Header DO NOT DELETE
July 2011
A New and Growing Anxiety Disorder Affecting Americans
Win It! A New Monthly Trivia Prize
Shiny New Gadget: EchoSign
Is Best Buy's New Electronics "Buy Back" Program All It's Cracked Up To Be?
Phishing - It's No Longer Just Something You Do With Grandpa On Sunday Afternoon
The Lighter Side
Client Corner
Office Notes
Lauren's Corner

Lauren DO NOT DELETE

As a business owner,
I know you don't
have time to waste
on technical and
operational issues.
That's where we shine!
Call us, and put an
end to your IT
problems.


- Lauren Groff

Groff NetWorks, LLC


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The Woman On The Other End Of The Phone Wept...       

 

"The world is against me and I can't take it anymore!" cried the distraught woman. She had just called a crisis hotline desperate for someone to help her. "Last week I was in a car accident, my house was broken into, and now my computer has crashed and erased all of my business files!" This woman was already having a bad week, but it was that stupid computer that finally made her snap.

 

A New and Growing Anxiety  Disorder Affecting Americans

According to a Washington Post report, there is a fast-growing disorder that is affecting millions of American called "computer rage" - and psychologists and crisis hotlines are starting to see more people and more computer rage cases cropping up. Kent Norman, a University of Maryland psychology professor, studies computer rage and its effects. According to Norman, "In the workplace and at home, we're smashing computer screens, beating on keyboards, and throwing equipment out the window." What's interesting about this phenomenon is that most people do not destroy, smash, or beat on non-electronic items like cars and furniture; it seems completely directed towards electronics, and more specifically computers.

 

Don't Be A Victim!

Since most people spend their entire day working at a computer, problematic PCs are certainly a huge contributor to stress and anxiety. If you already have enough to worry about and want to make sure your computer isn't adding to your stress and anxiety levels, call us today at 518-320-8906 about our MyNetworks plan. For a flat-rate fee, we'll monitor and maintain your computer network to make sure you never want to throw your keyboard through the monitor!

 

Who Wants to Win Two Hoffman's Car Washes? Take Our Monthly Trivia Challenge!

The Grand Prize Winner of last month's Trivia Challenge Quiz is (drum roll, please) Zena Lomonaco-Motyl, Associate/Director of Finance and Human Resources at Lewis Engineering, P.C. in Albany. She was the first person to correctly answer our question below:

What inventor averaged one patent for every three weeks of his life?
a) Thomas Edison
b) Benjamin Franklin
c) Alexander Graham Bell

 
The answer is "a":   Thomas Edison

Congratulations, Zena!
She won our new monthly trivia prize, two exterior car washes at Hoffman's Car Wash.

Now, here's your chance to win our new monthly trivia prize -two exterior car washes at Hoffman's Car Wash!
 
This Month's Trivia:
The word 'patriotism' comes from the Latin patria which means...?
a) Loyalty
b) Homeland
c) Pride
d) Freedom


E-mail us right now with your answer!
trivia@groffnetworks.com

Please note: One prize per entrant per year. Entrants who have won a trivia contest in the last 12 months are ineligible to compete for prizes.
Shiny New Gadget of the Month   

 EchoSign

    If  you are a business that is still faxing or mailing documents because you need a signature, you'll love this month's gadget, EchoSign.

 

Contracts have been faxed and mailed for years because of the binding laws associated with signatures. EchoSign allows the legal, electronic signing of documents to speed up the signing process - now you can e-mail a PDF, Word document or Excel file to someone and allow them to "sign" without printing it off, signing and scanning, faxing or mailing it back to you.

 

The free version of EchoSign allows the user 5 signatures a month, which may be adequate for those that only deal with contracts and other signed documents once in a while. However, for those that need to use the product on a daily basis, upgrading to the Pro version costs $14.95/month, the Team version (2-9 users) is $40/month and the Enterprise version (10+ users) is $299/month.

 

In addition to speeding up the signing process, this app also allows you to track, organize and file your paperwork securely online, available for reference at any time.

 

For those who prefer to keep the paper trail organized in computer files instead of physical files, EchoSign would be a great help.

Is Best Buy's New Electronics "Buy Back" Program All It's Cracked Up To Be?

 

 

    You may have heard about the new "Buy BBest Buyack" program being offered by Best Buy. The premise behind Best Buy's Buy Back program is simple: Buy a technology product in certain categories - mobile phones (but not pre-paid phones), laptops, netbooks, tablet computers and TVs - from Best Buy, and the store will let you bring it back and receive a portion of the purchase price. Of course, there are "catches".


