Header DO NOT DELETE
November 2010
6 Reasons To Choose Hosted Solutions Over Traditional IT
Win a $15 Stewart's Gift Card!
Shiny New Gadget of the Month: Wand Scanner
Client Corner
What To Do When Someone Posts A Negative (Untrue) Review Of Your Business Online
IRS Warns Of An E-mail Scam Targeted At Businesses Making EFTS Payments Online
Lauren's Corner
Office News

Lauren DO NOT DELETE

As a business owner,
I know you don't
have time to waste
on technical and
operational issues.
That's where we shine!
Call us, and put an
end to your IT
problems.


- Lauren Groff

Groff NetWorks, LLC


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6 Reasons To Choose Hosted Solutions Over Traditional IT

    

     If you want to save your organization a good amount of money on hardware, software and support, you ought to be looking at the various hosted IT solutions that are available.

 

     A hosted solution is simply a business application - be it a CRM system like Salesforce or Microsoft's Exchange - that is stored (or hosted) on a server outside of your office and is accessed via the web. This is also called "cloud computing." While some folks are still a bit skeptical of putting their entire computer network in the "cloud," that fear is starting to subside with the incredible cost savings and ever-increasing security and reliability of hosted applications.

 

How Hosted Solutions Save You Money And
Solve Many IT-Related Problems

 

1. Cost Savings. With a hosted solution, you get the instant advantage of having very sophisticated software running on top-of-the-line, fully supported hardware without having to pay for it out of pocket. Since the resources are shared, you only pay a small fraction of the overall costs. Plus, upgrades and on-going maintenance are included, saving you even more.

 

2. You're Not Stuck With Any One Solution. Another advantage of a hosted solution is that there is no long-term commitment. If you don't like a particular CRM or application, you can (usually) cancel the contract and move on to something else. Compare that against building your own in-house solution, which costs a LOT more money and is much harder to walk away from because of the investment.

 

3. Your Costs Go Up Or Down Based On Users. Since most hosted solution fees are based on the number of users who have access, you can quickly scale up or down.

 

4. Less Hassle. Since your provider is providing these services like a utility, THEY are responsible for all the upgrades, maintenance, security, etc.

 

5. Faster Implementation. Building your own infrastructure is not only expensive, but also time consuming. With hosted applications, you simply turn the service "on," making it much easier (and faster) to get started.

 

      6. Easy Access From Anywhere. If you or your employees

      travel a lot or work from remote or home offices, going to

      a hosted solution makes even more sense because users

      can work from anyplace they happen to be connected to

      the Internet.

 

What About The Down Sides?

 

      Some folks are still a bit too squeamish to put their entire network and data into a hosted solution, usually because of concerns over security or the fear of not being able to access their data if the Internet goes down. While these are valid concerns, they can easily be addressed by choosing a reputable company with a long-standing history of good service (think SalesForce or Rackspace) and by getting a back-up Internet connection (something we recommend to all clients).

 

     If you really want to know if your business can benefit from hosted solutions, give us a call. Even if you're not ready to go 100% to the cloud, you can often get certain pieces of your network hosted to save money and provide easier access to those who travel.

Who Wants to Win a $15 Stewart's Gift Card? Take Our Monthly Trivia Challenge!

The Grand Prize Winner of last month's Trivia Challenge Quiz is (drum roll, please) Lisa Lafferty at Drumm Veterinary Hospital in East Greenbush. She was the first person to correctly answer our question below:

What rocker had a top ten hit in 1983 with "Pink Houses"?
a) Michael Jackson
b) Don Henley
c) John Mellencamp
d) Lionel Richie
 
The answer is "c":    John Mellencamp.

Congratulations, Lisa!
She won a $15 Stewart's gift card.

Now, here's your chanceto win a $15 Stewart's gift card!
 
This Month's Trivia:
What superhero's alter ego worked for newspaper publisher J. Jonah Jameson?
a) Green Lantern
b) Superman
c) Spider-Man
d) Daredevil
 

E-mail us right now with your answer!
trivia@groffnetworks.com

Please note: One prize per entrant per year. Entrants who have won a trivia contest in the last 12 months are ineligible to compete for prizes.
Shiny New Gadget of the Month:
The Magic Wand Scanner
Scanner
 

    The Magic Wand from VuPoint is a scanner you can carry around in your pocket!

