RAM E Letter: QBox - A new way to back up Voice and Internet

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The Communicator Volume 10, Issue 2

In This Issue

Acronym Corner

Thank You

QBox

Barb's Desk

Quick Links

Change Your Performance

Ted.com

About RAM

Salute Organization

Acronym Corner

For more information on telecom-related terms and acronyms visit our full library online.

POTS

Plain Old Telephone Service. A copper pair of phone line used to transmit and receive calls. POTS are also used for faxes, modems and security systems.

PRI

Primary Rate Interface. a T1 circuit that provides capacity for 23 simultaneous phone calls. PRI is still the standard voice circuit recommended by phone system manufacturers for its reliability and features.

Greetings!

Greetings. I hope this letter finds you well.

Recently, I had the opportunity to see a dynamic speaker discuss his take on sales and marketing best practices. Jeff Blackmann has worked with businesses all over the country and helped them turn around their performance.

If you or your organization are looking for ways to improve its sales and marketing I encourage you to visit the link we have posted on this newsletter under 'Change Your Performance'.

I hope your summer is off to a good start.

Contact RAM anytime and we will be happy to help you learn more.

Best Regards,

Rob McCoy

RAM Communications Inc

Thank You

RAM Communications would like to thank the following clients for their time and contributions to RAM. We are humbled and delighted by their recent testimonials.

Equipto Electronics

Arlington Heights Park District

Testa Produce

Champion Medical Group

Insurance Resource Consultants

Snet's Q Box

RAM is excited to announce our new partnership with S-Net Telecommunications. Specifically we want to tell you more about the new SNET Q Box V2 and what it can do to help your business telecommunications.

From time to time, power interruptions occur and can leave your office without phones or Internet. For years RAM has brought clients numerous products to help minimize service interruptions. The SNET Q Box V2 enables business owners to purchase and install the most economical Voice and Internet back-up system available today. Q Box, in our opinion, represents a breakthrough in back up service technology. Q Box is carrier neutral. In other words, it can be used with any number of carriers and technologies from DSL to fiber to fixed wireless.

The SNET Q Box connects your office securely to SNET's data center. Voice traffic is monitored for quality and the Q Box is able to provide fail over and fail back up service when there is a connectivity outage. The Q Box is capable of restoring a secure connection with your company's network - regardless of the local bandwidth provider. This enables feasible and economical office connections where security and quality of Voice and Internet traffic is important. Conveniently, Q Box also works quickly without using costly dedicated circuits.

To learn more about Snet and QBox visit their link at:

www.youtube.com/watch?v=rhw9vEqqCqo

As always, contact RAM Communications today at 847-358-0917 for more information on how we can help you utilize SNet best for your business.

DON"T HESITATE TO CALL RAM FOR MORE HELP!

847-358-0917

rob@ramcomminc.com

Help Desk Tips from Barb

Did you know . . .

We pride ourselves on providing excellent service to our valued customers. Contacting our Help Desk is the best and most efficient way for us to meet your needs. There are 2 ways to reach us that will ensure prompt attention:

Email- Email address found in your Outlook Contacts or barb@ramcomminc.com

By entering a subject and a brief description of the issue, Note: It is very important for you to enter a subject when contacting the Help Desk.

Phone- Help Desk # 847-358-0917, Ext. 201

Leaving a voice mail at the Help Desk automatically alerts us so we can address your needs even after office hours.

You will then be sent a reply with a Ticket Number letting you know we have received your request and that we have opened a ticket with the carrier involved.

Additional Correspondence-When you need to contact us with additional information about your technology issue, please include RE: or FW: and the Ticket Number in the subject line of your email. This correspondence will make it more efficient to review the updates on your ticket.

Our mission is to be more efficient to our valued customers and relieve you from all the stress for resolution of your ticket issues. This leaves more time for our customers to concentrate on more important matters at their work.