June 2008                                                                                                               Vol. 2, Issue 6
The DNA of Leadership
Communicate - Differentiate - Innovate
In This Issue
Navigational Communications: Gender Intelligent Listening
Creating WE at Work
The Leadership Secret of Gregory Goose - a recent review
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Listen to our recent interview discussing Gender Intelligence with Jim Blasingame - The Small Business Advocate on June 18, 2008
Creating WE Institute
Creating WE Institute
The Creating WE Institute is a group of international critical thinkers who are partnering with clients, and practitioners in developing and disseminating Programs, Toolkits, Workshops, and Train-the-Trainer Certifications that will result in shaping the DNA of organizations to foster the highest level of growth and collaboration possible. 
 
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Barbara Annis & Associates
Barbara Annis
We are pleased to announce that Benchmark Communications and Barbara Annis & Associates have formed a partnership and together are dedicated to bringing into the workplace, the latest research, thinking and practice on Gender Intelligence and Inclusiveness
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This year we are
working closely with the We Are Familiy Foundation to launch the Three Dot Dash Initiative.

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Greetings!Judith E. Glaser

Welcome to our newsletter - The DNA of Leadership. Every month, we will be bringing you new ideas to think about, new practices to experiment with, and new thoughts on topics such as changing organizational culture, creative team development and leadership assessment and development to inspire you.
Navigational Communications:
Gender Intelligent Listening

"We are all in races, every day, especially
in the work environment.  Racing is a way
of life, and we are all in it together." 
                                                    By Judith E. Glaser

Most of a leader's day is spent communicating, and for a leader, listening is perhaps the most important component of communication.  Listening is the vital tool for connecting with others, for understanding your environment, for building relationships and partnerships with others, and for navigating your world collaboratively.

The Untrained Navigator
We hear one − seventh as fast as we think; about one unit of hearing to five units of thinking.  Obviously, the mind has the opportunity and the time to construct questions inferences, assumptions and associations as we listen. 

However, are we using this time wisely and with the newest wisdom and insights from the world of neurosciences and Gender Intelligence? Consider some of these newest insights about listening and gender in business.

Listening is Never Neutral
Lets start with some basics.  Unlike this page before it was printed, the listening adult mind is never blank or completely impartial.  Our listening is influenced by events, relationships and experiences − all adding meaning to what we hear.  As objective as we would like to think we are in our listening, we actually are not.

We are subject to the effects of our physical and emotional states.  Being tired, angry, elated or stressful predisposes us to selectively attend to what we hear.  These two forces − history plus emotional state − make up our "listening set" at any point in the day. Gaining awareness of how we listen will enable you to adapt to challenges more quickly and give us a newfound set of insights from which to strengthen our leadership influence.

Our Listening Set  - Brain Differences
We listen through past experiences and past interpretations.  Our "listening set" becomes our frame of reference that helps us make sense of and make meaning out of our experiences, giving us our perspective or point of view.

Most interesting to the unfolding story know that women's brains and men's brains differ dramatically, according to neuroscientist Rex Jung, one of our Creating We Institute founding partners.  Through his pioneering research, we can see that men and women listen very differently based on how their brains are hardwired to respond to problem-solving, decision making, innovation, and relationship building, to name of few of the many differences.

How Women Listen
Women's brains have much larger corpus callosum - the part of the brain that connects both left and right hemispheres.  Women listen by connecting more data points than men do.  They listen with a larger frame of reference, processing context, connecting data points and listening for implications.  By nature, women are more interested in the journey before the destination.

How Men Listen
Men listen with a more focused attention to solving a problem, making a decision or taking action quickly.  Men have more "compartmentalized listening" while women have more web-based listening.  Men listen to make a decision, to get the "answer" or to fix a problem, while women listen first to get the broad context and explore the dynamics so they can make the decision with a broader perspective.  Men listen to take steps forward and make a decision, much more quickly than women do.  By nature, men are interested in the destination, before the journey.

On Your Mark, Get Set  
Whether you are a man or women, or are in sales, marketing, technology, publishing, media, banking or whatever your field of concentration, understanding how your brain listens and how you use listening to navigate your world is vital to your success as a leader.


Creating WE at Work

The world at work is changing.  Successful organizations are paying attention to their culture and environment and are learning to make use of both men's and women's strengths to shape their workplace.

Creating WE Institute
Our work is based on over 25 years of research and client engagements. We consistently see that focusing on Creating WE issues, including how Gender Intelligence, Collaborative Intelligence, Innovative Intelligence and Needs Intelligence positively impacts each organization's ability to create sustainable business results.

Gender Intelligence is a new and emerging discipline akin to Emotional Intelligence that encompasses a broader range of competencies including: Cultural Intelligence, Gender & Conflict, Vital Conversations, Creating Inclusive Cultures & Environments, Breaking Through Gender Barriers, Building Gender Intelligent Teams, Having Difficult Conversations, and the Neuroscience of Gender.

In order to ensure that Gender Intelligence becomes part of an organization's DNA, we provide Executive Coaching and Consultative Services that enable leaders at all levels to become the role models for future generations of leaders.

For those interested in participating in either our corporate work or our global work please contact us at: jeglaser@creatingwe.com.
The Leadership Secret of Gregory Goose - a recent review

Barbara AnnisLibby Wagner of Training Media Review recently posted an extremely positive review of our training DVD - The Leadership Secret of Gregory Goose.  Libby quotes:

"The Leadership Secret of Gregory Goose is a good introduction and would be a great companion to a performance management system that helps leaders incorporate coaching and performance management behaviors.

And it could be really fun to hear your co-workers talk about wing flapping, loud honking, pecking, and strutting. That in itself makes it worth it!"

Getting to the next level of greatness depends on the quality of the culture, which depends on the quality of relationships, which depend on the quality of conversations.

Everything happens through conversation!
 
Sincerely,

Judith E. Glaser
Revised Benchmark