    At only 10 inches long and 7.5 ounces, this scanner can easily fit into any computer bag or purse. And its super easy one-button operation means you've got a powerful way to scan pictures, images or documents up to 8.5 inches wide in a matter of minutes. Just fire it up and glide it across the surface of the image, text or pattern you want, and you've got a reasonably high-resolution image, no additional lighting required. (Great for copying a recipe or article from a magazine in any waiting room without having to tear the page out!)

     At $99, this is a great gift idea for the busy executive on the go; but is it a perfect solution for all scans? No; the control screen is so small that you will have to do most of the image management on a PC screen after loading up the images, and the optical character recognition in some text translations can be rough.

    That said, it does put a business-class image capture tool in the palm of your hand that no Smartphone camera can come close to. 

Client Corner

 
"What I like about Groff NetWorks is the one-on-one development needs, technology-wise. Lauren has been very cooperative in meeting those needs and talking with [our] vendors, making a better fit for us."
 
-Bruce Storm, finance manager
Pioneer Market/Troy Community Food Cooperative in Troy
What To Do When Someone Posts Negative (Untrue!) Comments About Your Company Online 
  

     The popularity of user review sites such as Yelp, CitySearch or Google Local Search can be an excellent way for businesses to get some positive PR. But what do you do when a user posts a NEGATIVE comment about you or your business that isn't true?

 

     Unfortunately, people love gossip, especially when it's negative. And since users will often take the word of an anonymous poster over the word of the company being discussed, it's important to keep a close eye on negative comments posted about your company online and address them. (Side Tip: We recommend setting up a Google Alert with your company name to monitor this.)

 

     The best way to deal with a negative comment or complaint is head on; ignoring it is akin to an admission of guilt and will leave visitors assuming the worse. However, your rebuttal shouldn't be nasty or vindictive. Instead, politely address the complaint by giving your side of the story and/or correcting erroneous information.

 

     For example, if a user posts that the customer service stinks at your company, you could reply back that providing top-level service is very important to your company and that you are willing to make good on the problem. You might even offer the person to contact you for a refund, a do-over or other solution to the problem. That way you appear to be a transparent organization that cares about customer feedback.

 

     Another approach would be to ask your happy customers to counter the comment with their own positive comments. Often that will bolster your image and push the negative comment down the line. If the information is an outright lie, be polite but firm. Point out that you don't have any record of the transaction (or other facts surrounding the situation) but would be eager to investigate this further if the user would contact you. In some cases of outright slander or unfounded vicious attacks, you might be able to contact the web site and ask for the post to be removed. Just remember this: it isn't slander if it's true or if it's the opinion of a legitimate customer who is expressing their opinion about your product or service.

 

   If a diplomatic approach doesn't work (and provided the comment is harmful enough) you may want to take legal action to get the post removed. Many social media web sites are becoming more sensitive to this issue and are willing to take down content that is defamatory, slanderous or abusive in nature.

IRS Warns Of E-mail Scam Targeted At Businesses

     The IRS recently released an alert regarding an e-mail scam targeting people using the government's payment service. IRS spokesman Dan Boones said the scam claims a tax payment made through the Electronic Federal Tax Payment System (EFTPS) was rejected. It then directs you to a website which contains malware that may infect the user's computer.

 

     Boone said the IRS never sends e-mails about taxes. If you receive this or any similar message, you are advised not to click any links or submit any information. You should also forward the e-mail immediately to the IRS at phishing@irs.gov.

Lauren's Corner

I love Maine. Grace and Satya love lobster. So, it was a win-win situation when my parents took the girls to Bar Harbor for a week this summer. They especially loved watching waves crash at Thunder Hole in Acadia National Park and amused other tourists with their giggles.

One month later, Erika and I brought all three kids up for an extended weekend on Moody Beach, Maine. As the girls told Liam, "Liam, you've never been to Maine before! This is your first time!" and they promptly introduced him to the ocean, the beach, and even a sorry seal that got washed up on the sand. Even though the weather was rainy and windy, there was a sign hanging in the house where we stayed that reminded us, "If you're lucky enough to be at the beach, you're lucky enough."
Me & Liam
Me and my son, Liam 
Office News

Jonathan Goyette, network technician here at Groff NetWorks, got married last month on 10/10/10. Congratulations to Jon and his beautiful bride, Whitney!