judith E. Glaser

Welcome to our newsletter - The DNA of Leadership. Every month, we will be bringing you new ideas to think about, new practices to experiment with, and new thoughts on topics such as changing organizational culture, creative team development and leadership assessment and development to inspire you.

Welcome new readers! We are delighted that you are interested in learning more about Creating WE leadership. We are confident that you will find our monthly newsletter informative and always welcome your feedback. 

Guru Nation

Guru NationWe are proud to be in alliance with The Guru Nation, the fastest-growing online professional development and career advancement network.

Join Judith's upcoming LIVE session on The Guru Nation. Membership and call-in is FREE!

Thursday, July 9, 2009
Change One Thing Change Everything

Building our Brain Trust

Building Trust Takes Commitment

Too often, we see management and employees as separate. In reality, both are part of a larger system of colleagues working together to create positive business results. The challenge for you as a leader and as a colleague is to understand how to create "mutual trust" through the way you communicate with colleagues every day.

TrustOur ability to communicate openly, with candor and caring, determines the quality of the connectivity between us as individuals, teams, or larger organizational units. While we do not always talk about our fears of speaking up candidly, we feel it. Knowing where we stand is vital to our success, and when we feel we are on the outs, it negatively impacts our performance. We start acting strangely-we protect, we hide, we defend-all because we feel we are being rejected.

Creating the space for open and non-judgmental conversions is a WE-centric skill. As we have conversations and listen, we are able to sort out what affects our personal future and what does not. The Amygdala in our brain senses threats and tries to prevent them from harming us. It senses where we are in the pecking order, who is bigger, who is more powerful, and who is a friend or foe. This kind of subconscious listening is fundamentally I-centric by nature. 

Listening I-centrically

Listening I-centrically causes us to be apprehensive in our conversations with others and cautious about their intentions and motivations. One of our least-developed skills is the ability to confront another person and have a difficult conversation. As a consequence of our fear of confrontation, we reactively take on the posture of being defensive when we sense we are facing an enemy.

Difficult ConversationsEven thinking of the word "confrontation" causes our blood to boil, or our fears to rise. The word is fraught with meanings that keep us at a distance from others. The dictionary defines confrontation as "to stand over or against in a role of adversary or enemy." While the word also means "to meet or to face someone; to encounter another person," we often project onto the word all of the bad experiences we have had when we face others. Over time the word itself has become tinged with fear and apprehension.

When we think of a "confrontation" or of having a "difficult conversation" with an associate,   it takes many of us to the edge of our comfort zone, and we will do everything imaginable to avoid it.

Having a difficult conversation scares many of us into thinking we will lose a friendship, and so we avoid confronting the truth. When we feel frustrated or angry with someone who has stood in the way of our success or undermined us and caused us to lose face-at least from our point of view-we get so upset we just can't find the words to express ourselves. We end up angry and express our most reptilian behaviors (Our Amygdala Response which is hardwired as fight, flight or freeze). Worse than that, we hold all our feelings inside until we boil up and over with frustration, and then we blast that person. 

How We Connect

Leadership handshakeConfronting others honestly requires that we all share mutually in building relationships, with all parties feeling the power of the exchange; these are power-with relationships. When we feel others want to own us or take our power away-a power-over relationship-we fear harm and cannot open up with honesty. If we think of our conversations as a power-over experience, it's impossible to be comfortable confronting others honestly.

Additionally, when confronting another person brings up potentially volatile emotions, we move with caution and keep our real feelings close to our chest. In the most extreme cases, when in the midst of situations that stir up highly charged emotional content, most of the tension and drama are actually taking place in our own minds. We make up our "story", and this is how we see the world. It is our own personal drama of the confrontation, and our interpretation of our experience. Much of our frustration is coming from the words we use to tell this story to ourselves and to others. 

Behind the Scenes

Behind the scenes is the reality of the confrontation challenge:

  • How do we communicate with each other when we feel we are being excluded?
  • How do we deal with others in a way that builds relationships rather than erodes them?
  • How do we masterfully keep ourselves in a state of openness, with our assumptions and inferences in check?

Co-creating Conversations

  • Think about your workplace.
  • Think about your team.
  • What Co-creating Conversations can you introduce to create a stronger WE-centric workplace?
Fascinating Neuro-Tips

  1. Albert EinsteinMore electrical impulses are generated in a single human brain than by all the telephones in the world!

  2. Albert Einstein's brain weighted 1,230 grams (2.71 lbs) significantly less than the average of 1,300! There is speculation that his neuronal networks were more efficient than the average person.
Getting to the next level of greatness depends on the quality of the culture, which depends on the quality of relationships, which depend on the quality of conversations.

Everything happens through conversation!
 
Sincerely,

Judith E. Glaser

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