    First, the Buy Back program isn't free. Its upfront cost is based on what you're buying. For example, the Buy Back benefit on a $2,500 TV would cost $349.99. New laptops can run $70 and phones $40 to $60. Second, Best Buy won't give you the full purchase price back. The amount is based on the age of the device and the condition it's in. An item returned within six months will get you a minimum of 50% of the purchase price provided it's in good condition and you have all the parts. If you wait 18 to 24 months, you'll get no more than 20% and if you wait 24 to 48 months, you'll only get 10%.

 

    Finally, you don't get cash but a Best Buy gift card, which, naturally, can only be used at Best Buy. So is it a good deal? Depends on how often you like to upgrade your equipment and how much you frequent Best Buy stores. If you like new things and love Best Buy, it's probably a great deal. However, there are many critics of the promotion who say the only beneficiary is Best Buy.

Careful! Phishing E-mails On The Rise

 

 

    A phishing e-mail is an e-mail sent by a hacker designed to fool the recipient into downloading a virus, giving up their credit card number, personal information (like a social security number), or account or login information to a particular web site. Often these e-mails are well designed to look exactly like an official notification from the site they are trying to emulate.

 For example, a recent phishing e-mail was circulated that appeared to come from Facebook stating that videos or photos of Osama Bin Laden's death were posted online. These e-mails looked exactly like a legitimate Facebook e-mail and even appeared to come from "Facebookmail.com." Once you clicked on the e-mail the phishing site would attempt to install a virus on your machine.

And now due to recent security breaches with Sony and e-mail marketer Epsilon, phishing attacks are going to increase, and they are going to get more sophisticated and harder to distinguish from legitimate e-mails. That's because the hackers that were able to access the private databases of the above mentioned companies now have the name, e-mail and interests of the subscribers, and in some cases birthdays, addresses and more. That means a phishing e-mail can be personalized with relevant information that the user provided Sony, making the e-mail appear to be more legitimate and the user more likely to click on the links provided and take the actions requested. Now, more than ever, it's critical that you are wary of e-mail notifications and the actions they request you take. Even having good anti-virus software installed won't protect you if you give your account information away freely.

The Lighter Side...
Church Bulletin Bloopers

 
The following are real messages that were posted on church bulletin boards:
  • Ladies, don't forget the rummage sale. It is a good chance to get rid of those things not worth keeping around the house. Bring your husbands.
  • The peacemaking meeting scheduled for today has been canceled due to a conflict.
  • The sermon this morning: "Jesus Walks On The Water". The sermon tonight: "Searching For Jesus".
  • Next Thursday, there will be tryouts for the choir. They need all the help they can get.
  • The agenda was adopted...the minutes were approved...the financial secretary gave a grief report.
  • Barbara C. remains in the hospital and needs blood donors for more transfusions. She is also having trouble sleeping and requests tapes of Pastor Jack's sermons.
  • The 'Over 60's Choir' will be disbanded for the summer with the thanks of the entire church.
  • Missionary from Africa speaking at Calvary Memorial Church in Racine. Name: Bertha Belch. Announcement: "Come tonight to hear Bertha Belch all the way from Africa."
  • Announcement for a National Prayer & Fasting Conference: "The cost for attending the Fasting & Prayer Conference includes meals."
  • Miss Charlene Mason sang, "I Will Not Pass This Way Again", giving obvious pleasure to the congregation.
Client Corner

Donna Gutzwiller"The transition to Groff NetWorks from our last service provider was very smooth. Working with Groff NetWorks has not only improved our technology management, it has also been a pleasant experience. Since partnering with Groff NetWorks, I don't worry about my company's technology anymore. I have peace of mind. Groff NetWorks explains things in a way that I can understand, and they take care of everything in a timely matter. They are prompt, friendly, and most importantly, honest. They really do a great job."

 

Donna Gutzwiller  |  Office Manager

Audio Visual Sales and Service, Inc. in Schenectady

 Office Notes       
                    

   Welcome our new client, The Winfield Group, in Clifton Park. 

 The Winfield Group

Lauren's Corner
  
Last month, I went to Philadelphia for a business conference called Schnizzfest. Below are some pictures from the Schnizz-off, of which I was a runner-up.
 

What is "Schnizz?" Well, in business, there is a saying that I've heard - that success in business is only 10% about your technical knowledge, whereas 90% of success in business is about your attitude, self-image and self-discipline. Let's just say the Schnizz regards the 90%.  

Is the Schnizz in you? 

 

 Schnizzfest1

 

 

Schnizzfest2